Assistant Front End Manager
Job Description
Reports To: Front End Manger
Position Type: Hourly
Location: Retail Store
Department: Front End
Date: May 2023
About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment
where the different strengths and perspectives of each associate are both recognized and
valued. Bring your energy and unique perspective to the Intermountain Division and you
will have the opportunity to grow with us professionally and personally. You will be part of a
team that genuinely cares about helping you succeed. You will work alongside talented
colleagues, many of whom build long careers while progressing through multiple roles and
making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market
it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing
plants with over 250,000 employees across 34 states and the District of Columbia. The company
is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons,
Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super
Saver, United Supermarkets, Market Street and Amigos.
PURPOSE:
Provide excellent customer service ensuring that all customers receive fast, friendly, accurate
checkout service by passionately implementing the spirit of customer first, second to none.
Responsible for completing the daily reconciliation funds handling and other recording and
balancing functions. Provide accurate records of store sales and related transactions while
supporting store sales and overall operating plan.
DUTIES AND RESPONSIBILITIES:
Assist with direction and supervision of Front End operations, monitor and direct customer
traffic flow, coverage of checkout lanes, cleanliness and appearance of Front End physical area
(including the area from the end caps through the parking lot). Directs Front End activities
regarding the productivity, ensure compliance of company policies and front end procedures
(i.e., scan accuracy, WIC, restricted sales, dress standards, check acceptance, etc.)
May Complete all phases of the reconciliation process as directed by the Front End Manager
including balancing the safe and registers and entering and balancing all sales and cash
transactions. May Perform bookkeeping duties including: running totals on all tills, preparing
and proofing daily deposit slips, completing all front end forms, balancing Accounts Receivable,
and mailing statements. Print and file sales to sales book. Reports daily and/or weekly sales
information to the Division Office.
May perform miscellaneous administrative duties such as ordering money orders, bus passes,
lottery, gift certificates/cards, postage and change (if applicable). Balancing of money orders,
money transfers, gift certificates and lottery, and maintains control logs. Answers and responds
to incoming calls appropriately.
Handle and assist with accountability for cash flow requirements including: safe transactions,
issues and pickups, tills, approving checks and refunds, and monitoring checker fund handling
procedures. Ensure scanning file problems are corrected in a timely manner.
May review and write off checks and maintain reconciliation ledgers of returned checks, writeoffs and check collection in the check authorization system. Correspond with banks and
customers via phone or mail regarding returned checks.
Ensure scanning file problems are corrected in a timely manner and Front End equipment is
operational. Implement emergency procedures in the event of computer equipment
malfunctions.
May serve as liaison between Payroll administration and store. Review, audit and file employee
timecards or computer reports. Input payroll corrections, set up new associate files, monitor
and input associate information such as rate of pay, transfers, vacation, sick time and other
personal benefits. Maintain all Time & Attendance reports. Prepare weekly payroll worksheets
or computer reports. Coordinate and track leave paperwork, including leave of absences,
reinstatements, termination forms etc.
Informs Store Director and Front End Manager of problems including returned checks, cash
variances, refund and till balance irregularities.
In the absence of the Front End Manager, use the scheduling tools provided to create and
communicate schedules to meet the customers’ needs (Forecaster, Empower, and 13-week
planner, planning grid).
Serve as an overflow cashier as necessary. Perform other necessary and required duties.
PEOPLE RESPONSIBILITIES:
Encourage and maintain awareness in store associates of the importance of service first, second
to none by offering fast, friendly accurate customer service at all times of the day. Interact with
customers to improve their experience in our stores.
SCOPE DATA:
Performs periodic cashier and courtesy clerk performance appraisals and testing to realize true
productivity gains through individual performance feedback. May counsel cashiers and courtesy
clerks as directed by the Front End Manager. Recommends personnel action such as hiring,
termination, layoff and disciplinary action.
Provide guidance and assistance to Customer Service Center clerks.
Assist with the coordination and implementation of Front End programs. Assists with
monitoring usage, and ordering of front end supplies. Ensure Front End compliance with
Company dress standards, sanitation, safety, security and other policies.
In the absence of the Front End Manager attends and participates in all store department head
meetings and department manager activities.
In the absence of the Front End Manager may assist with interviewing and hiring of Cashiers,
Courtesy Clerks, and Scan. Works with Personnel Coordinator to ensure Front-End orientation.
Supervises training of Cashiers, Courtesy Clerks, Scan, and Service Supervisor.
JOB REQUIREMENTS:
Possess a thorough knowledge of Front End work methods and scanning procedures. Know
company policies and procedures, record and verify procedures relating to protection of store
funds. Must be able to effectively operate, and train others in the operation of Front End cash
registers, and/or scanning equipment.
Requires the ability to judge and react to business activity by handling administrative details
such as planning, reporting and meeting operating objectives.
Requires knowledge of one and two-step math calculations (i.e., addition, subtraction, and
percent calculations).
Requires good written and verbal communication skills, leadership skills, and possess the ability
to develop people while demonstrating an understanding of Company Core Values reflected in
personal and professional conduct.
Ability to be friendly, courteous, professional and maintain composure in dealing with
customers and co-workers as well as concentrate and deal with interruptions, work
independently, and take initiative.
Maintain confidentiality concerning associates, store sales, and Company information. Perform
all job duties and responsibilities with honesty and integrity.
Prefer a minimum of six months experience in Front End Supervision
PHYSICAL ENVIRONMENT:
Most work is performed in a temperature-controlled office environment. Incumbent may sit for
long periods of time at a desk or computer terminal. Incumbent may use calculators,
keyboards, telephone, and other office equipment during normal workday. Stooping, bending,
twisting, and reaching may be required in completion of job duties.
ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US:
Albertsons Safeway has always been a people-oriented business, and thoughtful people
practices remain a core element of our company’s philosophy. As friendly, enthusiastic
individuals who enjoy offering customers an exceptional shopping experience, we provide
world-class customer service each and every day.
We provide a variety of benefits including:
- Great pay
- Flexible schedule
- Training
- Opportunities for career development
- Health and welfare benefits for eligible employees
- Leisure time activity discounts
WORK ENVIRONMENT:
Working conditions consist of a temperature-controlled store environment. Occasional exposure
to outdoor environment with varying temperatures
Job duties and responsibilities may vary by location and employees may be assigned duties and
responsibilities in addition to those listed above.
DISCLAIMER: The above statements are intended to describe the general nature and level of
work being performed by employees assigned to this job classification. They are not intended to
be construed as an exhaustive list of all responsibilities and skills required of personnel so
classified.
** The Company is an equal opportunity employer and is committed to compliance with its
obligations under all applicable state and federal laws prohibiting employment discrimination. In
keeping with this commitment, it attempts to reasonably accommodate applicants and
employees in accordance with the requirements of the disability discrimination laws. It also
invites individuals with disabilities to participate in a good faith, interactive process to identify
reasonable accommodations that can be made without imposing an undue hardship.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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