Field Operations Manager

About Us All UP Snow Blowing helps make winter safer and less stressful across the Keweenaw through dependable, high- quality residential snow removal. We take pride in safety, quality, efficiency, and strong customer experience. The Role We're looking for a hands-on, decisive leader who can take ownership of field execution as our Field Operations Manager. You'll lead real-time dispatch during snow events, monitoring routes, coordinating with operators by radio, and making decisions as conditions change - while ensuring delivery of safe, consistent, high-quality service across all properties. This role is primarily based in a dispatch setting during storms, with field involvement as needed to support operators, troubleshoot issues, or step in directly. What You'll Do • Lead real-time dispatch execution within General Manager defined plans, including coordination, prioritization, and problem solving during snow events • Resolve field issues in real time and follow up on misses to maintain consistent service quality, escalating recurring issues to the General Manager • Ensure equipment readiness and uptime before, during, and after snow events • Lead operator field training and readiness throughout the season • Provide in-field coaching and support during dispatches • Review operator notes post-dispatch and follow up on issues • Coordinate with city operators and external partners • Complete one-time clearings as needed • Support client quoting and onboarding through field input and system setup Season Snapshot Oct-Nov (Preseason | Mostly Days): Support quoting, assist with hiring and training operators, ensure equipment and field readiness Dec-Mar (In Season | Overnights): Lead dispatch, coordinate operators, solve problems in real time while maintaining marker placement, and equipment readiness Apr--May (Postseason | Days): Oversee equipment storage, marker removal, and season wrap-up What You Need • Availability for on-call work November-April, including overnight, weekends, and holidays • Demonstrated ability to make clear, timely decisions in high-pressure, real-time situations • Proven ability to learn and reliably use mobile dispatch tools and our client management systems • Working knowledge of equipment with basic troubleshooting capability • Willing and able to work extended hours outdoors in active winter storm conditions • Valid driver's license, safe driving record, and reliable winter transportation • Ability to lift 50 lbs. Helpful Experience (Not Required) • Experience in operations, snow removal, logistics, or team leadership Compensation & Benefits • $35,000--$45,000 for the 8-month season, with flexibility for higher compensation based on experience and capability • Paid biweekly, with performance-based bonus tied to execution, team performance, and service quality. • Flexible PTO around storms • Paid sick leave • Cell phone reimbursement • Driveway clearing (or transferable benefit)