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Added 3 mins ago
Rural RN Case Manager
Southeast Alaska Regional Health Consortium
Juneau, AK · JPL
…across the continuum of care. This role utilizes the nursing process to assess, plan, implement, and evaluate care; administer medications and treatments; perform clinical procedures; and…
Added 3 mins ago
Certified Surgical Technician (CST) - Inpatient Surgery (OR) - St. Vincent Medical Center
Bon Secours Mercy Health Inc
Toledo, OH
…called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good…
Added 3 mins ago
DB
Part Time Bridal Sales
David's Bridal
Richmond, VA
- $12 to $17 USD / hour
- Part-time
…behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 3 mins ago
DB
Part Time Bridal Sales
David's Bridal
Scottsdale, AZ
- Part-time
…behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 5 mins ago
CE
Part-Time Manager Ohio Valley Mall
Claires Essentials LLC
St. Clairsville, OH
- $12.5 to $13.5 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 5 mins ago
CE
Part-Time Manager
Claires Essentials LLC
Clarksville, IN
- $9.5 to $10.25 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 5 mins ago
CE
Part-Time Manager -Houston Galleria #6576
Claires Essentials LLC
Houston, TX
- $10 to $13 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 5 mins ago
CE
Sales Associate
Claires Essentials LLC
Pismo Beach, CA
- $16.9 to $17.5 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 6 mins ago
Manager Payroll
CONA Services
Charlotte, NC
The Manager, Payroll leads assigned payroll operations and provides direct leadership for four Payroll Analyst I teammates to ensure accurate, timely, controlled, and compliant payroll…
Added 6 mins ago
Sr Manager Payroll
CONA Services
Charlotte, NC
The Sr. Payroll Manager leads payroll governance, operational readiness, controls oversight, testing strategy, complex escalation management, payroll tax partnership, and process…
Added 6 mins ago
Assistant Manager I
Dollar Tree Stores INC
New Brighton, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager II (no position available)
Dollar Tree Stores INC
North Olmsted, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager II
Dollar Tree Stores INC
Bellevue, NE
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager I
Dollar Tree Stores INC
Baton Rouge, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager I
Dollar Tree Stores INC
Aurora, CO
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 7 mins ago
Plant Manager, Demonstration Plant
Queens Carbon
Stockertown, PA
…facility in Stockertown, Pennsylvania. We are seeking a Plant Manager to lead commissioning, startup, and day-to-day operations of this first-of-a-kind…
Added 7 mins ago
Design & Service Center Manager - Signet Jewelers - Woodfield Road
Sterling Jewelers Inc.
Schaumburg, IL
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager…
Added 7 mins ago
Design & Service Center Manager - Signet Jewelers - Crossings at Fox Run
Sterling Inc
Newington, NH
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager…
Added 8 mins ago
Technical Project Manager - Data Center
Sprout
UNAVAILABLE
The Technical Project Manager owns datacenter hardware projects across the full asset lifecycle - from initial buildout and infrastructure configuration, through steady-state operations…
Added 12 mins ago
Landscaping | Engineering Manager
AccorHotel
Wailea-Makena, HI
As our Landscaping / Engineering Manager, you will lead the stewardship, preservation, and enhancement of the resort's extensive landscape and grounds while providing support to the…
Added 12 mins ago
Distribution Center - Quality Assurance Supervisor
HOME DEPOT U.S.A., INC.
United States
…inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and…
Added 13 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 13 mins ago
Teller
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 13 mins ago
Branch Banker (MLO)
PNC Bank NA
CA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 15 mins ago
Sales & Operations Advisor
DriveTime Car Sales, LLC
7211 McKnight Rd Pittsburgh, PA
The Sales and Operations Advisor focus on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing…

Alchematrix LLC

Manager, Customer Experience - Encompass Third Party

Pittsburgh, PA, United States

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Job details

Education: Bachelor’s degree
Experience: 5–7 years of relevant professional experience, including customer-facing, operational, sourcing, supplier management, or related experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

The Manager, Customer Experience – Encompass Third Party leads a team responsible for CapEx and Prepayment support while also driving the broader customer experience across Third Party products, suppliers, sourcing activities, digital channels, and purchasing processes. This role serves as a key connection point between customers and internal teams, translating customer needs into effective sourcing, supplier, content, process, and technology solutions. The Manager partners closely with Sales, Sourcing, Finance, eCatalog, IT, Marketing, and Suppliers to resolve customer needs, enable new capabilities, and continuously improve the end-to-end Third Party purchasing experience..

