Security Officer Dispatch Communications

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Communications in Dallas, TX, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Officer at a dynamic retail and entertainment location, you will help coordinate responses to alarms, incidents, and service requests while monitoring activity through computer-based systems. You will communicate clearly with team members, visitors, and emergency personnel, document events accurately, and help maintain a welcoming environment. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $26.00 / Hour

Job Schedule:

DayTimeMon10:00 PM - 06:00 AMTue10:00 PM - 06:00 AMFri10:00 PM - 06:00 AMSat10:00 PM - 06:00 AMSun10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to guests, employees, and vendors by carrying out site-specific procedures, access-control practices, and emergency response activities at a retail and entertainment location.
• Receive, prioritize, document, and dispatch calls for assistance, incidents, maintenance concerns, and other security-related matters using established communication protocols.
• Monitor radio traffic, cameras, alarms, and other available systems; communicate relevant information to on-site personnel and appropriate contacts.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining accurate logs and incident documentation.
• Conduct regular and random patrols of the business, guest areas, parking areas, and perimeter to help identify unusual activity and report concerns.

Minimum Requirements:

• Have at least 2 years of security-related experience.
• Type at least 40 words per minute.
• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID 2026-1747573