Senior Product Manager

Our client, a fast-growing AI-native software company, is hiring a Senior Product Manager to join the team in New York. The successful candidate will own the vision, strategy and roadmap for the AI-native platform, translating emerging AI capabilities into practical, reliable products that solve real-world problems for Managed Service Providers (MSPs) and small-to-medium business (SMB) customers.

Responsibilities

• Own the product vision, strategy and roadmap for core products.

• Lead high-velocity product cycles, partnering closely with engineering and design to deliver frequent, high-quality releases.

• Act as the voice of the customer through ongoing discovery with MSP and SMB users, translating insights into clear product direction.

• Evaluate and apply AI capabilities including LLMs, RAG pipelines, embeddings, fine-tuning, prompting strategies and model evaluation.

• Drive alignment across engineering, design and stakeholders with clear objectives and strong prioritization

• Balance data, user insight and product judgement to make confident decisions in ambiguous environments.

• Help shape product management practices, frameworks and operating rhythms as the company scales.

• Rapidly prototype and iterate using modern product and design tools to communicate ideas effectively.

Skillset

• Bachelor's degree with at least 4 years of product management or adjacent product-building experience (e.g. founding engineer, growth PM, technical program manager).

• Strong understanding of AI/LLM concepts, including prompting, embeddings, RAG, fine-tuning, and evaluation.

• Proven ability to lead cross-functional teams in fast-paced environments.

• Strong prioritization skills with the ability to focus on high-impact work in complex, ambiguous settings.

• Proficiency with tools such as Figma, Notion, Linear or equivalents.

• Experience building AI-powered products from concept to scale is a plus.

• Background in high-growth startup environments with rapid iteration cycles.

• Experience in MSP, IT services or SMB software domains is a bonus.

• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.

Benefits

• Salary: $140k - $190k.