Catering Crew

Summary The Catering Crew supports Allen Marine Tours’ food and beverage operations by preparing food, serving meals, providing guest hospitality, and supporting lodge operations at remote, shore-based facilities in Southeast Alaska. The team helps deliver a distinctive Alaskan dining experience featuring locally sourced seafood, meats, and produce while maintaining standards for food quality, safety, cleanliness, and service.

Each employee is assigned to a primary work area - such as kitchen preparation, dining service, beverage service, retail, or lodge support - and performs the duties applicable to that assignment. Employees may assist in other areas as operationally needed and when appropriately trained. This is a shore-based seasonal position.

Essential Duties & Responsibilities Food Preparation & Meal Service

• Prepare, cook, portion, and present assigned menu items, including side dishes and desserts, following approved recipes and quality standards.
• Support timely meal preparation and service aligned with scheduled guest arrivals and departures.
• Set up, replenish, and maintain assigned buffet and dining stations; serve featured menu items such as salmon, prime rib, and Alaskan crab when assigned.
• Prepare coffee, iced tea, lemonade, and other authorized beverages as assigned.
• Follow established practices for food labeling, storage temperatures, stock rotation, and safe handling; communicate dietary and allergy-related requests to culinary leadership.

Guest Hospitality & Assigned Lodge Operations

• Provide courteous, professional assistance to guests and promptly refer concerns or requests outside assigned authority.
• Prepare assigned guest-service areas, including table settings, silverware, condiments, and buffet presentation.
• Perform duties in the designated service area, which may include dining, beverage, retail, or lodge support; assist elsewhere when directed and trained.
• Maintain the appearance and readiness of assigned lodge and guest areas, including tables, floors, windows, and restrooms as appropriate to the assignment.

Inventory, Safety & Sanitation

• Assist with transporting, receiving, stocking, and organizing food, equipment, and supplies between designated storage areas and Fin Island or other assigned facilities.
• Check inventory and storage conditions as assigned, rotate stock, and communicate supply needs for upcoming tours.
• Clean and sanitize dishes, equipment, kitchen surfaces, dining areas, and food storage spaces according to assigned cleaning schedules.
• Practice appropriate hand hygiene, safe equipment use, and compliance with applicable food safety, sanitation, and workplace safety procedures.
• Report hazards, equipment problems, food safety concerns, and inventory shortages promptly to management.
• Perform other related duties and special projects consistent with the position as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be at least 18 years of age.
• Ability to follow recipes, written directions, food safety procedures, and assigned work instructions.
• Ability to work cooperatively and communicate professionally with guests and coworkers in a fast-paced environment.
• Ability to learn basic food preparation, guest service, cleaning, and inventory procedures applicable to the assignment.
• Valid Alaska Food Worker Card, or ability to obtain before performing food-handling duties.
• Valid Alaska Training for Alcohol Professionals (TAP) credentials where required for assigned alcohol-service duties.
• Ability to satisfy applicable pre-employment screening requirements, which include a security background check and 4-panel pre-employment drug test.

Preferred Qualifications

• Previous experience in food service, catering, hospitality, tourism, or guest services; one year or more preferred.
• Experience with buffet service, commercial kitchen practices, or remote lodge operations.
• Current CPR/First Aid certification, where relevant to assigned duties.

Traits and Characteristics To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at Our Core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity-Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.

• Work occurs in commercial kitchen, dining, retail, storage, and remote shore-based lodge settings.
• May involve hot equipment and surfaces, sharp utensils, refrigerated storage, cleaning products, wet or slippery floors, and moderate to loud noise.
• May involve changing weather, marine conditions, uneven surfaces, and use of appropriate protective clothing or life preservers when duties require.

Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Stand and walk for extended periods; frequently reach, bend, twist, crouch, and use hands for preparation, serving, cleaning, and handling supplies.
• Occasionally lift and/or move items weighing up to 50 pounds, using assistance or equipment as appropriate.
• Navigate stairs, uneven surfaces, and vessel boarding areas when assigned.

Work Environment The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.

• Must be clean, well-groomed, and dressed in uniform at the start of every shift.
• This is a fast-paced and dynamic work environment with a diverse workforce.
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.