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Client Success Manager
F.H. Black & Company Incorporated
Remote, United States
We’re looking for a Client Success Manager who thrives in a fast-paced, technical environment and is ready to take on new challenges. Are you a motivated, customer-focused professional with…
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Global Customer Quality Manager
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The Global Customer Quality Manager at Jabil, Inc. is responsible for leading and managing all aspects of customer quality assurance and relationships across global operations. This role…
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- $22 to $23 USD / hour
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Engineering Manager – Backend
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Remote, United States
As a Senior Engineering Manager – Backend, you will lead a distributed team of backend engineers responsible for designing, building, operating, and evolving critical components of…
Added 1 min ago
Engineering Manager – Backend - Remote
Jitterbit
Remote, United States
As a Senior Engineering Manager – Backend, you will lead a distributed team of backend engineers responsible for designing, building, operating, and evolving critical components of…
Added 1 min ago
Engineering Manager – Backend
Jitterbit
Remote, United States
As a Senior Engineering Manager – Backend, you will lead a distributed team of backend engineers responsible for designing, building, operating, and evolving critical components of…
Added 1 min ago
Engineering Manager – Backend
Jitterbit
Remote, United States
As a Senior Engineering Manager – Backend, you will lead a distributed team of backend engineers responsible for designing, building, operating, and evolving critical components of…
Added 1 min ago
Engineering Manager – Backend
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Remote, United States
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Operational Excellence Manager
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Allied Universal

Operations Program Manager

New York, NY, United States

$85,026 to $90,026 USD / year

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Job details

Pay: $85,026 to $90,026 USD / year
Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Company Overview:

Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Job Description

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring an Operations Program Manager. The Operations Program Manager is responsible for optimizing organizational workflows, ensuring compliance with regulatory requirements, and supporting cross-functional teams in achieving operational excellence. This role plays a critical part in developing and refining processes, coordinating resources, maintaining program documentation, and generating data-driven insights to support strategic decision-making. The ideal candidate is detail-oriented, proactive, and skilled at managing both people and processes in a fast-paced environment.

RESPONSIBILITIES:

Partner with regional leadership to evaluate staffing, tools, and infrastructure needs that support both ongoing operations and strategic initiatives
Gather and interpret data from a variety of internal and external sources, transforming findings into clear analytical reports that inform operational and strategic decisions
Maintain comprehensive and well-organized data systems to support accurate reporting, efficient access to information, and audit or compliance readiness
Design, evaluate, and continuously improve operational processes, policies, and workflows to ensure they support organizational objectives, values, and applicable regulatory standards
Assess existing systems and service delivery models to identify inefficiencies, working closely with supervisors and operations staff to implement improvements that increase productivity and service quality
Oversee and refine safety and security strategies to promote efficient operations, manage costs, and enhance overall customer and stakeholder experience
Establish and oversee monitoring and tracking mechanisms to ensure accurate program documentation and adherence to DHS SAFETY Act Program requirements
Analyze program metrics, reports, and performance data on a regular basis to detect discrepancies, trends, or compliance gaps, and take corrective action as needed
Manage relationships with third-party vendors, contractors, and suppliers to ensure timely access to resources necessary for operational success

QUALIFICATIONS (MUST HAVE):

Bachelor’s degree in business administration, operations management, data analytics, or related field
Minimum of two (2) years of experience in operations, compliance, program coordination, or process improvement
Excellent organizational, communication, and vendor-management skills
Proficiency with conflict resolution techniques
Strong analytical and problem-solving skills with the ability to interpret and present data clearly
Proficiency with tracking tools, databases, and productivity software (e.g., Excel, project management platforms).
Excellent decision-making ability
Ability to strategically plan
Strong customer focus

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Familiarity with DHS SAFETY Act Program or other compliance frameworks

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
401(k) plan, subject to eligibility requirements
Paid time off offered at an accrual rate of 4.923 hours bi-weekly
Eight paid holidays
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Pay $85,026 - $90,026 per year

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID 2026-1745917

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More about this job

Skills

Regulatory compliance
Documentation
Decision making
Manage quantitative data
Reporting
Operations management
Data analysis
Process improvement
Communication skills
Vendor management
Conflict resolution
Problem solving
Project management

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