Clinical Support Coordinator - Douglas

Clinical Support Coordinator at AllCare Medical Group - Douglas based in Grants Pass, Oregon

We Are Seeking Qualified Candidates to Join Our Team! AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

Summary The Clinical Support Coordinator helps coordinates outside specialty appointments requested to ensure continued continuity of patient care timely and professionally. Assists with prior authorizations and the upkeep of medical records. Supports medical assistants when needed.

Essential Duties

• Assists coordinating all medical referrals through the Electronic Health Record system.
• Communicates directly with patients, giving and receiving information, and building rapport.
• Processes insurance prior authorizations and maintains quality documentation on each insurance authorization.
• Maintains close communications with key insurance companies, to ensure that referrals and authorizations are completed and followed up per requirements.

Job Duties

• Greets/assists patients with front office concerns and provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.
• Receives inquiries and requests and performs research and responds accordingly.
• Performs data collection and data entry from beginning to end.
• Utilizes the computer system according to departmental protocols to include accurate data entry and retrieval of information for reporting purposes.
• Triages patients for same day appointments, recording vital signs, current medication list, and chief complaint.
• Handles incoming phone triage of patients with non-medical concerns.
• Arranges referrals, prior authorizations (medications and insurances), orders labs and studies.
• Schedules patients for appointments and inputs/updates patient demographic information in the EHR system.
• Arranges professional contacts and calls in orders appropriately as directed by MD and NP staff.
• Ensures chart set ups and chart scrubbing are complete.
• Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary.
• Covers and fills in for staff members (including medical assistants) as needed for efficient functioning of open office hours.
• Collects co-pays when necessary.
• Information access: entire medical record and insurance information, limited billing and collection accounts to enable coverage for clinic supervisor when necessary.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from leadership.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Other duties as assigned.

On Call Responsibilities This position does not have any on call responsibilities.

Supervisory Responsibilities This position does not have any supervisory responsibilities.

Job Requirements May require the use of personal vehicle for local travel (subject to mileage reimbursement).

Clinical Supervision This position receives clinical supervision from an assigned clinician. Supervision needs will be evaluated based on clinical experience and performance.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education High School diploma or GED equivalent required.

Experience

• One to two years of medical office experience, including prior referral experience required.
• Six months to one-year related experience and/or training in insurance medical billing and coding expertise, preferred.
• Six months to one-year related experience and/or training in medical terminology, preferred.

Certificates, Licenses, and/or Registrations Valid Oregon Driver’s License and vehicle insurance.

Technical Skills

• Familiarity with the Healthcare industry.
• Exceptional writing, editing, and proofreading skills.
• Excellent organization and time-management skills.
• Knowledge of and compliance with HIPAA regulations.
• Excellent customer service skills to respond appropriately and interact positively with patients.

Interpersonal Skills

• Demonstrate accountability, inspiring trust and confidence from others.
• Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
• Work with high initiative, energy and effectiveness in a fast-past environment.
• Effectively and professionally communicate with team members and customers.
• Collaborate within a multidisciplinary, diverse team to provide professional service.
• Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
• Prioritize and organize work according to competing timelines.
• Allocate your time so that you can complete tasks within established deadlines.
• Adapt to change, learn quickly, and work with ambiguity.
• Cope and self-manage during stressful situations.
• Maintain an attentive and empathetic demeanor.
• Maintain a high degree of professionalism and confidentiality.
• Create a pleasant experience for all customers, such as being personable and attentive.
• Meet timelines for goals safely and with high level of quality.
• Make decisions independently in accordance with established policies and procedures.
• Take initiative and apply sound judgment in completing tasks and responsibilities.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before employees of organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to balance cash drawer.

Computer Skills Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, and preserve/backup important data. Must be adept at using various applications including electronic health records software, database spreadsheet and word processing.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands & Work Environment The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The employee must be able to work onsite for all scheduled shifts.
• The employee may be required to travel locally, as needed (subject to mileage reimbursement).
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company Overview AllCare Health Website: https://www.allcarehealth.com. AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at https://bcorporation.net/about-b-corps) AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

The AllCare Health family of businesses is guided by our corporate principles:

Purpose | Working together with our communities to improve the health and well-being of everyone. Values | Trust, Innovation, Relationships, and Voice. Vision | Thriving, Inclusive, and Equitable communities. Brand Promise | Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call 541-471-4106 and ask for Human Resources. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Monday - Friday; 8:00 AM - 5:00 PM w/ a 1 hour unpaid lunch & two 15 minute paid breaks 40 hours per week