Jobs in the United States

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Enterprise Architect –Architectural Governance
WTW
Philadelphia, PA · Short Hills, NJ · Atlanta, GA · Chicago, IL · NY · Nashville, TN · Arlington, VA · Dallas, TX · Houston, TX · Boston, MA · Los Angeles, CA · San Francisco, CA · Seattle, WA
- $150,000 to $225,000 USD / year
…inventory, and their supporting frameworks. ServiceNow is the core platform for this work, and the Architect works with the teams that operate it for day-to-day data management. CMDB design…
Added 1 min ago
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Corporate Controller
BKF
Remote, United States
- $155,000 to $245,000 USD / year
…FAR requirements, and Deltek Vantagepoint or a comparable ERP platform, is strongly…
Added 1 min ago
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Corporate Controller
BKF
Remote, United States
- $155,000 to $245,000 USD / year
…FAR requirements, and Deltek Vantagepoint or a comparable ERP platform, is strongly…
Added 1 min ago
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Corporate Controller
BKF
Remote, United States
- $155,000 to $245,000 USD / year
…FAR requirements, and Deltek Vantagepoint or a comparable ERP platform, is strongly…
Added 1 min ago
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Corporate Controller
BKF
Remote, United States
- $155,000 to $245,000 USD / year
…FAR requirements, and Deltek Vantagepoint or a comparable ERP platform, is strongly…
Added 1 min ago
Tech Lead Manager, Human Agent Tooling
Chime Financial, Inc
San Francisco, CA
…member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster,…
Added 2 mins ago
AID&E - Hands-on Solution and Graph/Ontology Architect - Senior Manager -TMT Sector- Open Location
EY
Minneapolis, MN · Rogers, AR · New Orleans, LA · Kansas City, MO · Buffalo, NY · Louisville, KY · Tulsa, OK · Richmond, VA · Jacksonville, FL · Cleveland, OH · Baltimore, MD · Chantilly, VA · New York, NY · Seattle, WA · Atlanta, GA · Milwaukee, WI · Oklahoma City, OK · Denver, CO · Portland, OR · Austin, TX · Grand Rapids, MI · Dallas, TX · Secaucus, NJ · Raleigh, NC · Chattanooga, TN · Phoenix, AZ · Toledo, OH · Akron, OH · Iselin, NJ · Nashville, TN · Memphis, TN · Orlando, FL · Palo Alto, CA · Arlington, VA · Huntsville, AL · Boston, MA · Stamford, CT · Albany, NY · McLean, VA · Charlotte, NC · Jericho, NY · San Francisco, CA · San Diego, CA · Southfield, MI · Fort Worth, TX · Providence, RI · New Brunswick, NJ · Birmingham, AL · Washington, DC · Rochester, NY · Indianapolis, IN · Houston, TX · Charleston, WV · Hartford, CT · Grandview Heights, OH · Las Vegas, NV · Los Angeles, CA · Philadelphia, PA · St. Louis, MO · Tucson, AZ · Greenville, SC · San Mateo, CA · Des Moines, IA · Salt Lake City, UT · San Jose, CA · Alpharetta, GA · Westlake Village, CA · San Antonio, TX · Hoboken, NJ · Tampa, FL · Miami, FL · Wichita, KS · Sacramento, CA · Boca Raton, FL · Irvine, CA · Cincinnati, OH · Tallahassee, FL · Baton Rouge, LA · Pittsburgh, PA · Detroit, MI · Chicago, IL
To qualify for the role, you must have:
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Senior Project Engineer - Military Housing
Ameresco Inc
Remote, United States
Coordinate visits to military housing project sites to investigate and gather energy performance data for existing mechanical, electrical, HVAC, geothermal, plumbing, and control systems.
Added 4 mins ago
Marketing Data Science Analytics Lead
eBay Inc.
United States
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 4 mins ago
Customer Care Specialist
Veracyte
San Diego, CA
…race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI…
Added 4 mins ago
Senior Tax Accountant
Current
Remote, United States
…the United States, bringing them together through a shared platform that supports their growth while preserving the local identities and client relationships that make each firm unique. Our…
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Financial Analyst, ALM / Asset Liability Management
BEAL NEVADA SERVICE CORPORATION
Plano, TX
…(IRR) measurement program using the Empyrean ALM. This includes data integration and reconciliation, assumption development and maintenance, simulation execution, results analysis, and…
Added 4 mins ago
Solution Architect
Perficient
SOMERVILLE, MA
…Enterprise Technology domains: digital web/mobile, care navigation, data analytics, chatbot/conversational AI, CRM, and Care…
Added 5 mins ago
Client Insights Manager
Circana
Remote, United States
Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform…
Added 6 mins ago
Corporate Controller
BKF
Costa Mesa, CA · Oakland, CA · San Diego, CA · Portland, OR
…FAR requirements, and Deltek Vantagepoint or a comparable ERP platform, is strongly…
Added 7 mins ago
AP
Software Engineer (DevOps)
Ardent Principles, Inc.
Reston, VA
- $130,000 to $260,000 USD / year
You must have the following required skills, certifications and demonstrated experience in and/or with:
Added 7 mins ago
VP
Summer Intern 2027, Material Science
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $23 to $32 USD / hour
Flex Eligibility Status:  On-Site: work five days per week on-site with ad hoc flexibility
Added 7 mins ago
Staff Software Engineer
ServiceNow
Santa ClaraCALIFORNIA, CA
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 7 mins ago
Senior Software Engineer - AI Developer Products
ServiceNow
San Diego, CA
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 7 mins ago
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Application Systems Engineer
AG Consulting Partners, Inc.
Remote, United States
- $80,000 to $95,000 USD / year
…maintenance, and continuous improvement of a mission-critical FAST platform hosted in an on-premises environment. This role supports the application and its underlying Windows-based…
Added 7 mins ago
Registered Nurse Charge (RN) - OR
Tenet Healthcare Corporation
Goodyear, AZ
Must have basic computer skills
Added 8 mins ago
Digital Implementation Specialist II
GreenSlate
Remote, United States
…accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital…
Added 9 mins ago
Senior Product Manager - AI Workflows (Investment Banking)
AlphaSense
NY
AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business…
Added 9 mins ago
Senior HR Consultant
isolved
United States
Be detail-oriented, accurate, organized, and proficient in working with payroll/benefit data, benefit plan information, professional communications, and other detailed information.
Added 10 mins ago
Advanced Practice Clinician (NP-MNA/PA) - Evening Virtual Video| Atrius Health
UnitedHealth Group
Auburndale, MA
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional…

