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Added 2 mins ago
VH
Registered Nurse - Assistant Nurse Manager ICU
Veterans Health Administration
Wichita, KS
- $80,180 to $144,753 USD / year
…communication, and collaboration across the interdisciplinary team to support high-quality, safe, and efficient…
Added 2 mins ago
VH
Registered Nurse - Critical Care
Veterans Health Administration
Little Rock, AR
- $79,427 to $169,322 USD / year
…experience, and creative approaches to management of complex client…
Added 3 mins ago
Information System Security Officer (Onsite) - Tucson, AZ
Military Spouse Jobs & VetJobs
United States
…candidate will be working with the field engineering team to support and maintain Compass Call delivered mission systems and mission support systems at Davis Monthan AFB, AZ. The candidate…
Added 5 mins ago
VH
Community Care - Nurse Manager
Veterans Health Administration
Tuskegee, AL
- $91,418 to $160,798 USD / year
Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.
Added 5 mins ago
VH
Gastrointestinal (GI) Clinic RN
Veterans Health Administration
Syracuse, NY
- $70,887 to $118,556 USD / year
…integration of biopsychosocial principles, cognitive skills, and technical competency while delivering high-quality patient care. Responsibilities include assessing, planning, implementing,…
Added 5 mins ago
VH
Registered Nurse (Quality & Patient Safety)
Veterans Health Administration
Tuskegee, AL
- $70,529 to $140,567 USD / year
…Culture process to clinicians, management, and all relevant support personnel within the facility and CBOCs.The Patient Safety Manager functions as a resource person and consultant for…
Added 5 mins ago
VH
Registered Nurse (RN) - Primary Care
Veterans Health Administration
Bloomington, IN
- $68,714 to $120,511 USD / year
Added 6 mins ago
Semantic Data and AI Engineer
Enterprise Knowledge
Remote, United States
Design, implement, test, and operate end-to-end RAG workflows for client engagements, including retrieval pipeline architecture, embedding strategies, and response evaluation
Added 6 mins ago
Technical Analyst
Enterprise Knowledge
Remote, United States
Enterprise Knowledge (EK) is hiring for a full-time Technical Analyst to join our growing Knowledge & Data Services Sector. As a member of this team, you will support dynamic and fast-paced…
Added 6 mins ago
AI and Data Product Analyst
Enterprise Knowledge
Remote, United States
Support workshops, stakeholder interviews, and working sessions to help define client needs and project goals
Added 6 mins ago
EK
Enterprise Information & Semantic Solutions Consultant
Enterprise Knowledge
Remote, United States
- $130,000 to $150,000 USD / year
Lead client meetings, presentations and trainings to technical and non-technical audiences through presentations, proposals, demos, and other client-facing materials
Added 6 mins ago
Full Stack Developer
Enterprise Knowledge
Remote, United States
Client Collaboration: Work with data subject matter experts and business users to understand their domain and communicate technical insights to non-technical stakeholders
Added 6 mins ago
EK
Knowledge, Data, and AI Strategy Lead Consultant
Enterprise Knowledge
Remote, United States
- $130,000 to $150,000 USD / year
Lead stakeholder engagement across business and technical audiences, helping clients shape the vision and strategy for semantic initiatives and fostering buy-in by demonstrating business…
Added 6 mins ago
Founding Full Stack Engineer (FinTech & EdTech)
EQL Tech
San Francisco, CA
…the financial infrastructure for the future of education. Our client is developing the rails that allow families to access State education funds (ESAs), unlocking a $900B US Public…
Added 6 mins ago
I5
Strength and Conditioning Coach
Indoor 5 Soccer
Las Vegas, NV
- $30 to $50 USD / hour
Sports Strength & Speed Coach – Client Builder + Program Developer
Added 8 mins ago
VH
Registered Nurse - Wound Care
Veterans Health Administration
Indianapolis, IN
- $68,714 to $120,511 USD / year
Added 8 mins ago
VH
Registered Nurse - Supervisory Assistant Nurse Manager
Veterans Health Administration
Bronx, NY
- $108,092 to $180,197 USD / year
Added 8 mins ago
EO
Paralegal Specialist - Pathways Recent Graduate (PRG)
Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
Washington, DC
- $57,736 to $75,059 USD / year
If selected for this position, you will join a well-respected team providing legal support to attorney's in the Civil Division at the United States Attorney's Office for the District of…
Added 8 mins ago
VH
Registered Nurse-State Veterans Home Coordinator
Veterans Health Administration
Shreveport, LA
- $64,520 to $129,738 USD / year
…VA Medical Center (OBVAMC) and State Veterans Homes (SVH) to support the delivery of safe, high-quality Veteran-centered care. Provides expert nursing guidance, oversight, and coordination…
Added 10 mins ago
Construction Material Testing Technician
UES
Houston, TX
This position requires extensive travel, approximately up to 70% of the time, in support of business objectives and client engagements. Travel may be both scheduled and on short notice,…
Added 10 mins ago
Construction Material Testing Technician
UES
Houston, TX
This position requires extensive travel, approximately up to 70% of the time, in support of business objectives and client engagements. Travel may be both scheduled and on short notice,…
Added 10 mins ago
VH
Registered Nurse - Admission-Discharge / Care Coordinator
Veterans Health Administration
Baltimore, MD
- $78,368 to $153,501 USD / year
Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies.
Added 10 mins ago
VH
Registered Nurse (Quality Manager - Greenville)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
Provides clinical support to Ambulatory Care Service at Greenville HCC as needed.
Added 10 mins ago
VH
Assistant Chief Registered Nurse
Veterans Health Administration
Garner, NC
- $105,596 to $181,488 USD / year
Added 10 mins ago
VH
Registered Nurse (Patient Aligned Care Team)
Veterans Health Administration
Seattle, WA
- $87,285 to $161,201 USD / year

