Member Wellness Coordinator

Member Wellness Coordinator at AllCare Health with the Benefit Management & Pharmacy Services team in Grants Pass, Oregon

We Are Seeking Qualified Candidates to Join Our Team! AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

Summary of the Position This position is responsible for developing and conducting health, wellness, and prevention programs for AllCare Health plan members by performing the following duties.

Essential Duties

• Facilitates internal and external education sessions and provide resources and materials on AllCare Member Wellness programs including weight management, tobacco cessation, oral health and maternity/child/youth programs.
• Participates in coaching and/or counseling services and outreach which includes member engagement through phone calls, in person group meetings, and community outreach events.
• Assesses, develops, implements and evaluates Member Wellness and prevention program initiatives.
• Encourages and promotes healthy lifestyles by participating in community partner meetings, committees, projects, and outreach events focusing on health and wellness and prevention.
• Completes member documentation in electronic health record and excel spreadsheets.

Job Duties

• Works to motivate members with special health care needs and chronic conditions in order to make positive changes in lifestyle and health behaviors.
• When working with tobacco cessation members, facilitates frequent tobacco cessation group meetings, workshops, classes, and one-one counseling using Dimensions Tobacco Free program curriculum.
• Engages in evidence-based practices for implementing and conducting Member Wellness programs.
• Represents health promotion as part of interdisciplinary team and participates in member specific care planning, coordination of care, and evaluation of effectiveness of interventions.
• Builds community partner relationships and develops resources to support member health improvement efforts.
• Works collaboratively with Care Coordination and provides support and training on referrals to the Member Wellness Programs.
• Uses appropriate and accurate record keeping and documentation using internal documentation systems such as EZ cap and Essette.
• Reports on project activity quarterly.
• Manages tasks and assesses ongoing progress of member engagement in Member Wellness programs.
• Coordinates community-facing wellness events, including planning logistics, scheduling staff, managing event timeline, and ensuring appropriate follow-up.
• Forecast future swag needs several months in advance for the upcoming year based on projected events and wellness initiatives.
• Maintain a centralized inventory tracking spreadsheet, documenting all items in stock and distributed at events.
• Keep an up-to-date log of all events including dates, times, flyers, swag used, and communication related to planning and follow-up.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from leadership.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Performs other duties as assigned.

On Call Responsibilities This position does not have any on call responsibilities.

Supervisory Responsibilities This position does not have any supervisory responsibilities.

Job Requirements

• May require the use of personal vehicle for local travel (subject to mileage reimbursement).
• May require the use of a personal cell phone (cell phone stipend applicable).
• Working on the occasional weekend and/or evening will be required for community events/programs.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education High school diploma or general education degree (GED).

Experience Two to four years related experience and/or training in group facilitation and electronic health records.

Certificates, Licenses, and/or Registrations

• Valid Oregon Driver’s License and vehicle insurance.
• Current Basic Life Support (BLS) Certification or willingness to be certified within 90 days of hire.
• Current Facilitator in a tobacco cessation training program or Dimensions Tobacco Free program or willingness to be certified within 90 days of hire. Tobacco Treatment Specialist certification preferred.

Technical Skills

• Familiarity with the Healthcare industry.
• Exceptional writing, editing, and proofreading skills.
• Excellent organization and time-management skills.
• Knowledge of and compliance with HIPAA regulations.
• Excellent at identifying and implementing improvement activities and ensuring excellence.
• Knowledge of customer service and service recovery best practices.
• Excellent customer service skills to respond appropriately and interact positively with upset customers.

Interpersonal Skills

• Demonstrate accountability, inspiring trust and confidence from others.
• Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
• Work with high initiative, energy and effectiveness in a fast-past environment.
• Effectively and professionally communicate with team members and customers.
• Collaborate within a multidisciplinary, diverse team to provide professional service.
• Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
• Prioritize and organize work according to competing timelines.
• Allocate your time so that you can complete tasks within established deadlines.
• Adapt to change, learn quickly, and work with ambiguity.
• Use creativity and resourcefulness to solve new problems.
• Cope and self-manage during stressful situations.
• Maintain an attentive and empathetic demeanor.
• Maintain a high degree of professionalism and confidentiality.
• Effectively work with people with mental illness and from diverse backgrounds and experiences.
• Provide respectful and understanding service to customers within a multicultural environment.
• Create a pleasant experience for all customers, such as being personable and attentive.
• Meet timelines for goals safely and with high level of quality.
• Negotiate, consider many viewpoints and settle differences quickly.
• Make decisions independently in accordance with established policies and procedures.
• Take initiative and apply sound judgment in completing tasks and responsibilities.
• Seek out information to learn more about our environment and community.
• Examine and shift behaviors, as appropriate.

Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.

Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work with problems involving several concrete variables in standardized situations.

Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite as needed.
• The employee may be able to work from a home office occasionally, with prior approval.
• The employee must be able to travel locally, as needed.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company Overview AllCare Health Website: https://www.allcarehealth.com. AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at https://bcorporation.net/about-b-corps) AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

The AllCare Health family of businesses is guided by our corporate principles:

Purpose | Working together with our communities to improve the health and well-being of everyone. Values | Trust, Innovation, Relationships, and Voice. Vision | Thriving, Inclusive, and Equitable communities. Brand Promise | Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call 541-471-4106 and ask for Human Resources. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Monday - Friday; 8:00am - 5:00pm w/ a 1 hour unpaid lunch & two 15 minute paid breaks 40 hours per week