Accounts Receivable Manager

Accounts Receivable Manager

Schedule: M-F 9am-6pm CT

Department: Finance

Location: Tulsa, OK - 100% in office

Pay Rate: $65K/year + incentive

SUMMARY

The Accounts Receivable Manager is responsible for leading the accounts receivable department and ensuring he timely and accurate collection of outstanding customer balances. This role oversees a team of approximately 15 collections agents and plays a key part in driving performance, coaching staff, and implementing strategies that improve collection rates while maintaining positive customer relationships and cross-functional collaboration.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Lead, motivate and manage a team of agents to achieve monthly collection targets.
• Distribute and monitor the flow of collection actions, ensuring timely and appropriate follow-up.
• Track daily performance metrics including call volume, hours worked, actions completed, and total dollars collected.
• Handle escalated customer calls and resolve complex account issues with professionalism and empathy.
• Collaborate with Customer Care, OCEO, and Accounting departments to resolve account discrepancies and streamline processes.
• Identify opportunities for operational improvement and implement best practices to enhance team performance and customer experience.

Qualifications

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent experience)
• 3-5 years of experience in accounts receivable, credit and collections, or financial operations
• 2+ years of supervisory or management experience in a high-volume AR or call center environment
• Proficiency in AR software and ERP systems
• Strong Excel skills, including pivot tables and data analysis
• Familiarity with performance dashboards and CRM tools

•Proven ability to lead and motivate teams toward measurable goals

• Excellent interpersonal and conflict-resolution skills
• Strong written and verbal communication, especially in escalated or cross-functional scenarios
• Ability to interpret financial data and identify trends or areas for improvement
• Skilled in balancing assertive collections with customer relationship management
• Detailed-oriented with a proactive approach to problem solving and process optimization