Key Responsibilities

Team Leadership & CapEx/Prepayments

Lead the team in managing CapEx and Prepayment requirements while maintaining ownership of the end-to-end Third Party customer experience, from quoting and order placement through order management and invoicing, including ensuring accurate promise dates and proactive communication throughout the customer journey.
Establish priorities, service expectations, and performance measures to ensure timely and consistent execution.
Provide oversight and escalation support for complex CapEx and Prepayment requirements.
Improve visibility, standardize processes, and identify opportunities to reduce delays and customer impact.
Build team capabilities and empower team members through coaching, training, and knowledge sharing.

Customer Experience

Serve as a primary Customer Experience liaison, translating customer requirements, business strategies, opportunities, and pain points into actionable solutions.
Coordinate across customers, commercial teams, Sourcing, suppliers, and internal partners to resolve issues and support customer onboarding and new requirements.
Identify opportunities to simplify processes, reduce customer friction, and improve the overall Third Party purchasing experience.
Support customer experience sourcing initiatives (including on demand Web Requests/WebReq), driving issues through resolution and addressing recurring process gaps.

Sourcing, Supplier & Digital Enablement

Partner with Sourcing and Account Managers on customer requirements, strategic sourcing initiatives, RFPs, cross-reference requests, gap lists, and supplier onboarding.
Coordinate supplier onboarding and enablement needed to support new products, capabilities, and customer programs.
Support Third Party eCatalogs, fishersci.com, product content, platform integrations, and digital enhancements.
Represent customer requirements in the development and implementation of new digital and technology capabilities.
Support international, GTC, GVR, and other Third Party customer requirements as needed.

Operational Excellence & Cross-Functional Leadership

Build strong partnerships across Third Party, Sales, Sourcing, Finance, Operations, Marketing, Digital/eCommerce, IT, Suppliers, and other stakeholders to ensure alignment and execution of critical initiatives.
Establish scalable workflows, documentation, escalation paths, KPIs, and reporting across areas of responsibility.
Prepare and present monthly updates to senior management on team performance, project progress, customer trends, and strategic initiatives.
Use operational data and customer feedback to identify recurring issues and lead continuous improvement and automation initiatives that improve efficiency and customer experience.
Communicate customer-impacting trends, risks, resource needs, and opportunities to Encompass Third Party leadership.

Qualifications

Bachelor’s degree required; MBA preferred or equivalent work experience.
5–7 years of relevant professional experience, including customer-facing, operational, sourcing, supplier management, or related experience.
Demonstrated people leadership, coaching, and team-development capabilities.
Strong customer service orientation with experience supporting strategic customer accounts and complex customer requirements.
Excellent interpersonal and communication skills, including collaboration, active listening, influencing, negotiation, and engagement with stakeholders at all levels.
Strong customer presentation skills with experience developing and delivering customer-facing and leadership presentations.
Strong problem-solving, analytical, project-management, and organizational skills with the ability to manage multiple high-priority initiatives.
Ability to translate customer needs into operational, sourcing, process, and technical requirements and drive cross-functional solutions.
Experience with sourcing, procurement, supplier management, order management, and/or related business processes; Capital Equipment and Prepayment experience preferred.
Understanding of eCommerce, eCatalogs, product content, and/or purchasing platforms.
Ability to train others on systems, processes, and best practices.
Working knowledge of Word, Excel, PowerPoint, Mainframe, Cognos, and PowerBI.
Demonstrates Thermo Fisher Scientific’s 4i Values: Integrity, Intensity, Innovation, and Involvement.

Measures of Success Success will be demonstrated through strong team performance and development, reliable and efficient CapEx and Prepayment support, improved customer and stakeholder experience, successful sourcing and supplier enablement, effective execution of strategic initiatives, improved digital and content experiences, and measurable improvements in process efficiency and scalability.

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More about this job

Skills

Customer experience
Procurement
Sales
Team leadership
Communication skills
Coaching
Documentation
Reporting
Process improvement
Leadership
Vendor management
Team building
Customer service
Collaboration
Active listening
Negotiation
Presentation skills
Problem solving
Project management
Organizational skills
Business processes
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
IBM Cognos
Microsoft Power BI

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