AlertMedia

Customer Operations Analyst

Austin, TX, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler - and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

The Customer Operations Analyst oversees the day-to-day operation of all customer-facing tools and processes, which are critical to the customer success, support, and services functions. This role coordinates with key stakeholders to define process requirements and customize all customer-related tools - such as Salesforce, Zendesk, and Gainsight - to achieve business goals and enable users to get the most out of the technology. Using your problem-solving skills, technical aptitude, and cross-functional relationships, this role acts as the lead resource for managing requests, troubleshooting, and driving advancement and adoption of critical tools. As we build toward an AI-first Customer Operations team, this role partners closely with our AI & Automation Analyst to keep the data behind every report, workflow, and automation clean, well-defined, and trustworthy, and uses AI tools to work faster without sacrificing accuracy.

Who you are:

You are data-savvy, excited to dig into data, and always looking for ways to improve our current processes. You are a go-getter, analytical, resourceful, and a natural problem solver. You can establish rapport and gain situational awareness quickly within our cross-functional teams. You are precise and exceptionally detail-oriented: you check your own work before anyone else has to, and you'd rather catch the edge case than explain it later. You learn new systems fast, you're curious about how AI and automation can take repetitive work off the team's plate, and you thrive in the fast-paced nature of a company in a rapid growth phase. Previous Sales/Customer Success/Account Management and/or Operations experience with an affinity for technology, data, and process would be beneficial.

