Program Manager

Program Manager - Off-Site Supported Location: Ashburn, VA | Contingent Upon Award Alliance Global Group LLC (AGG) is a growing Small Service-Disabled Veteran-Owned company providing Foreign Military Sales (FMS), Administrative and Program Management, Financial Management, Information Technology, Logistics and Facilities Support Services, and Litigation Support. AGG prides itself on providing outstanding customer service and expert solutions to complex challenges. About the Opportunity Alliance Global Group is searching for an experienced and mission-focused Program Manager to lead contractor administrative support personnel in an off-site role supporting the Ashburn, VA location. This position is contingent upon award. The Program Manager coordinates Task Order assignments, schedules, and workloads with Government representatives; supports staff development and issue resolution; submits progress reports; and helps maintain staff continuity and security documentation. The role requires strong administrative management, communication, mediation, and technology skills, including proficiency in Google Workspace and cloud-based tracking, reporting, and collaboration.

Responsibilities

• Resolve contractor staff grievances and take disciplinary action when necessary.
• Develop, motivate, and mentor assigned contractor staff to improve performance and quality throughout the performance period.
• Meet with Task Order contracting officer representatives (TOCOR/ATOCORs) or assigned office points of contact, in person or through telephone, Google Meet, or Microsoft Teams, to discuss assignments, schedules, workloads, potential problems, and solutions at no additional cost to the Government.
• Use Google Workspace and cloud-based tools to support data tracking, reporting, and collaboration.
• Prepare and submit progress reports.
• Conduct monthly meetings with all staff members to review workloads, discuss plans, address problems, and develop solutions.
• Arrange security-cleared replacement coverage, when necessary, for contractor personnel absent for more than two business days. Coordinate interim support from existing Administrative Support staff if a replacement is unavailable, until the replacement has cleared security and receives access to applicable systems.
• Assist with collecting and submitting required security documentation.

Requirements

• Five years of demonstrated experience performing administrative support duties and leading administrative support personnel.
• Five years of experience managing administrative personnel.
• High proficiency in Google Workspace (Docs, Sheets, Slides, Drive, and Meet), with experience supporting data tracking, reporting, and collaboration in cloud-based environments.
• Proficiency with web browsers, Adobe Acrobat, conference applications such as Adobe Connect and PolyCom Video Teleconferencing (VTC), automated administrative tracking systems such as travel management and time and attendance, and other work-related data entry systems; ability to mentor contractor staff in these applications.
• Ability to quickly learn non-standard software required for Department use and mentor contractor staff in its use.
• High proficiency in grammar, spelling, punctuation, and preparation of standard office documents, with the ability to mentor and instruct contractor staff in these areas.
• Experience using mediation skills.
• Familiarity with the Government Style Manual.
• Experience communicating effectively with individuals at all levels, both orally and in writing.
• A background investigation is required.
• A bachelor’s degree in any field of study or post-secondary training is highly desired but not required.

Equal Opportunity Employer Alliance Global Group is an Equal Opportunity/Affirmative Action Employer. Additionally, we abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, or disability.