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Business Development Manager (Omaha, NE)
Ace Retail Group, Inc.
United States
The Business Development Manager is a territory-based outside sales role in ARG's Commercial Division. The Division's strategic focus is the Multifamily Property Management customer. You…
Added just now
Business Development Manager (Dallas/Ft Worth, TX)
Ace Retail Group, Inc.
United States
The Business Development Manager is a territory-based outside sales role in ARG's Commercial Division. The Division's strategic focus is the Multifamily Property Management customer. You…
Added just now
V
Vans: Assistant Manager - Short Pump Town Center
VF
United States
- $20 to $30 USD / hour
…experience that reflects our brand values and purpose. You will partner closely with the Store Manager to drive profitability by ensuring excellence in customer engagement, merchandising,…
Added just now
V
Vans: Assistant Manager - Lakewood
VF
United States
- $24 to $36 USD / hour
…experience that reflects our brand values and purpose. You will partner closely with the Store Manager to drive profitability by ensuring excellence in customer engagement, merchandising,…
Added just now
V
Vans: Store Manager - Encinitas Ranch Town Center
VF
United States
- $35.04 to $52.56 USD / hour
…excellence across all areas, directly impacting profitability, team development, and customer satisfaction. Ideal for a dynamic, people-focused leader who thrives in a fast-paced retail…
Added 1 min ago
NM
Research and Infusion Registered Nurse
NJU MSO LLC
United States
- $44 to $56 USD / hour
Assist with the development and maintenance of clinical and research databases.
Added 1 min ago
Director of Operations (Mobile Devices)
American Bankers Insurance Company of Florida
United States
Partner with Product Development and Engineering teams to support new product introductions and operational readiness
Added 1 min ago
Software Development Engineer, Amazon Quick
Amazon Development Center U.S., Inc.
Seattle, WA
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Added 1 min ago
Business Developer (Sales), Early Career - 2027, Amazon Shipping
Amazon.com Services LLC
Bellevue, WA
- Experience with business development, partnership management, or sourcing new business.
Added 1 min ago
Data Center Technician
Amazon Data Services, Inc.
Mesa, AZ · Avondale, AZ
…service availability, escalating to senior technicians and management as…
Added 2 mins ago
TP
Production Planning Manager
Techmer PM
Clinton, TN
- $115,000 to $140,000 USD / year
Partner with IT and business stakeholders to enhance planning tools and processes.
Added 2 mins ago
Controller
Marmon Utility LLC
Milford, NH
…business decisions, operational performance, working-capital management, and continuous improvement. The Controller partners with the Director of Finance and business leaders to support…
Added 3 mins ago
Account Executive
MicroStrategy
Chicago, IL
We are looking for a highly motivated and experienced Account Executive to join our team focused on new logo business development as well as existing accounts. In this role, you will be…
Added 3 mins ago
Account Executive
MicroStrategy
Charlotte, NC
We are looking for a highly motivated and experienced Account Executive to join our team focused on new logo business development as well as existing accounts. In this role, you will be…
Added 3 mins ago
Operations Manager (Operations Manager II)
DPDHL
Goodyear, AZ
…operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will…
Added 3 mins ago
RM
District Manager RedLion Mobile - Bronx, New York
RedLion Mobile
The Bronx, NY · Yonkers, NY · Bronxville, NY · New Rochelle, NY · Mount Vernon, NY
- $85,000 USD / year
· Partner with internal teams to deliver effective sales enablement, product training, and leadership development programs.
Added 3 mins ago
District Manager RedLion Mobile - Alexandria, LA
RedLion Mobile
Alexandria, LA
· Partner with internal teams to deliver effective sales enablement, product training, and leadership development programs.
Added 3 mins ago
District Manager Bronx NY
RedLion Mobile
Pelham Manor, NY
· Partner with internal teams to deliver effective sales enablement, product training, and leadership development programs.
Added 3 mins ago
Implementation Analyst II
DPDHL
Westerville, OH
Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.…
Added 3 mins ago
Senior Construction Manager
WSP
Dallas, TX
…planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment…
Added 4 mins ago
Product Owner
U.S. Bank National Association
Boston, MA
Product Managers and Owners at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step…
Added 4 mins ago
Human Resource Business Partner, (3rd Shift)
DHL Network Operations (USA), Inc.
Erlanger, KY
We currently have a need for a HR Business Partner at our CVG Airport facility in Erlanger, Kentucky. This role will have a strong focus on employee relations, performance management,…
Added 4 mins ago
Director, Emergency Management and Preparedness
Chemonics International Inc
Remote, United States
The Director, Emergency Management and Preparedness (Texas), leads Chemonics' market development, client engagement, and strategic positioning across the state's emergency management and…
Added 4 mins ago
Artificial Intelligence Software Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
In addition to development responsibilities, you will monitor production AI solutions, analyze performance and telemetry metrics, identify optimization opportunities, and implement…
Added 4 mins ago
Software Engineer - AI
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
Partner with data engineers and analytics teams to automate and enhance data workflows.

