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Added 2 days ago
Vice President, Platform Engineering
Align Technology
Morrisville, NC
Added 2 days ago
AT
Vice President, Platform Engineering
Align Technology
San Jose, CA
- $297,300 to $408,800 USD / year
Added 2 days ago
Software Engineer in Test - Contractor
Align Technology
San Jose, CA
Added 12 days ago
iTero Inside Sales Representative
Align Technology
Morrisville, NC
Added 12 days ago
Territory Manager - Lubbock, Midland, Amarillo
Align Technology
Remote, United States
Added 12 days ago
Customer Success Specialist
Align Technology
Morrisville, NC
Added 12 days ago
Territory Manager - Cincinnati, OH
Align Technology
OH
Added 12 days ago
Area Education Specialist
Align Technology
Morrisville, NC
Added 12 days ago
AT
Territory Manager - Brea, CA
Align Technology
Remote, United States
- $100,000 to $115,000 USD / year
Added 12 days ago
AT
Territory Manager - West Hollywood, CA
Align Technology
CA
- $100,000 to $115,000 USD / year
Added 12 days ago
Territory Manager - Vallejo, CA
Align Technology
CA
Added 12 days ago
AT
Embedded Software Engineer
Align Technology
San Jose, CA
- $131,200 to $180,400 USD / year
Added 12 days ago
Onboarding Specialist
Align Technology
Morrisville, NC
Added 12 days ago
Territory Manager - Austin
Align Technology
Remote, United States
Added 12 days ago
Territory Manager - Germantown
Align Technology
Remote, United States
Added 12 days ago
Territory Manager - Norman
Align Technology
Remote, United States
Added 12 days ago
IT Internal Audit Manager
Align Technology
Tempe, AZ
Added 12 days ago
Sr. Desktop Support
Align Technology
Tempe, AZ
Added 12 days ago
AT
Digital Platform Territory Manager - Austin
Align Technology
Remote, United States
- $100,000 USD / year
Added 12 days ago
Sr. Manager, Regulatory Affairs
Align Technology
Morrisville, NC
Added 12 days ago
Territory Manager - Springfield
Align Technology
MA
Added 12 days ago
Key Account Manager - Seattle, WA
Align Technology
Remote, United States
Added 12 days ago
Integration Specialist - Providence
Align Technology
MA
Added 12 days ago
Territory Manager - Stamford, CT
Align Technology
Remote, United States
Added 12 days ago
Territory Manager - Philadelphia
Align Technology
Remote, United States

Align Technology

Consumer Care Representative - Contractor

San Jose, CA, United States

$25 USD / hour

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Job details

Pay: $25 USD / hour
Experience: Experience: 2+ years in a call center environment.
Posting language: English

Original job description

This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you’ll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation.

This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office.

Role expectations

Support, document, track, and resolve complaints and inquiries from consumers.
Represent the company as a primary contact for consumer concerns.
Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors.
Troubleshoot end-to-end and collaborate with internal and external contacts for resolution.
Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences.
Consistently meet or exceed set quality and productivity metrics.
Adapt to evolving departmental processes and responsibilities.
Perform other duties as assigned.

What we're looking for

Education: Bachelor’s degree or related experience preferred.
Experience: 2+ years in a call center environment.
Skills: Strong MS Office proficiency (Outlook, Word, Excel) and data entry efficiency.
Communication: Clear, concise, and professional verbal and written skills.
Problem-Solving: Ability to identify root issues through skillful questioning.
Judgment: Strong decision-making and organizational skills with attention to detail.
Teamwork: Ability to work independently and collaboratively.
Languages: Bi-lingual in French or Spanish strongly desired.

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More about this job

Skills

Customer service
Communication skills
Represent the organisation
Decision making
Troubleshoot
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Data entry
Problem solving
Organizational skills
Attention to detail
Teamwork
Work independently

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