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Glen Mills, PA
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Lemoyne, PA
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Lancaster, PA
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Coopersburg, PA
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Dover, PA
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Dover, PA
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Croydon, PA
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Tulsa, OK
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Bangor, PA
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Syosset, NY
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Syosset, NY
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Align HCM

SmartCare Advisor - Dayforce

Remote, United States

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Experience: 3+ years of hands-on experience with Dayforce (Payroll & People)
Posting language: English
Posted: Nov 10, 2026

Original job description

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using Dayforce. This role focuses on system optimization, client advisory, and ongoing support - bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their Dayforce environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes.

This is a client-facing, consultative role suited for someone who knows Dayforce HR and Payroll inside out and can confidently translate system capabilities into business value.

Primary Duties & Key Responsibilities

Client Partnership & Advisory

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization

System Optimization & Configuration

Perform configuration updates and enhancements within Dayforce (HR & Payroll modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities

Issue Resolution & Support

Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks

Delivery & Execution

Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients

Collaboration & Internal Contribution

Act as a Subject Matter Expert (SME) for Dayforce Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team training and lead at least one session annually
Support a collaborative, high-performance team environment

Required Qualifications

3+ years of hands-on experience with Dayforce (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Minimum of 5–10 full-cycle implementations or equivalent system exposure
Strong knowledge of:
HR and payroll processes
Benefits (including Open Enrollment & Life Events)
System testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)

Preferred Qualifications (Nice-to-Have)

Experience with:
Benefits Module
Reporting and analytics within Dayforce
System integrations
Exposure to US or Canadian payroll environments (either is fine, both not required)
Dayforce HR Platforms and/or Payroll Certification (an asset)

Ideal Candidate Profile

You’re not just clicking around Dayforce - you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Why Align HCM?

• Impact: Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.

• Growth: Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.

• Flexibility: Remote-first work environment with the tools and support you need to succeed from anywhere.

• Collaboration: Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.

• Variety: Work with different clients, industries, and business challenges - no two engagements are exactly alike.

Benefits & Perks

Align HCM is committed to supporting the well-being and professional growth of our remote team. We offer:

• Competitive Compensation

• Health and Wellness Benefits

• Paid Time Off and Vacation Benefits

• Professional Development and Ongoing Training

• Career Growth Opportunities

• Remote Work Flexibility

• Supportive and Collaborative Work Environment

Schedule

This position follows US Eastern Time (ET) business hours, Monday through Friday.

Location

Remote – Open to qualified candidates based in the United States, Canada, and the Philippines.

Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

Apply on recruiting.ultipro.ca About employer

More about this job

Skills

Dayforce
Troubleshoot
Payroll
Customer service
Triage clients
Solve ICT system problems
Documentation
Collaboration
Problem solving
Communication skills
Reporting
UKG

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Work requirements

Jobs in the United States