Align HCM

SmartCare Advisor

Remote, United States

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Job details

Experience: 3+ years of hands-on experience with UKG Pro (Payroll & People)
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support, bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes. This role may also be assigned as a dedicated, embedded HRIS resource under a managed services engagement, providing day-to-day UKG support for a client’s HR team.

This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.

Primary Duties & Key Responsibilities

Client Partnership & Advisory

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization

System Optimization & Configuration

Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities

Issue Resolution & Support

Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks

Delivery & Execution

Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients

Collaboration & Internal Contribution

Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team training and lead at least one session annually
Support a collaborative, high-performance team environment

HRIS Managed Services (Dedicated Client Support)

Serve as a dedicated, full-time HRIS resource for assigned clients, performing HRIS functions for UKG products including system maintenance, management, and support
Follow the client's holiday schedule and provide occasional after-hours support as needed
Provide email-based support to the client's HR team and end users during business hours
Coordinate with the Align HCM SmartCare team to ensure services complement existing SmartCare Maintain Services

Day-to-Day Operations & System Support

Complete day-to-day configuration updates (e.g., pay codes, job titles)
Troubleshoot and resolve complex payroll issues
Provide support across the UKG Pro suite, including Payroll, ancillary products, WFM, and Benefits
Manage UKG cases, including submission, tracking, and escalation through resolution
Provide integration support
Serve as Super User and Default Approver, triaging approvals as needed

Reporting, Optimization & Compliance

Develop and deliver general reporting (e.g., BI, Pro WFM)
Identify and implement workflow improvements
Conduct quarterly system optimization reviews with the client
Manage UKG releases, including sandbox testing and feature adoption
Monitor compliance and flag regulatory or process risks
Provide year-end support and preparation

Documentation & Knowledge Transfer

Develop client documentation, including SOPs and user guidelines
Provide knowledge transfer to client HR staff and end users

Required Qualifications

3+ years of hands-on experience with UKG Pro (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Strong knowledge of:
HR and payroll processes
System testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)

Preferred Qualifications (Nice-to-Have)

Experience with:
Core Benefits, Benefits Administration or Benefits Hub
Reporting and analytics within UKG Pro
UKG Pro Payroll & People Certification
System integrations
Exposure to US or Canadian payroll environments (either is fine, both not required)

Ideal Candidate Profile

You’re not just clicking around UKG, you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Why Align HCM?

• Impact: Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.

• Growth: Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.

• Flexibility: Remote-first work environment with the tools and support you need to succeed from anywhere.

• Collaboration: Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.

• Variety: Work with different clients, industries, and business challenges - no two engagements are exactly alike.

Benefits & Perks

Align HCM is committed to supporting the well-being and professional growth of our remote team. We offer:

• Competitive Compensation

• Health and Wellness Benefits

• Paid Time Off and Vacation Benefits

• Professional Development and Ongoing Training

• Career Growth Opportunities

• Remote Work Flexibility

• Supportive and Collaborative Work Environment

Schedule

This position follows US Eastern Time (ET) business hours, Monday through Friday.

Location

Remote – Open to qualified candidates based in the United States, Canada, and the Philippines.

Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

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