Manager, Employer Implementations

SUMMARY:

Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.

The Manager, Employer Solutions is responsible for planning, executing, and evaluating needs of the outsourcing operation specific to individual customer programs. Building and managing teams and ensuring process and quality control are central to this position.

MAJOR RESPONSIBILITIES:

• Manage the daily to day operations of the Employer implementation team including volume forecasting, resource planning, program oversight, quality control and employee training, retention and growth
• Oversee management of WealthCare Support Services Employer Implementation (Health Plans, FIs and TPAs) and other assigned projects from initiation to completion
• Identifying gaps in exsiting processes and working with leadership to build out processes, make recommendations and execute process improvement. Create actionable improvement plans through effective data analysis
• Responsible for oversight of employer implementations including both technical and operational components
• Coordinate hand off from Employer Implementation and Renewals to Employer Services throughout the year
• Establish a culture of continuous improvement and implement lean tools to drive results focused on quality, efficiency and satisfaction
• Work with other leaders, stakeholders and clients to complete project charters outlining scope, goals, deliverables, required resources.
• Clearly communicate expectations to team members and stakeholders.
• Lead, coach and motivate direct reports on a proactive basis
• Develop tools, processes and best practices for specific areas of oversight
• Responsible for creating and maintaining customer and client facing materials
• Performs other related duties as assigned by management

EDUCATION/EXPERIENCE:

• College degree or its equivalent
• Experience administrating tax advantage plans/accounts desired
• Experience using the Wealthcare Administration System or a similar system to manage tax-advantaged accounts
• 5+ years leading teams, driving continuous improvement and demonstrated record of success
• Experience working in a team-oriented, collaborative environment
• 5+ years in client or account management roles.
• Project Management experience, PMP certification preferred.

SKILLS/KNOWLEDGE:

• Knowledge of rules and regulations governing the administration of tax-advantaged benefit plans; (FSA [health and dependent care], HRA, HSA, Parking/Transit) and HIPAA and

HIPAA HITECH

• Passionate about quality and continuous improvement, with an emphasis on creating effective solutions
• Strong knowledge of MS Project, PowerPoint and Excel; must be comfortable writing formulas and creating charts/graphs
• Experience with Lean, Six sigma and workflow or case management systems; Salesforce is strongly preferred
• Excellent leadership skills; ability to inspire others to achieve world-class results
• Superior verbal and written communication, problem solving, and analytic skills
• Strong attention to detail
• Rapidly adapt and respond to changes in environment and priorities
• Exhibits a high energy, positive and motivational approach
• Knowledge of WealthCare Administration System is a plus