Customer Administrator

Are you an energetic and positive self-starter? We are seeking a detail-oriented Customer Administrator to support the operations of a fast-paced sales office. In this role, you will manage customer interactions throughout the entire order process - from specification and pricing to invoicing. You will also collaborate closely with the sales team to develop and maintain strong customer relationships. Responsibilities include:

• Ensure accuracy in determining contracts, pricing quotes and processing orders.
• Handle order acknowledgments, vendor purchase orders payment reconciliation, and client invoicing.
• Manage compliance with local and national contracts, from quotations to customer invoicing.
• Maintain accurate and organized records for all order and project files.
• Proactively address and resolve issues that arise to ensure a high level of customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience, preferred.
• At least 2 years of experience in customer service or direct customer-facing roles.
• Strong understanding of accounting principles and processes.
• Proficient in working with integrated computer systems, especially within the Microsoft Windows environment.
• Ability to quickly learn and adapt to new software technologies.
• Excellent verbal and written communication skills.
• Ability to remain dependable and demonstrate excellent time management skills.
• Strong interpersonal skills, including negotiation, listening, empathy, conflict resolution and clarification.
• Ability to manage multiple priorities effectively and meet deadlines.