What you get to do every day:

Ensure a high level of data integrity throughout Customer Operations systems, the foundation for reliable reporting, automation, and AI, through routine audits, reconciliations, and QA checks
Empower the customer success organization by developing reports and dashboards in Gainsight, and Salesforce
Work with enablement to train employees on new processes, features, and system functionality
Work cross functionally with Customer Marketing and Marketing Operations on customer email campaigns and reporting
Maintain cross-platform functionality, troubleshoot, and respond to issues in a timely manner through email, Slack, and internal ticketing system
Analyze retention and product usage data to provide actionable insights that are accurate, reproducible, and clearly explained
Use AI tools (e.g., LLMs and the AI features in Gainsight and Zendesk) to speed up analysis, documentation, and troubleshooting, and validate every output before it reaches a stakeholder
Partner with the AI & Automation Analyst to spot repetitive manual work and automate it with tools like Zapier, Clay, Gainsight Rules Engine, and Salesforce Flows, then monitor those automations so they keep running cleanly
Become an expert in our current internal systems (Gainsight, Zendesk, Salesforce, Marketo, Gong, Outreach, Clay, Zapier) while taking responsibility for recurring tasks
Develop new and maintain existing functionality in Gainsight, including configuring C360, timeline, playbooks, success plans, reports, dashboards, CTAs
Maintain and update documentation while making suggestions for improvements to standardize and simplify Customer Success processes

What you bring to the role:

Bachelor’s degree or equivalent work experience
Gainsight and/or Salesforce power user or administrative experience
Exceptional attention to detail and a precision-first approach to QA: you validate data and test changes before they go live
Strong analytical skills and advanced proficiency in Microsoft Excel (XLOOKUP, pivot tables, data cleanup); SQL or SOQL experience a plus.
Technically savvy and preferably have experience with cross-channel systems including understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) preferred
Roll-up-your-sleeves approach with a willingness to research solutions and trouble shoot complex issues
Thrive in a fast-paced environment and able to adapt quickly to change
A fast learner who picks up new tools and technologies quickly, including hands-on use of AI tools (ChatGPT, Claude, Copilot, or similar) at work, with the judgment to know when their output needs a second look
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Strong business acumen to ensure we are asking the right questions from the requestor in order to deliver reporting or analysis that adds value
Ensure stakeholder satisfaction by developing strong relationships with customer success, expand sales, and leadership
Based in Austin, TX and desire to join us in our beautiful downtown Austin headquarters to collaborate ~4 times a week

What sets you apart:

Gainsight and/or Salesforce admin experience
Experience with workflow automation or data tools (Zapier, Clay, Data Loader, or Salesforce Inspector)
Familiarity with SQL, SOQL, or a scripting language
Experience preparing clean, well-structured data for AI or automation use cases

Why you’ll love working at AlertMedia:

Competitive base salary + Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team

Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf.

Why this role matters:

Our customers rely on us to help them keep their people safe and their business running. When we get it right, a response that used to take a dozen manual steps and several anxious people happens quickly and correctly - and a team gets to focus on the situation instead of the software.

We are looking for someone who wants to build on that and make it possible for many more teams to respond well under pressure. If that is the mission you want to spend your time on, we would like to talk with you.

About AlertMedia:

We are the leading risk intelligence and response platform - trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Salesforce
Zendesk
Problem solving
Troubleshooting
Sales
Reporting
Account reconciliation
Train employees
Troubleshoot
Marketo
CTAS
Documentation
Attention to detail
Analytical skills
Microsoft Excel
SQL
Research
Time management
Organizational skills
Leadership
Workflow

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Work requirements

Jobs in the United States