Jobs in the United States

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Added just now
ACO Program Coordinator
Lexington Medical Center
West Columbia, SC
The ACO Program Coordinator supports the operational and administrative activities of the Accountable Care Organization (ACO) to improve patient outcomes, enhance care coordination, reduce…
Added 1 min ago
EC
Clinical Registered Nurse (Retina) - No Weekends, Call, or Holidays, Full-Time
Eye Care Partners Career Opportunities
Blue Ash, OH
- Full-time
Current Basic Life Support (BLS/BCLS) certification required; Advanced Cardiac Life Support (ACLS) preferred
Added 1 min ago
Senior GNC Engineer
Varda Space Industries
El Segundo, CA
Our team is uniquely suited to accomplishing this goal, with leadership and staff comprised of veterans from SpaceX, Blue Origin, major pharmaceutical companies and Silicon Valley. Varda…
Added 1 min ago
Public Safety Telecommunicator I
Kentucky Personnel Cabinet
Columbia, KY
May be required to work rotating shifts
Added 1 min ago
Food Service Associate - Room Services, Per Diem
MaineGeneral Health
Augusta, ME
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Added 1 min ago
SC
Transition in Practice Manager - Cancer Care Unit (Evenings)
Seattle Children's Hospital
Seattle, WA
- $133,247 to $199,871 USD / year
This is an evening shift role starting at 1:00 PM or 2:00 PM · Current Washington State RN license required upon hire
Added 2 mins ago
C
Laborer - Operator
CRH
El Dorado Springs, MO
- $21 USD / hour
Must have specific vision abilities, including close, distance, color, peripheral, and depth perception, to operate equipment safely
Added 2 mins ago
3rd Shift Production Manager - AT Unit Integration
BAE Systems
Fort Wayne, IN
A Day in the life of a Production Manager in the Unit Integration team consists of executing day-to-day operations by leading our hourly workforce and being available to be the first level…
Added 2 mins ago
SI
Sr. Manager, Hyperscaler Partner Sales
Salesforce, Inc.
Remote, United States
- $168,560 to $248,010 USD / year
Represent the Strategic Tech Partnerships co-sell forecast on senior leadership calls
Added 2 mins ago
Program Manager
BAE Systems
Norfolk, VA
Must have experience in the US Navy Ship Repair industry leading a project from a Program and/or Project Manager type role
Added 2 mins ago
VP
Summer Intern 2027, Comparative Medicine
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $23 to $32 USD / hour
Flex Eligibility Status:  On-Site: work five days per week on-site with ad hoc flexibility
Added 2 mins ago
AA
Elementary Site Coordinator - Downtown L.A.
arc After School and Experiential Education
Los Angeles, CA
- $25 to $26 USD / hour
…and personal growth in a fun and engaging way. With strong leadership and organizational skills, the Site Coordinator ensures that every student feels safe, inspired, and empowered to…
Added 2 mins ago
Associate Director of Donor Relations
Quinnipiac University
Hamden, CT
Lead the implementation and ongoing management of the Individualized Stewardship Plan (ISP) program, ensuring consistent, strategic, and donor-centric engagement.
Added 2 mins ago
Project Manager II
MonoSol Brand
Portage, IN
…before they surface, and present clear, insightful reporting to…
Added 2 mins ago
BES Professional Services Lead
HDR
Bellevue, WA
…Services (BES) Business Group in Washington. This is a key leadership role that functions in partnership with some of the best and brightest professionals in the industry. In this position,…
Added 3 mins ago
Pharmacy Tech III
Tenet Healthcare Corporation
Glendale, AZ
Must have basic computer skills
Added 3 mins ago
LH
Manager of Behavioral Health Services
Legacy Health
PORTLAND, OR
- $59.95 to $90.51 USD / hour
…behavioral health services across our Primary Care clinics. This leadership position offers the opportunity to drive program strategy, growth, business development, and quality improvement…
Added 3 mins ago
Center Therapy Director
MBI Management Services Inc.
Tucson, AZ
Will participate in the operations of an out-patient physical therapy clinic including patient care, functional abilities testing (“lifts”), administration, confidential medical record…
Added 3 mins ago
UH
Administrative Assistant - Community and Population Health
University Hospital, Newark NJ
Newark, NJ
- $29.09 to $30.48 USD / hour
…administrative support to the Community and Population Health leadership team and all department key initiatives and programs. . Under the direction of the leadership team, assists in the…
Added 3 mins ago
Site Manager
Gravis Robotics
Taylor, TX
We're building out our US field operations and are looking for a Site Manager to run the Gravis system on customer job sites. You'll lead our operators and technicians on site, keep…
Added 4 mins ago
Associate Brand Director, BHG Collection at Walmart
Meredith Operations Corporation
Remote, United States
Proactively identify opportunities to advance Walmart category goals and the BHG business, elevating significant opportunities, risks and decisions to Business Management leadership.
Added 4 mins ago
Intelligence Program Manager
LLNL
Livermore, CA
Coordinate and oversee a multi-disciplinary leadership team of Senior Program Leaders/Managers to ensure projects are effectively and efficiently executed while managing technical, cost,…
Added 4 mins ago
Maintenance Mechanic – Cleanroom Laundry
Vestis
Scranton, PA
…ensuring equipment reliability, regulatory compliance, and safe operations. The ideal candidate has strong mechanical and electrical aptitude, experience in regulated or controlled…
Added 4 mins ago
Senior Manager - Facilities Engineering and Maintenance
UPMC - Pittsburgh Medical Center
Jamestown, NY
…includes, but not limited to, hospital-wide preventive maintenance program, all powerhouse operations, all grounds maintenance, the repair of all facilities, as well as the management of…
Added 4 mins ago
Associate Director of Program Operations
Care For the Homeless
New York City, NY
Job Title: Associate Director of Program Operations

