Shuttle & Supply Representative

Summary The Shuttle & Supply Representative supports daily tour operations by providing safe and reliable transportation for employees and guests, coordinating the receipt, organization, and distribution of supplies, and maintaining company vehicles, storage facilities, and operational support areas. This position works closely with vessel crews, port operations, and other departments to ensure timely deliveries, efficient inventory management, and operational readiness. The ideal candidate is safety-conscious, dependable, organized, and adaptable in a fast-paced, seasonal tourism environment.

Essential Duties & Responsibilities Transportation & Shuttle Operations

• Safely transport employees, crew members, and authorized guests between designated locations according to assigned schedules.
• Operate company vehicles in compliance with applicable traffic laws, company policies, and safe driving practices.
• Conduct and document vehicle inspections as required, reporting mechanical concerns, damage, or safety issues promptly.
• Maintain company vehicles in clean, presentable, and operational conditions, including washing, vacuuming, refueling, and basic upkeep.
• Communicate transportation schedules, delays, and operational changes to supervisors and appropriate team members.
• Provide professional, courteous service and answer general questions regarding Allen Marine Tours and the local area.

Supply & Inventory Coordination

• Receive, inspect, organize, and distribute incoming shipments, products, and operational supplies.
• Coordinate timely delivery of supplies, equipment, and materials to assigned vessels and operational locations.
• Maintain organized storage areas and assist with inventory tracking, stock rotation, and replenishment.
• Monitor supply levels and communicate shortages, damaged products, or replenishment needs to the supervisor.
• Assist with loading, unloading, and transporting supplies while following safe material-handling practices.
• Maintain accurate records of supply receipts, transfers, and distributions as required.

Facility & Equipment Support

• Maintain clean, organized, and safe storage facilities, shared workspaces, and designated operational areas.
• Assist with routine cleaning and restocking of offices, restrooms, and shared facilities as assigned.
• Coordinate recycling collection, organization, and transportation in accordance with company sustainability practices.
• Assist with propane refills and other operational supply needs when properly trained and authorized.
• Identify and report facility maintenance concerns, equipment damage, and potential safety hazards.

Operational Support & Team Collaboration

• Coordinate with the Shuttle & Supply Coordinator, vessel crews, and port operations to support daily operational needs.
• Prioritize assignments and adjust to changing operational schedules and business demands.
• Maintain professional communication with supervisors, coworkers, vendors, and guests.
• Follow established safety procedures and report incidents, near misses, and unsafe conditions promptly.
• Support additional operational assignments and special projects as needed.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Valid driver’s license and driving history that meet company vehicle insurance eligibility requirements.
• Previous customer service experience or demonstrated ability to provide professional service.
• Basic math, organizational, and recordkeeping skills.
• Ability to follow written and verbal instructions and communicate effectively.
• Ability to work independently and collaboratively while managing multiple priorities.
• Ability to satisfy applicable pre-employment screening requirements consistent with company policy and applicable law.
• Must submit to a security background check and 4-panel pre-employment drug test.

Preferred Qualifications

• Six months to one year of experience in transportation, logistics, supply, warehouse, or a similar operational support role.
• Experience in hospitality, travel, tourism, or maritime operations.
• Experience with inventory tracking, warehouse organization, and supply distribution.

Traits and Characteristics for Shuttle & Supply Representative To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values

• Safety First: We prioritize our guests' and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World-Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at Our Core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity-Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.

• Work is performed in indoor and outdoor settings, including company vehicles, warehouses, storage facilities, docks, and vessel loading areas.
• Exposure to varying weather conditions, including rain, wind, cold temperatures, and wet or slippery surfaces.
• Exposure to moderate to loud noise associated with vehicles, vessels, machinery, and active operational areas.
• Frequent transitions between indoor and outdoor environments with varying temperatures.
• Potential exposure to vehicle exhaust, fuel odors, cleaning products, and materials commonly encountered in transportation and warehouse operations.
• Work may occur near moving vehicles, marine equipment, loading areas, and waterfront environments.

Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Lift, carry, push, pull, and move supplies, equipment, and materials weighing up to 50 pounds, with or without reasonable accommodation.
• Stand, walk, sit, bend, stoop, crouch, squat, twist, reach overhead, and perform repetitive movements throughout the workday.
• Operate company vehicles safely, including entering and exiting vehicles frequently and sitting for extended periods while driving.
• Load, unload, carry, and organize supplies and equipment in vehicles, storage areas, and designated vessel locations.
• Walk on uneven, wet, or slippery surfaces, including docks, ramps, gangways, and vessel decks.
• Navigate stairs, ramps, and varying elevations while transporting supplies or performing assigned duties.
• Perform assigned duties in varying weather conditions while following established safety procedures.

Work Environment The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.

• This is a fast-paced and dynamic work environment with a diverse workforce.
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.

Supervisory Responsibilities Yes No