Align HCM

SmartCare Advisor

Remote, United States

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Job details

Experience: 3+ years of hands-on experience with UKG Pro (Payroll & People)
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support, bridging technical configuration with real business outcomes.

You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes. This role may also be assigned as a dedicated, embedded HRIS resource under a managed services engagement, providing day-to-day UKG support for a client’s HR team.

This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.

Primary Duties & Key Responsibilities

Client Partnership & Advisory

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization

System Optimization & Configuration

Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities

Issue Resolution & Support

Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks

Delivery & Execution

Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients

Collaboration & Internal Contribution

Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team training and lead at least one session annually
Support a collaborative, high-performance team environment

HRIS Managed Services (Dedicated Client Support)

Serve as a dedicated, full-time HRIS resource for assigned clients, performing HRIS functions for UKG products including system maintenance, management, and support
Follow the client's holiday schedule and provide occasional after-hours support as needed
Provide email-based support to the client's HR team and end users during business hours
Coordinate with the Align HCM SmartCare team to ensure services complement existing SmartCare Maintain Services

Day-to-Day Operations & System Support

Complete day-to-day configuration updates (e.g., pay codes, job titles)
Troubleshoot and resolve complex payroll issues
Provide support across the UKG Pro suite, including Payroll, ancillary products, WFM, and Benefits
Manage UKG cases, including submission, tracking, and escalation through resolution
Provide integration support
Serve as Super User and Default Approver, triaging approvals as needed

Reporting, Optimization & Compliance

Develop and deliver general reporting (e.g., BI, Pro WFM)
Identify and implement workflow improvements
Conduct quarterly system optimization reviews with the client
Manage UKG releases, including sandbox testing and feature adoption
Monitor compliance and flag regulatory or process risks
Provide year-end support and preparation

Documentation & Knowledge Transfer

Develop client documentation, including SOPs and user guidelines
Provide knowledge transfer to client HR staff and end users

Required Qualifications

3+ years of hands-on experience with UKG Pro (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Strong knowledge of:
HR and payroll processes
System testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)

Preferred Qualifications (Nice-to-Have)

Experience with:
Core Benefits, Benefits Administration or Benefits Hub
Reporting and analytics within UKG Pro
UKG Pro Payroll & People Certification
System integrations
Exposure to US or Canadian payroll environments (either is fine, both not required)

Ideal Candidate Profile

You’re not just clicking around UKG, you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time.

Why Align HCM?

• Impact: Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.

• Growth: Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.

• Flexibility: Remote-first work environment with the tools and support you need to succeed from anywhere.

• Collaboration: Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.

• Variety: Work with different clients, industries, and business challenges - no two engagements are exactly alike.

Benefits & Perks

Align HCM is committed to supporting the well-being and professional growth of our remote team. We offer:

• Competitive Compensation

• Health and Wellness Benefits

• Paid Time Off and Vacation Benefits

• Professional Development and Ongoing Training

• Career Growth Opportunities

• Remote Work Flexibility

• Supportive and Collaborative Work Environment

Schedule

This position follows US Eastern Time (ET) business hours, Monday through Friday.

Location

Remote – Open to qualified candidates based in the United States, Canada, and the Philippines.

Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

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