AlertMedia

Customer Operations Analyst

Austin, TX, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler - and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

The Customer Operations Analyst oversees the day-to-day operation of all customer-facing tools and processes, which are critical to the customer success, support, and services functions. This role coordinates with key stakeholders to define process requirements and customize all customer-related tools - such as Salesforce, Zendesk, and Gainsight - to achieve business goals and enable users to get the most out of the technology. Using your problem-solving skills, technical aptitude, and cross-functional relationships, this role acts as the lead resource for managing requests, troubleshooting, and driving advancement and adoption of critical tools. As we build toward an AI-first Customer Operations team, this role partners closely with our AI & Automation Analyst to keep the data behind every report, workflow, and automation clean, well-defined, and trustworthy, and uses AI tools to work faster without sacrificing accuracy.

Who you are:

You are data-savvy, excited to dig into data, and always looking for ways to improve our current processes. You are a go-getter, analytical, resourceful, and a natural problem solver. You can establish rapport and gain situational awareness quickly within our cross-functional teams. You are precise and exceptionally detail-oriented: you check your own work before anyone else has to, and you'd rather catch the edge case than explain it later. You learn new systems fast, you're curious about how AI and automation can take repetitive work off the team's plate, and you thrive in the fast-paced nature of a company in a rapid growth phase. Previous Sales/Customer Success/Account Management and/or Operations experience with an affinity for technology, data, and process would be beneficial.

What you get to do every day:

Ensure a high level of data integrity throughout Customer Operations systems, the foundation for reliable reporting, automation, and AI, through routine audits, reconciliations, and QA checks
Empower the customer success organization by developing reports and dashboards in Gainsight, and Salesforce
Work with enablement to train employees on new processes, features, and system functionality
Work cross functionally with Customer Marketing and Marketing Operations on customer email campaigns and reporting
Maintain cross-platform functionality, troubleshoot, and respond to issues in a timely manner through email, Slack, and internal ticketing system
Analyze retention and product usage data to provide actionable insights that are accurate, reproducible, and clearly explained
Use AI tools (e.g., LLMs and the AI features in Gainsight and Zendesk) to speed up analysis, documentation, and troubleshooting, and validate every output before it reaches a stakeholder
Partner with the AI & Automation Analyst to spot repetitive manual work and automate it with tools like Zapier, Clay, Gainsight Rules Engine, and Salesforce Flows, then monitor those automations so they keep running cleanly
Become an expert in our current internal systems (Gainsight, Zendesk, Salesforce, Marketo, Gong, Outreach, Clay, Zapier) while taking responsibility for recurring tasks
Develop new and maintain existing functionality in Gainsight, including configuring C360, timeline, playbooks, success plans, reports, dashboards, CTAs
Maintain and update documentation while making suggestions for improvements to standardize and simplify Customer Success processes

What you bring to the role:

Bachelor’s degree or equivalent work experience
Gainsight and/or Salesforce power user or administrative experience
Exceptional attention to detail and a precision-first approach to QA: you validate data and test changes before they go live
Strong analytical skills and advanced proficiency in Microsoft Excel (XLOOKUP, pivot tables, data cleanup); SQL or SOQL experience a plus.
Technically savvy and preferably have experience with cross-channel systems including understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) preferred
Roll-up-your-sleeves approach with a willingness to research solutions and trouble shoot complex issues
Thrive in a fast-paced environment and able to adapt quickly to change
A fast learner who picks up new tools and technologies quickly, including hands-on use of AI tools (ChatGPT, Claude, Copilot, or similar) at work, with the judgment to know when their output needs a second look
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Strong business acumen to ensure we are asking the right questions from the requestor in order to deliver reporting or analysis that adds value
Ensure stakeholder satisfaction by developing strong relationships with customer success, expand sales, and leadership
Based in Austin, TX and desire to join us in our beautiful downtown Austin headquarters to collaborate ~4 times a week

What sets you apart:

Gainsight and/or Salesforce admin experience
Experience with workflow automation or data tools (Zapier, Clay, Data Loader, or Salesforce Inspector)
Familiarity with SQL, SOQL, or a scripting language
Experience preparing clean, well-structured data for AI or automation use cases

Why you’ll love working at AlertMedia:

Competitive base salary + Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team

Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf.

Why this role matters:

Our customers rely on us to help them keep their people safe and their business running. When we get it right, a response that used to take a dozen manual steps and several anxious people happens quickly and correctly - and a team gets to focus on the situation instead of the software.

We are looking for someone who wants to build on that and make it possible for many more teams to respond well under pressure. If that is the mission you want to spend your time on, we would like to talk with you.

About AlertMedia:

We are the leading risk intelligence and response platform - trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Salesforce
Zendesk
Problem solving
Troubleshooting
Sales
Reporting
Account reconciliation
Train employees
Troubleshoot
Marketo
CTAS
Documentation
Attention to detail
Analytical skills
Microsoft Excel
SQL
Research
Time management
Organizational skills
Leadership
Workflow

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Work requirements

Jobs in the United States