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Closed listing

Align HCM

SmartCare Advisor

Remote, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: 3+ years of hands-on experience with UKG Pro (Payroll & People)
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support, bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes. This role may also be assigned as a dedicated, embedded HRIS resource under a managed services engagement, providing day-to-day UKG support for a client’s HR team.

This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.

Primary Duties & Key Responsibilities

Client Partnership & Advisory

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization

System Optimization & Configuration

Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities

Issue Resolution & Support

Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks

Delivery & Execution

Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients

Collaboration & Internal Contribution

Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team training and lead at least one session annually
Support a collaborative, high-performance team environment

HRIS Managed Services (Dedicated Client Support)

Serve as a dedicated, full-time HRIS resource for assigned clients, performing HRIS functions for UKG products including system maintenance, management, and support
Follow the client's holiday schedule and provide occasional after-hours support as needed
Provide email-based support to the client's HR team and end users during business hours
Coordinate with the Align HCM SmartCare team to ensure services complement existing SmartCare Maintain Services

Day-to-Day Operations & System Support

Complete day-to-day configuration updates (e.g., pay codes, job titles)
Troubleshoot and resolve complex payroll issues
Provide support across the UKG Pro suite, including Payroll, ancillary products, WFM, and Benefits
Manage UKG cases, including submission, tracking, and escalation through resolution
Provide integration support
Serve as Super User and Default Approver, triaging approvals as needed

Reporting, Optimization & Compliance

Develop and deliver general reporting (e.g., BI, Pro WFM)
Identify and implement workflow improvements
Conduct quarterly system optimization reviews with the client
Manage UKG releases, including sandbox testing and feature adoption
Monitor compliance and flag regulatory or process risks
Provide year-end support and preparation

Documentation & Knowledge Transfer

Develop client documentation, including SOPs and user guidelines
Provide knowledge transfer to client HR staff and end users

Required Qualifications

3+ years of hands-on experience with UKG Pro (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Strong knowledge of:
HR and payroll processes
System testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)

Preferred Qualifications (Nice-to-Have)

Experience with:
Core Benefits, Benefits Administration or Benefits Hub
Reporting and analytics within UKG Pro
UKG Pro Payroll & People Certification
System integrations
Exposure to US or Canadian payroll environments (either is fine, both not required)

Ideal Candidate Profile

You’re not just clicking around UKG, you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Why Align HCM?

• Impact: Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.

• Growth: Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.

• Flexibility: Remote-first work environment with the tools and support you need to succeed from anywhere.

• Collaboration: Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.

• Variety: Work with different clients, industries, and business challenges - no two engagements are exactly alike.

Benefits & Perks

Align HCM is committed to supporting the well-being and professional growth of our remote team. We offer:

• Competitive Compensation

• Health and Wellness Benefits

• Paid Time Off and Vacation Benefits

• Professional Development and Ongoing Training

• Career Growth Opportunities

• Remote Work Flexibility

• Supportive and Collaborative Work Environment

Schedule

This position follows US Eastern Time (ET) business hours, Monday through Friday.

Location

Remote – Open to qualified candidates based in the United States, Canada, and the Philippines.

Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

About employer

More about this job

Skills

UKG
Troubleshoot
Payroll
Oracle HRIS
Customer service
Triage clients
Solve ICT system problems
Documentation
Collaboration
Reporting
Regulatory compliance
Workflow
Problem solving
Communication skills
Dayforce

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