Program Manager, CoC Initiatives & Programs Team

Description REPORTS TO: Senior Program Manager STATUS: Exempt, salaried, full-time LOCATION: Chicago, Illinois (hybrid remote/in-office schedule) SALARY RANGE: $56,417 - $80,262, commensurate with experience

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (All Chicago MHH):

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Program Manager plays a key role in managing programs, projects, and initiatives that advance the goals of Chicago’s Continuum of Care. The position is responsible for translating strategic priorities into effective implementation by managing assigned workstreams, coordinating internal and external partners, monitoring progress and performance, and identifying solutions to program and operational challenges.

The Program Manager works across funding, program development, compliance, performance, and system initiatives and maintains accountability for assigned projects from planning through implementation. The role uses data, stakeholder input, and knowledge of HUD and Continuum of Care requirements to inform recommendations and strengthen program implementation. Working under the strategic direction of the Senior Program Manager, the Program Manager independently manages assigned areas of responsibility while escalating significant risks, policy questions, and strategic decisions as appropriate.

Working under the strategic direction of the Senior Program Manager, the Program Manager independently manages assigned areas of responsibility while escalating significant risks, policy questions, and strategic decisions as appropriate.

Core Competencies:

Program & Project Management: Plans, manages, and monitors assigned programs and projects, ensuring timelines, deliverables, dependencies, and outcomes remain on track. Execution & Accountability: Translates strategic direction into implementation plans and maintains accountability for assigned workstreams and deliverables. Strategic Thinking & Problem Solving: Analyzes program and system challenges, develops recommendations, and supports continuous improvement. Collaboration & Facilitation: Builds effective relationships with providers, government partners, community stakeholders, and internal teams and facilitates collaborative work. Data-Informed Decision Making: Uses program and performance data to evaluate implementation, identify trends and challenges, and recommend improvements. Communication: Communicates complex program, policy, funding, and performance information clearly to diverse audiences.

Key Responsibilities

Program & Project Management

• Manage assigned CoC programs, initiatives, and projects from planning through implementation.
• Develop and maintain workplans, timelines, milestones, and accountability structures for assigned work.
• Coordinate activities across internal teams, external partners, committees, and other stakeholders.
• Monitor progress, identify risks and dependencies, and develop recommendations to keep work on track.
• Manage competing priorities and adjust implementation plans in response to changing federal, local, and organizational requirements.

Funding, Compliance & Program Implementation

• Manage assigned components of Notice of Funding Opportunity (NOFO), grant renewal, and other funding processes.
• Apply knowledge of HUD requirements and strategic funding priorities to program and grant implementation.
• Monitor assigned programs and partner activities for alignment with applicable requirements and program expectations.
• Manage relationships with assigned subrecipients and provide guidance, technical assistance, and problem-solving support.
• Contribute to the development and implementation of program models, guidance, policies, and operational standards.

Performance, Data & Continuous Improvement

• Analyze program and performance data to assess implementation, data quality, compliance, and outcomes.
• Develop reports, visualizations, and other tools that support program management and decision-making.
• Identify program or operational challenges and develop recommendations for improvement.
• Implement approved improvements within assigned programs and workstreams.
• Monitor the impact of changes and adjust implementation approaches as needed.

Stakeholder & System Coordination

• Build and maintain productive relationships with service providers, government partners, community members, and other CoC stakeholders.
• Facilitate meetings, workgroups, and collaborative planning processes associated with assigned initiatives.
• Present program information, recommendations, findings, and updates to stakeholder groups.
• Coordinate stakeholder engagement and ensure relevant perspectives inform program implementation.
• Respond to complex program and implementation questions from partner agencies and stakeholders.

Leadership & Team Contribution

• Provide project and functional leadership to staff contributing to assigned initiatives.
• Establish clear roles, expectations, timelines, and accountability for collaborative project work.
• Share subject-matter expertise and support the development of team knowledge and capacity.
• Identify issues requiring leadership attention and bring forward analysis, options, and recommendations.
• Contribute to team planning, priority setting, process improvement, and cross-functional coordination.

Requirements

• Bachelor’s degree in Social Work, Public Policy, Public Administration, Urban Planning, or a related field required; a master’s degree with significant relevant experience preferred. Three or more years of progressively responsible experience in homelessness, housing, or related social services required, with at least three years of staff supervision preferred.
• Proven ability to lead both system-level policy and strategy development and program-level execution, compliance, and performance management.
• Demonstrated expertise in project management required, including independently leading multiple complex initiatives from planning through implementation and evaluation, managing competing priorities, mitigating risks, coordinating stakeholders, and ensuring measurable outcomes.
• Knowledge of HUD-funded programs, Continuum of Care implementation, and federal homelessness policy.
• Advanced proficiency in Microsoft Excel is required, including the ability to develop and maintain complex spreadsheets, use advanced formulas and lookup functions, build PivotTables and dashboards, validate and reconcile data, and generate actionable reports to support grant oversight, compliance monitoring, and strategic decision-making. Experience with federal grant management systems, Salesforce or similar platforms, preferred.
• Strong data analysis and visualization skills, including the ability to interpret complex data, identify trends and performance gaps, and translate findings into actionable recommendations.
• Excellent written, oral, and interpersonal communication skills, including public speaking and the ability to communicate complex information clearly to diverse audiences.
• Commitment to collaborative decision-making and centering the perspectives of people with lived experience of homelessness.

Comprehensive benefits package including medical, dental, vision, disability, employer-matched retirement plan, and generous paid leave.