Program Aide

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Job Type

Full-time

Description

This position plays an important role in supporting individuals and families experiencing homelessness, housing instability, and other barriers to accessing essential services. The Program Aide provides a combination of direct client assistance, community outreach, transportation, food services, resource referrals, and administrative support. We are looking for someone who enjoys working with people, is adaptable, and is passionate about making a positive impact in the community.

Client Services & Program Support Welcome and assist clients, visitors, and community partners in a professional and respectful manner Help clients access basic necessities, including meals, showers, hygiene supplies, clothing, and community resources Assist with daily client sign-ins, service tracking, and general program activities Support a safe, welcoming, and trauma-informed environment Community Outreach & Engagement Participate in community outreach events, resource fairs, and local engagement activities Connect individuals and families with available housing, healthcare, and social services Distribute informational materials, food, hygiene supplies, and other resources Build positive relationships with community partners and service providers Client Transportation Provide approved transportation for clients to medical appointments, housing appointments, social service agencies, and other authorized destinations Assist with coordinating transportation schedules and appointments Maintain accurate transportation records and follow organizational vehicle safety procedures Food Services & Basic Needs Assistance Assist with meal preparation, food distribution, and cleanup Assist with organizing and distributing food boxes, pantry items, and donated supplies Assist with food inventory and clean, sanitary food service areas Assist with food donation coordination and other basic needs activities Resource Referrals & Administrative Support Help clients identify and connect with housing, healthcare, behavioral health, and other community resources Assist with referral forms, documentation, and coordination with program staff Maintain accurate client records, service logs, and program documentation Support scheduling, data entry, filing, and general office operations Assist with maintaining organized, safe, and welcoming program facilities

Requirements

Required:

High school diploma or equivalent Valid California driver's license and acceptable driving record. Basic computer skills, including familiarity with Microsoft Office Strong communication, organizational, and interpersonal skills Ability to maintain confidentiality and professional boundaries Ability to work collaboratively with individuals from diverse backgrounds Ability to lift, carry, and move materials weighing up to 35 pounds

Preferred:

Previous experience in customer service, social services, administrative support, community outreach, or food services Experience working with individuals experiencing homelessness, housing instability, substance use challenges, or other barriers Familiarity with local community resources and social service programs Knowledge of trauma-informed care and person-centered service approaches

Salary Description

$18-$23