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Allied Universal

Account Manager (Captain)

El Paso, TX, United States

Apply on g4stransportation-aus.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Overview

Company Overview:

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring a Account Manager. The Account Manager serves as the primary point of contact for the security program and is responsible for maintaining comprehensive knowledge and oversight of all aspects of contract performance. The Account Manager is responsible for ensuring overall contract compliance, effective operational management, and the continuous identification and implementation of process improvements. The Account Manager will oversee and ensure the timely and accurate completion of all contract deliverables while managing multiple concurrent project tasks and priorities. This position will provide expert direction, guidance, and support to subordinate personnel and will be responsible for effectively managing and controlling project resources to support successful contract performance. The Account Manager will maintain oversight of quality assurance requirements and ensuring performance standards and contract objectives are consistently met.

RESPONSIBILITIES:

Serve as the primary point of contact for the contract and maintain comprehensive knowledge of contract requirements, operational objectives, and performance standards
Ensure overall contract compliance with all applicable contract requirements, policies, procedures, directives, and performance standards
Selection and placement of security supervisor personnel; design and implement career development and performance improvement plans
Provide overall operational management and oversight to ensure contract activities are effectively coordinated and executed
Monitor day-to-day contract performance and identify opportunities for process improvement, increased efficiency, and improved service delivery
Oversee the preparation, coordination, tracking, and timely completion of all required contract deliverables
Manage multiple concurrent project tasks, priorities, and requirements, ensuring deadlines and operational objectives are met
Provide expert direction, guidance, and support to subordinate personnel to ensure consistent and effective performance
Manage and control project resources, including personnel and other resources necessary to support contract operations
Monitor resource utilization and make adjustments as necessary to ensure operational requirements are met efficiently and effectively
Maintain oversight of contract performance and proactively address issues, deficiencies, and areas of concern
Identify performance trends or deficiencies, and coordinate corrective actions when necessary
Maintain accurate documentation and records necessary to demonstrate contract compliance, performance, and successful completion of contract requirements
Communicate regularly with company leadership and customer representatives regarding operational performance, contract requirements, resource needs, and areas requiring attention
Ensure subordinate personnel understand their responsibilities, contract requirements, performance expectations, and applicable procedures

QUALIFICATIONS (MUST HAVE):

Must be United States citizen
High School Diploma or equivalent (e.g., GED)
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver’s license if driving a company or customer owned vehicle
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws; G4S will consider qualified applications with criminal histories in a manner consistent with applicable laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Minimum of fifteen (15) years of successful employment history demonstrating a strong ability to manage physical security contracts for a large business enterprise
Experience successfully managing relationships with customers at all levels of a large government agency or comparably sized private company
Strong knowledge of contract management, compliance requirements, and transportation/security operations
Excellent oral and written communication skills, including the ability to prepare clear, accurate reports and correspondence
Strong leadership, coaching, mentoring, and team-building skills
Planning, organization, and time management skills; ability to manage multiple priorities simultaneously.
Proficient in Microsoft Office applications and able to effectively utilize operational and performance data
Strong analytical, problem-solving, decision-making, and critical-thinking skills
Ability to assess situations, identify critical issues, and develop effective solutions
Ability to manage and control resources while meeting operational and contract objectives
Strong interpersonal, conflict-resolution, negotiation, and customer-service skills
Ability to establish and achieve goals while maintaining a strategic focus and attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Fluency in multiple languages (reading, writing, and speaking)
Experience working within a large multi-faceted organization with direct public and or government interaction and responsibility
Work experience with a federal law enforcement agency

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

G4S Secure Solutions (USA) Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.

Requisition ID 2026-1744506

Apply on g4stransportation-aus.icims.com About employer

More about this job

Skills

Regulatory compliance
Quality assurance
Process improvement
Documentation
Valid driver's licence
Contract management
Communication skills
Leadership
Coaching
Team building
Time management
Microsoft Office
Problem solving
Decision making
Critical thinking
Conflict resolution
Negotiation
Customer service
Attention to detail
Law enforcement

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Work requirements

Jobs in the United States