Shuttle & Supply Coordinator

Summary The Shuttle & Supply Coordinator oversees the daily coordination of transportation, inventory, supply distribution, and logistical support for Allen Marine Tours' vessel and shore-based operations. This position is responsible for ensuring operational readiness through effective inventory management, purchasing coordination, vehicle scheduling, and timely distribution of supplies and merchandise.

The Coordinator provides direct supervision, training, and daily work direction to a seasonal team of Shuttle & Logistics Representatives while maintaining operational standards, accurate records, and compliance with applicable safety requirements. This position collaborates closely with vessel crews, Food & Beverage, Purchasing, Guest Services, and Port Operations to support efficient operations and deliver exceptional guest experiences.

Essential Duties & Responsibilities Team Leadership & Supervision

• Provide daily supervision, direction, and operational support to seasonal shuttle and supply team members.
• Coordinate employee schedules, assignments, and staffing coverage based on operational requirements.
• Train employees on inventory procedures, vehicle safety, supply distribution, and company standards.
• Monitor employee performance, provide coaching, and communicate performance concerns to management.
• Ensure team members follow established safety procedures, operational expectations, and company policies.
• Assist management with onboarding, training, and performance evaluations of seasonal employees.

Inventory, Purchasing & Supply Management

• Oversee purchasing coordination, receiving, inventory control, storage, and distribution of vessel supplies, food and beverage products, and retail merchandise.
• Maintain accurate inventory records, monitor stock levels, and identify replenishment needs.
• Coordinate with Purchasing and Food & Beverage teams to ensure product availability and cost-effective procurement.
• Establish and maintain efficient inventory tracking, requisition, and distribution procedures.
• Conduct regular inventory audits and investigate discrepancies, shortages, or damaged products.
• Prepare periodic inventory reports and end-of-season reconciliation documentation.
• Monitor inventory usage and identify opportunities to reduce waste, control costs, and improve operational efficiency.

Transportation & Fleet Coordination

• Develop and maintain shuttle schedules to support employee transportation and daily operational needs.
• Coordinate vehicle assignments, driver coverage, and transportation adjustments.
• Monitor vehicle cleanliness, maintenance needs, registration, and operational readiness.
• Ensure required vehicle inspections are completed, and maintenance concerns are promptly reported.
• Serve as a relief shuttle driver when necessary.
• Ensure shuttle operations comply with applicable transportation requirements and company safety policies.

Vessel & Operational Logistics

• Coordinate timely delivery of supplies, merchandise, and operational materials to vessels and designated locations.
• Conduct regular vessel galley inspections to verify adequate stocking levels and operational readiness.
• Coordinate supply requirements for special charters, private events, and customized tour operations.
• Oversee uniform inventory, laundry coordination, waste management, and recycling logistics.
• Coordinate with vessel crews, local vendors, and operational departments to resolve supply or logistical issues.
• Support food and beverage distribution, including alcoholic and nonalcoholic products, in accordance with applicable company procedures and regulatory requirements.

Reporting, Compliance & Process Improvement

• Maintain accurate documentation of inventory transactions, supply requisitions, and operational activities.
• Coordinate with administrative personnel to support retail sales reconciliation and resolve discrepancies.
• Monitor compliance with applicable safety, storage, sanitation, and transportation requirements.
• Identify operational inefficiencies and recommend improvements to inventory, transportation, and distribution processes.
• Communicate operational concerns, staffing needs, and supply shortages to management.
• Perform additional duties and special projects as assigned.

Minimum Qualifications

• Previous experience in inventory management, logistics, supply coordination, or related operational functions.
• Demonstrated ability to lead, train, and coordinate employees in a fast-paced environment.
• Strong organizational, time-management, and problem-solving skills.
• Proficiency in Microsoft Office applications and the ability to maintain accurate electronic records.
• Experience handling inventory records, purchasing documentation, or financial reconciliation.
• Ability to develop schedules, prioritize assignments, and adapt to changing operational demands.
• Effective verbal and written communication skills.
• Valid driver's license and driving history meeting company insurance eligibility requirements.
• Ability to safely operate assigned company vehicles, subject to applicable licensing and training requirements.
• Ability to pass a security background check and 4-panel drug test.

Preferred Qualifications

• Three or more years of experience in logistics, inventory management, transportation, or operational coordination.
• Previous supervisory or team leadership experience
• Experience in the maritime, tourism, hospitality, or transportation industries.
• Familiarity with inventory management systems and purchasing procedures.

Traits and Characteristics To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World-Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at Our Core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity-Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.

• Include moderate to loud noise levels, all weather conditions, frequent use of rain gear.
• Work is performed in indoor and outdoor settings, including company vehicles, warehouses, storage facilities, docks, and vessel loading areas.
• Exposure to varying weather conditions, including rain, wind, cold temperatures, and wet or slippery surfaces.
• Exposure to moderate to loud noise associated with vehicles, vessels, machinery, and active operational areas.
• Frequent transitions between indoor and outdoor environments with varying temperatures.
• Potential exposure to vehicle exhaust, fuel odors, cleaning products, and materials commonly encountered in transportation and warehouse operations.
• Work may occur near moving vehicles, marine equipment, loading areas, and waterfront environments.

Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Lift, carry, push, pull, and move supplies, equipment, and materials weighing up to 50 pounds, with or without reasonable accommodation.
• Stand, walk, sit, bend, stoop, crouch, squat, twist, reach overhead, and perform repetitive movements throughout the workday.
• Operate company vehicles safely, including entering and exiting vehicles frequently and sitting for extended periods while driving.
• Load, unload, carry, and organize supplies and equipment in vehicles, storage areas, and designated vessel locations.
• Walk on uneven, wet, or slippery surfaces, including docks, ramps, gangways, and vessel decks.
• Navigate stairs, ramps, and varying elevations while transporting supplies or performing assigned duties.
• Perform assigned duties in varying weather conditions while following established safety procedures.

Work Environment The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.

• This is a fast-paced and dynamic work environment with a diverse workforce.
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.

Supervisory Responsibilities Yes No