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Associate CoBrand Acquisition Program Manager - Campaign Manager
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Allied Universal

Manager, Security Operations Center

Goodyear, AZ, United States

$88,500 USD / year

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Job details

Pay: $88,500 USD / year
Posting language: English
Posted: Nov 1, 2026

Original job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Manager, Security Operations Center and Badging. The Manager, Security Operations Center and Badging oversees the Security Operations Center (SOC) and access control/badging administration for Samsung locations. The Manager, Security Operations Center and Badging ensures continuous monitoring of security systems, proper credential management, coordination of emergency communications, and incident escalation. The Manager provides leadership to SOC and badging staff, conducts CCTV investigations, and collaborates with internal stakeholders and law enforcement agencies. Key responsibilities include maintaining operational compliance, developing SOPs, providing metrics and reporting, and ensuring effective training and professional development of team members.

Pay Details; $88,500.00 /yr

RESPONSIBILITIES:

Security Operations Center (SOC) Management

Oversee daily operations of the SOC, including monitoring alarms, CCTV, and access control systems
Selection and placement of SOC personnel; conduct disciplinary action and develop performance improvement plans; design and implement career development of direct reports
Develop and implement training programs for SOC personnel; design and implement remedial and refresher training programs
Analyze employee performs; initiate quality assurance programs; develop and implement processes to resolve deficiencies
Coordinate incident response and emergency communications for security events
Monitor, document, investigate, and escalate security incidents appropriately
Review daily incident reports for accuracy and completeness

Access Control and Badging Administration

Selection and placement of badging personnel; conduct disciplinary action and develop performance improvement plans; design and implement career development of direct reports
Develop and implement training programs for badging personnel; design and implement remedial and refresher training programs
Manage badge issuance, replacements, and deactivations
Oversee role-based and location-based access permissions
Maintain accurate records in Lenel and V2 Systems
Ensure processes align with onboarding/offboarding procedures

CCTV Monitoring and Investigations

Conduct CCTV investigations to support incident resolution
Collaborate with internal investigators and law enforcement agencies
Maintain discretion and follow legal/ethical standards in surveillance operations

Security Technology Oversight

Oversee operational functionality of CCTV, access control, badge readers, alarms, and visitor management systems
Conduct weekly system audits to ensure equipment readiness
Coordinate repairs, upgrades, and system testing with vendors and IT

Team Leadership and Training

Supervise SOC and badging staff, including hiring, training, scheduling, and performance management
Develop Standard Operating Procedures, guidance documents, and training materials
Provide refresher and corrective training as needed

Performance Metrics and Reporting

Provide operational metrics on visitors, badge issuance, system issues, and incident trends
Establish and track Key Performance Indicators for SOC performance and response times
Recommend process improvements and cost-saving initiatives

Risk Management and Compliance

Ensure operations comply with client policies, company procedures, and regulatory requirements
Support audits and compliance reviews
Identify security vulnerabilities and recommend mitigation strategies
Maintain accurate documentation for all incidents and audits

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of two (2) years of security operations experience in a Security Operations Center, Command Center, 911 Operations
Experience with access control, badging, and CCTV monitoring
Supervisory or leadership experience
Effective oral and written communication
Planning and organization skills, and attention to detail
Proficiency with Microsoft Office applications
Incident analysis and investigative skills
Problem-solving and decision-making skills
Date interpretation and reporting skills
Conflict resolution and interpersonal skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

College degree in Security Management, Criminal Justice, Business Administration or related field of study
Experience with Lenel and V2 Systems
Network infrastructure familiarity (Ethernet, TCP/IP)
Experience coordinating with law enforcement and investigative agencies
Security hardware/software troubleshooting experience

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2026-1737528

Location: United States-Arizona-Goodyear

Job Category: Management

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