Program Coordinator, ACCESS (remote)

The Program Coordinator is responsible for supporting day-to-day program operations to ensure smooth functioning and to optimize program outcomes. Primary Duties

Program Support

• Track program milestones, timelines, and deliverables ensuring alignment with organizational and program goals

• Coordinate daily program activities ensuring goals and deadlines are met

• Serve as the point of contact for key stakeholders regarding program information and reporting needs

• Maintain accurate records of program activities, and outcomes

• Maintain and provide consistent performance of KPIs and other performance metrics to enable measurement of programs and project outcomes

• Manage patient intake and eligibility processing in Vela, create and maintain patient records in athenaOne.

• Coordinate patient portal enrollment, distribute and share care plans, support claims creation and claims-hold resolution, triage incoming Athena messages, and perform daily monitoring and escalation for critical blood pressure and lab values.

• Create and configure new patient registrations in athenaOne, ensuring accurate entry of demographics, provider details, and privacy documentation directly from referral forms.

Monitoring & Evaluation

• Track progress against program objectives and milestones

• Assist in gathering and analyzing data to support program evaluation; Identify areas for improvement and suggest strategies for optimization

• Help standardize metrics, definitions, and reporting processes across teams

Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Business, Public Administration, Data Analytics or related field

• 2+ yrs. experience in an administrative role

• Strong organizational skills with a focus on detail

• Strong verbal and written communication skills

• Strong Excel & Google Sheets skills; Familiarity with BI/reporting tools (Tableau, Snowflake, Power BI)

• Ability to gather and interpret data necessary for ROI modeling and capacity planning

• Knowledge of performance metrics and ROI tracking

Preferred Qualifications

• Experience in healthcare

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Who We Are:

Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.