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Added 1 min ago
Senior Tax Associate
Talnt
Denver · Denver, CO
I'm partnering with one of the nation's leading accounting and advisory firms on an opportunity for a Tax Senior Associate looking to take their career to the next level within a nationally…
Added 3 mins ago
BT
Transit Maintenance Manager
Blacksburg, Town of (VA)
Blacksburg, VA
- $31.91 to $34.54 USD / hour
Identifies training requirements and promotes professional development opportunities for maintenance staff to ensure they remain current on new technologies and best practices, as well as…
Added 4 mins ago
FU
ASSOCIATE SUPERINTENDENT, BUSINESS SERVICES - B#261-26 (Anticipated Vacancy)
Fontana Unified School District
Fontana, CA
- $280,805 USD / year
…overall business services of the District, including budget development and control, transportation, payroll, food services, finance and accounting services, purchasing, warehouse, print…
Added 5 mins ago
SA
ECE Instructional Provider - 12 months (Temporary Contract concludes June 30, 2027)(Classified Permanent Only)
Santa Ana Unified School District
Santa Ana, CA
- $4,211 to $5,590 USD / month
Must have 6 units of ECE or Child Development courses from an accredited program OR a certificate from an accredited HERO program including ROP. (must attach certificate or unofficial…
Added 5 mins ago
SA
ECE Instructional Provider - 9/5 months (Temporary Contract concludes May 26, 2027)(Classified Permanent Only)
Santa Ana Unified School District
Santa Ana, CA
- $4,211 to $5,590 USD / month
Must have 6 units of ECE or Child Development courses from an accredited program OR a certificate from an accredited HERO program including ROP. (must attach certificate or unofficial…
Added 5 mins ago
MC
Heating/Ventilating/Air Conditioning (HVAC) Repairer - Maintenance and Operations
Modesto City Schools
Modesto, CA
- Up to $45.45 USD / hour
…experience; Graduation from high school or General Education Development (GED) Certificate or California High School Proficiency Examination (CHSPE) Certificate; Valid California Driver’s…
Added 5 mins ago
MC
Student Records Clerk, K-6 - El Vista Elementary School
Modesto City Schools
Modesto, CA
- Up to $31.5 USD / hour
Graduation from high school or General Education Development (GED) Certificate or California High School Proficiency Examination (CHSPE) Certificate; Minimum Requirement: Typing certificate…
Added 5 mins ago
FU
INSTRUCTIONAL SUPPORT AIDE - TK - Bulletin #257-26 (Anticipated Vacancy, Pending Board Approval)
Fontana Unified School District
Fontana, CA
- $23.57 USD / hour
- Associate Degree in Child Development, Social or Behavioral Sciences, Humanities or other related field from an accredited college or university.
Added 7 mins ago
DO
WATER RESOURCES ENGINEERING ASSOCIATE (SPECIALIST)
Department of Water Resources
CA
- $7,492 to $9,379 USD / month
Duties: Under general direction of the Supervisor of the Operations Reporting Section, the Water Resources Engineering Associate (Specialist) is responsible for analyzing operation data of…
Added 7 mins ago
CD
Senior Tax Auditor
CA Department of Tax and Fee Administration
CA
- $6,646 to $8,740 USD / month
…CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to…
Added 15 mins ago
Senior Director CVO Operations
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Saint Louis, MO
…required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of…
Added 16 mins ago
Executive Underwriter, Property
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Chicago, IL
Contribute to the development and execution of the regional underwriting strategy for your Line of Business
Added 16 mins ago
Executive Assistant I
State Treasurer
Wake County, NC
…discipline from an appropriately accredited institution; or Associate's degree in secretarial science, business administration, or a related discipline from an appropriately accredited…
Added 24 mins ago
CH
Mental Health Aide I or II (Psychiatric Security Review Board - El Dorado)
Cascadia Health
Portland, OR
- $21.9 to $25.84 USD / hour
Complete annual training requirements to conduct ethical work, for professional development, and to stay in compliance.
Added 31 mins ago
Land Analyst, Fee Acquisitions 1, 2, Senior
SRP
Tempe, AZ
10 Employee Resource Groups for career development, community service, and networking
Added 31 mins ago
Treasury Analyst
SRP
Tempe, AZ
10 Employee Resource Groups for career development, community service, and networking
Added 32 mins ago
TG
Assistant Teacher
The Goddard School of Ellicott City, MD
Ellicott City, MD
- $17 to $20 USD / hour
Support children’s social, emotional, cognitive and physical development
Added 32 mins ago
TG
Preschool/PreK Teacher
The Goddard School of Ellicott City, MD
Ellicott City, MD
- $19 to $23 USD / hour
Observe and assess children's development and adjust activities accordingly
Added 33 mins ago
TG
Infant Toddler Teacher
The Goddard School of Overland Park (Stonepost), KS
Overland Park, KS
- $18 to $19 USD / hour
Your professional development is prioritized!
Added 33 mins ago
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Retail Associate, SEAS - Nike Northfield
Nike
Denver, CO
- $19.5 USD / hour
As a Nike Retail Associate - known as Athletes - you bring the “Just Do It” mindset to life. You serve like a pro to help our consumers discover the product that inspires them - from living…
Added 34 mins ago
Full Stack Developer
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…secure disposition, to support secure and effective application…
Added 34 mins ago
Associate Clinical Sales Specialist
Distalmotion SA
Remote, United States
The Associate Clinical Sales Specialist is an entry-level field-based role that supports the clinical adoption and utilization of the DEXTER robotic surgery system within an assigned…
Added 36 mins ago
Regional Director of Physical Environment Safety
Jobgether
Remote, United States
Lead Physical Environment and associate safety programs within healthcare settings, ensuring compliance with applicable safety, regulatory, and environmental standards.
Added 42 mins ago
Research Associate I, Immunology
Vaxart
South San Francisco, CA
…to design recombinant vaccines for new indications. Vaxart’s development programs currently include pill vaccines designed to protect against coronavirus, norovirus and influenza, as well…
Added 48 mins ago
Seasonal Associate - Famous Footwear
Famous Footwear
TEMPE, AZ
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…

