Visitor Center Manager

Overview

Are you passionate about sharing knowledge and creating memorable experiences? We are seeking an energetic and dynamic Visitor/Tour Manager to lead engaging tours and manage visitor interactions at the CDC Museum in Atlanta, GA. This role offers an exciting opportunity to inspire diverse audiences, showcase our exhibits or facilities, and ensure every visitor leaves with a sense of wonder and understanding. As a visitor/ tour manager for Alexton, Incorporated, you will coordinate tour schedules, deliver compelling presentations, and foster a welcoming environment for all guests. If you thrive in lively settings, excel at public speaking, and enjoy guiding others, this position is perfect for you! Duties

• Lead informative and captivating guided tours for groups of varying sizes, ensuring an engaging experience for all visitors
• Manage tour schedules, coordinate bookings, and handle visitor inquiries efficiently to maximize visitor satisfaction
• Deliver clear, enthusiastic public presentations about exhibits, history, or site features using excellent communication skills
• Assist visitors with questions, provide directions, and ensure their safety throughout their visit
• Train and supervise volunteer guides or assistant staff to maintain high-quality tour delivery
• Maintain cleanliness and organization of tour areas, exhibit spaces, and visitor facilities
• Collect feedback from visitors to continuously improve tour content and overall experience

Qualifications

• Multilingual or bilingual abilities are highly desirable to connect with diverse audiences
• Proven leadership skills with experience in guiding groups or managing team members
• Strong public speaking and presentation skills to captivate audiences of all ages
• Excellent customer service orientation with the ability to handle inquiries professionally and courteously
• Effective time management skills to coordinate multiple tours and activities seamlessly
• Outstanding communication skills to clearly convey information and foster engagement
• Experience in teaching or educational roles is a plus, demonstrating the ability to simplify complex topics for varied audiences

Education & Experience:

• B.A. in relevant field e.g. Communications, Journalism, Public Relations, Marketing, Education, History, Communication, Museum Studies, General Education.
• 5+ years of experience as tour guide or related profession.