Specialist, Desktop Support

Job Title Specialist, Desktop Support Essential Job Functions

• Troubleshoots issues concerning all desktop work order requests to ensure the attainment of established unit goals
• Develops and maintains desktop operations, priorities and equipment to maximize operational effectiveness
• Maintains inventory control records and directs acquisition and distribution of computer supplies to ensure availability of required materials
• Recommends improved service routines and production techniques
• Operates and controls computer equipment and auxiliary devices
• Evaluates security requirements, rules and procedures, recommending security improvements as needed
• Confers and coordinates with operations sections institution-wide, individual users and vendors
• Schedules mandatory maintenance of equipment to ensure equipment is in good working order and to minimize downtime
• Other related duties, as assigned

Qualifications

Minimum Education Bachelor’s degree in Computer Science or related field

Minimum Experience Four (4) years’ operating experience in multi-processing, multi-programming and multi-systems computer operations

Licenses/Certifications A+ Certification

Knowledge Skills and Abilities Knowledge of desktop operations practices, procedures and techniques Knowledge of multi-programing computer operating techniques Knowledge of job control language and utilities Knowledge of MAC computers Knowledge of computer peripheral equipment operations Good communication skills, verbal, written and interpersonal Ability to communicate technical information effectively to technical and non-technical individuals Ability to operate a multi-programming digital electronic computer Ability to train a small technical staff Ability to plan, schedule, direct, oversee and evaluate the work of a small technical staff Ability to acquire knowledge of applications run during the assigned shiftEEO Statement

Alcorn State University is expressly committed to providing equal employment opportunities without regard to race, color, national or ethnic origin, ancestry age, religion or religious creed, disability or handicap, sex or gender identity and/or expressions, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law. Further, the University will not tolerate any instances of harassment/sexual harassment. This policy applies to all employees, regardless of position, consultants and applicants for employment. Additionally, it is the responsibility of all personas making employment decisions to adhere to this policy.