Desktop Support Technician

Overview

Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Desktop Support Technician to be a key resource on a technical services team.

Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background checkTexas GovLink is an equal opportunities employer.

Responsibilities

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation, and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Qualifications

Minimum (Required):

Years

Skills/Experience

5

Experience providing end-user support

5

Experience in supporting personal computer hardware and routine software installation

5

Experience troubleshooting IT hardware and peripherals in a enterprise environment

5

Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams

4

Experience providing “white-glove” executive level support

4

Experience supporting video tele-conferencing solutions such as Cisco Webex

Preferred (Optional):

Years

Skills/Experience

5

Experience creating technical knowledge articles

5

Working in a multi-vendor environment for support environment

4

Experience utilizing ServiceNow in a support environment