Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position assists in supervising front-end associates, coordinating daily service activities, resolving customer concerns, and maintaining efficient checkout operations. The Service Supervisor serves as a leader on duty, promoting a positive customer experience while supporting store productivity, compliance, and operational excellence. Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end operations, including checkstands, self-checkout, customer service desk, and courtesy services.
• Ensure adequate staffing levels are maintained to support customer demand.
• Monitor checkout efficiency and address service bottlenecks promptly.
• Support store opening, closing, and cash-handling procedures.
• Maintain a clean, organized, and customer-friendly front-end environment.

Customer Service

• Deliver exceptional customer service and serve as a resource for customer concerns and inquiries.
• Resolve customer complaints professionally and in a timely manner.
• Assist with refunds, exchanges, special orders, and other customer service requests.
• Promote a welcoming shopping experience through positive customer interactions.
• Support customer loyalty and store satisfaction initiatives.

Leadership & Team Development

• Supervise, coach, and support front-end associates during assigned shifts.
• Provide training on customer service standards, policies, and operational procedures.
• Delegate tasks and monitor performance to ensure expectations are met.
• Foster teamwork, accountability, and a positive work environment.
• Assist management with onboarding and development of new associates.

Cash Handling & Compliance

• Ensure proper cash-handling procedures are followed at all times.
• Conduct register audits and assist with cash office processes as assigned.
• Monitor compliance with company policies, loss prevention programs, and operational standards.
• Verify age-restricted sales are handled according to legal and company requirements.
• Maintain accurate records related to front-end operations and transactions.

Operational Support

• Coordinate front-end activities to maximize productivity and service levels.
• Assist store leadership in implementing company programs and operational initiatives.
• Support labor management and scheduling needs as directed.
• Identify process improvement opportunities that enhance efficiency and customer satisfaction.
• Serve as manager on duty when assigned and assist with store-wide operational needs.

Safety & Compliance

• Promote a safe work environment by following and enforcing company safety policies.
• Respond appropriately to emergencies, incidents, and customer service situations.
• Ensure associates follow workplace safety procedures and operational guidelines.
• Maintain compliance with company standards, regulatory requirements, and store policies.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Basic computer, math, and cash-handling skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to bend, reach, and perform repetitive motions throughout the workday.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to move throughout the store to support operational and customer service needs.

Key Success Factors

• Strong customer service and leadership abilities.
• Effective communication and problem-solving skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Commitment to operational excellence and compliance.
• Strong teamwork and associate development skills.
• Focus on creating an exceptional customer experience while supporting store performance goals.

We also provide a variety of benefits including:

• Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).