Closed listing

Allegion

Residential Support Representative 1

Remote, United States

The expected Base Salary Range: $40,000 to $60,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The expected Base Salary Range: $40,000 to $60,000.
Experience: 1+ years’ experience handling high-volume inquiries.
Posting language: English
Posted: Nov 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote, Missouri

Remote, Kansas

Remote, Colorado

Remote, Indiana

Full time

JR38133

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Residential Support Representative 1-Remote Kansas-Remote Missouri-Remote Indiana-Remote Colorado

Work Schedule:

Monday-Friday

9 am-5:30 pm Central Time Zone

The candidate will be required to work the Central Time Zone for this position or close to that time schedule.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Job Summary:

As a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty by delivering exceptional, multi-channel technical support and customer service. In this role, you will be the front line of our brand, supporting residential customers through a blended mix of digital communication (live chat, email, web) and voice interactions (inbound/outbound phone calls). You will portray a positive image for the company by accurately addressing customer inquiries with empathy, professionalism, and efficiency, acting as a dedicated advocate to continually elevate customer satisfaction.

What You Will Do:

Omnichannel Customer Experience & Technical Support

Blended Channel Support: Deliver prompt, professional, and high-quality assistance across both phone queues and digital channels (email, chat, ticketing), seamlessly shifting between channels based on business volume.
Phone Support: Engage customers with active listening, clear verbal guidance, and a welcoming phone presence to troubleshoot issues, guide installations, and de-escalate concerns in real time.
Digital Support: Provide clear, concise, and technically accurate written support, translating complex instructions into easy-to-follow steps for customers over chat and email.
Troubleshooting & Resolution: Assist customers in diagnosing and solving issues with Schlage mechanical and smart electronic products (e.g., app setup, lock integration, Wi-Fi connectivity, product registration), ensuring first-contact resolution whenever possible.
Collaboration & Escalation: Collaborate with internal resources and Subject Matter Experts (SMEs) when advanced troubleshooting or case escalation is required.
Customer Advocacy: Act as the voice of the customer by logging accurate case details, identifying recurring product/app issues, and providing actionable feedback to internal teams.
Relationship Building: Build trust through complete follow-through on customer commitments and timely follow-ups across all channels.

Education and Development

Learn, develop, and maintain deep product knowledge of mechanical and electronic Allegion consumer products, mobile applications, and connected ecosystems.
Level up through continued education and training to master complex troubleshooting scenarios and advanced Allegion products (e.g., smart/integrated locks).
Actively participate in ongoing coaching, quality assurance reviews, and skill-building sessions.
Develop a working knowledge of reference materials, including product catalogs, installation manuals, templates, and technical knowledge bases.

Performance and Values

Adhere to processes and maintain a high quality of performance.
Participate in team activities and engage with fellow Allegion team members positively and respectfully.
Meet set goals and metric expectations consistently.
Support Allegion's values and mission to create a customer-centric culture.

What You Need to Succeed:

1+ years of customer service experience preferred.
An HS Diploma or GED is required; an associate’s degree is preferred.
Ability to type 55 wpm, corrected speed.
1+ years’ experience handling high-volume inquiries.
Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
Knowledge of and the ability to perform basic computer skills.
Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
Familiarity with and/or comfort in using smart device applications is preferred.
Ability to multi-task, prioritize, and manage time efficiently.
Ability to identify recurring customer issues.
Ability to develop cross-functional, professional working relationships.
Bilingual in Spanish and/or French is an asset.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.

The expected Base Salary Range: $40,000 to $60,000. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.

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