CSR

Summary/Objective:

The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.

KEY RESPONSIBILITIES:

• Follow-up on all open work orders to ensure required documentation is provided in a timely manner
• Must take initiative to gather what is needed to move work order’s forward
• Ability to priority work as need
• Must recognize and act on changes to a work order’s status based on urgency
• Answer phones
• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
• Relay work orders, messages, or information to or from technicians and supervisors
• Update customer web-based portals
• Relay work orders, messages, or information to or from technicians, supervisors
• Act on all incoming faxes
• Other duties assigned

Qualifications

Requirements:

• Must have excellent verbal communication skills
• Must have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.
• Must have excellent verbal communication skills
• Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills
• Must be able to work well independently
• Must possess organizational skills in managing multiple work orders simultaneously
• Flexibility and willingness to learn and work on different tasks as needed.
• Strong attention to detail
• Works: Friday–Tuesday, either 4pm–1am or 5pm–2am
• Off: Wednesday and Thursday