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PL
MID Program Analyst
PROCLEARED LLC
Springfield, VA
- $110,000 to $131,000 USD / year
BA/BS or MA/MS in business management, systems management, communications & marketing or equivalent degree.
Added just now
S
HOA Condominium Communities - Community Manager
SpectrumAM
Chandler, AZ
- $57,500 USD / year
Ability to catch on to other business computer systems
Added just now
IT Intern
Broan-NuTone LLC
Hartford, WI
…intelligence, AI technologies, application support, and enterprise systems. The intern will collaborate with experienced IT professionals while gaining practical experience working on…
Added just now
Chief Engineer
Leisure Sports, Inc.
California, Aliso Viejo Renaissance ClubSport, CA
Maintain a working facility (includes every area of the club & hotel - interior and exterior - and all equipment and systems)
Added just now
PP
Forklift Operator Evenings
Primo Piatto Inc
United States
- $29.35 USD / hour
Transfer products, pallets, totes, and materials throughout the facility while ensuring accurate inventory transactions using scanners and warehouse systems
Added just now
PP
Forklift Operator Nights
Primo Piatto Inc
United States
- $29.35 USD / hour
Transfer products, pallets, totes, and materials throughout the facility while ensuring accurate inventory transactions using scanners and warehouse systems
Added 1 min ago
CO
Parks Operations Supervisor
City of Midlothian
Midlothian, TX
- $28.76 to $41.7 USD / hour
Knowledge of city and departmental practices, procedures, systems, and federal, state, and local laws, regulations, codes, ordinances, and best practices relating to parks.
Added 1 min ago
Deli Clerk
Albertsons Companies
EL PASO, TX · El Paso, TX
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
In-Store Shopper
Albertsons Companies
EL PASO, TX · El Paso, TX
Technology Use: Comfortable using handheld devices and systems for order picking and tracking
Added 1 min ago
Pharmacy Technician
Albertsons Companies
EPHRATA, WA · Ephrata, WA
Ability to operate computers, registers, and pharmacy systems
Added 1 min ago
Deli Clerk
Albertsons Companies
EL PASO, TX · El Paso, TX
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
Pharmacy Technician
Albertsons Companies
MOSCOW, ID · Moscow, ID
Ability to operate computers, registers, and pharmacy systems
Added 1 min ago
Deli Clerk
Albertsons Companies
EL PASO, TX · El Paso, TX
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
Home Shopping Manager
Albertsons Companies
DALLAS, TX · Dallas, TX
Ensure all department equipment and technology systems are functioning properly.
Added 1 min ago
In-Store Shopper
Albertsons Companies
HORIZON CITY, TX · Horizon City, TX
Technology Use: Comfortable using handheld devices and systems for order picking and tracking
Added 1 min ago
Assistant Starbucks Manager
Albertsons Companies
HOUSTON, TX · Houston, TX
Operate POS systems and process customer transactions as required.
Added 1 min ago
Pharmacy Technician
Albertsons Companies
RENTON, WA · Renton, WA
Ability to operate computers, registers, and pharmacy systems
Added 1 min ago
File Maintenance Clerk
Albertsons Companies
Durant, OK
Technical Skills: Ability to use store systems to process price changes and maintain accurate pricing records.
Added 1 min ago
Pharmacy Technician
Albertsons Companies
ANACORTES, WA · Anacortes, WA
Ability to operate computers, registers, and pharmacy systems
Added 1 min ago
Pharmacy Technician
Albertsons Companies
MOUNT VERNON, WA · Mount Vernon, WA
Ability to operate computers, registers, and pharmacy systems
Added 1 min ago
Deli Clerk
Albertsons Companies
HORIZON CITY, TX · Horizon City, TX
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 1 min ago
Inventory Control Supervisor
Albertsons Companies
GRAPEVINE, TX · Grapevine, TX
Proficiency with inventory systems, reporting tools, and Microsoft Office applications.
Added 1 min ago
Pharmacy Technician
Albertsons Companies
SEATTLE, WA · Seattle, WA
Ability to operate computers, registers, and pharmacy systems
Added 1 min ago
TL
Pre-Litigation Case Manager Team Lead, New York
TopDog Law
Remote, United States
- $98,700 to $120,900 USD / year
…national scale - intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or…
Added 1 min ago
Regional Health and Wellness Director (RN)
Cogir Management, USA Inc
Corporate Clinical, OR
…communities in their assigned region, utilizing Cogir’s resident care systems, policies, and procedures. The RDHW will ensure our residents are treated with respect, dignity and receive…

Align HCM

SmartCare Advisor

Remote, United States

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Job details

Experience: 3+ years of hands-on experience with UKG Pro (Payroll & People)
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support, bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes. This role may also be assigned as a dedicated, embedded HRIS resource under a managed services engagement, providing day-to-day UKG support for a client’s HR team.

This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.

Primary Duties & Key Responsibilities

Client Partnership & Advisory

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization

System Optimization & Configuration

Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities

Issue Resolution & Support

Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks

Delivery & Execution

Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients

Collaboration & Internal Contribution

Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team training and lead at least one session annually
Support a collaborative, high-performance team environment

HRIS Managed Services (Dedicated Client Support)

Serve as a dedicated, full-time HRIS resource for assigned clients, performing HRIS functions for UKG products including system maintenance, management, and support
Follow the client's holiday schedule and provide occasional after-hours support as needed
Provide email-based support to the client's HR team and end users during business hours
Coordinate with the Align HCM SmartCare team to ensure services complement existing SmartCare Maintain Services

Day-to-Day Operations & System Support

Complete day-to-day configuration updates (e.g., pay codes, job titles)
Troubleshoot and resolve complex payroll issues
Provide support across the UKG Pro suite, including Payroll, ancillary products, WFM, and Benefits
Manage UKG cases, including submission, tracking, and escalation through resolution
Provide integration support
Serve as Super User and Default Approver, triaging approvals as needed

Reporting, Optimization & Compliance

Develop and deliver general reporting (e.g., BI, Pro WFM)
Identify and implement workflow improvements
Conduct quarterly system optimization reviews with the client
Manage UKG releases, including sandbox testing and feature adoption
Monitor compliance and flag regulatory or process risks
Provide year-end support and preparation

Documentation & Knowledge Transfer

Develop client documentation, including SOPs and user guidelines
Provide knowledge transfer to client HR staff and end users

Required Qualifications

3+ years of hands-on experience with UKG Pro (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Strong knowledge of:
HR and payroll processes
System testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)

Preferred Qualifications (Nice-to-Have)

Experience with:
Core Benefits, Benefits Administration or Benefits Hub
Reporting and analytics within UKG Pro
UKG Pro Payroll & People Certification
System integrations
Exposure to US or Canadian payroll environments (either is fine, both not required)

Ideal Candidate Profile

You’re not just clicking around UKG, you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Why Align HCM?

• Impact: Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.

• Growth: Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.

• Flexibility: Remote-first work environment with the tools and support you need to succeed from anywhere.

• Collaboration: Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.

• Variety: Work with different clients, industries, and business challenges - no two engagements are exactly alike.

Benefits & Perks

Align HCM is committed to supporting the well-being and professional growth of our remote team. We offer:

• Competitive Compensation

• Health and Wellness Benefits

• Paid Time Off and Vacation Benefits

• Professional Development and Ongoing Training

• Career Growth Opportunities

• Remote Work Flexibility

• Supportive and Collaborative Work Environment

Schedule

This position follows US Eastern Time (ET) business hours, Monday through Friday.

Location

Remote – Open to qualified candidates based in the United States, Canada, and the Philippines.

Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

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