IT Engineer

At Albertina Kerr, we believe that all people thrive in nurturing and inclusive communities. Our mission is to empower people with intellectual and developmental disabilities and mental health challenges to lead self-determined lives in their communities.

We're looking for an experienced IT Engineer who is passionate about building secure, reliable technology solutions that empower our employees and strengthen the services we provide across Oregon.

If you enjoy solving complex technical challenges, improving systems, mentoring others, and making a meaningful impact, we'd love to meet you!

What You'll Do

As an IT Engineer, you'll serve as a technical lead responsible for the design, implementation, support, and continuous improvement of Albertina Kerr's technology infrastructure and services.

• Design, implement, and maintain secure IT systems, infrastructures, and applications.
• Apply a broad knowledge of IT and depth of experience in multiple topics.
• Troubleshoot and resolve complex Tier 3 technical issues.
• Support cloud, virtual, physical, networking, and endpoint environments.
• Strengthen cybersecurity, compliance, disaster recovery, and operational resilience.
• Evaluate and implement new technologies, tools, and processes.
• Lead service delivery and support for assigned technology environments.
• Collaborate with business partners to deliver technology solutions that support organizational goals.
• Mentor and support IT team members through coaching and knowledge sharing.
• Create and improve documentation, training resources, and operational procedures.
• Participate in on-call support and occasional after-hours maintenance activities, with opportunities for monthly overtime.

Why Join Albertina Kerr?

• Paid medical, dental, and vision employee benefits
• Paid basic life & accident insurance
• Paid internal training and career development
• 7 paid holidays and generous time off
• 401(k) retirement savings plan
• 24-hour Employee Assistance Plan (EAP) that provides resources for everything from mental health to pet insurance and financial counselling
• Satisfies employment requirement for student loan Public Service Loan Forgiveness Program (PLSF)

Qualifications

• Bachelor’s degree in computer science, business administration/management, or other STEM programs, or equivalent professional experience
• Minimum of three years of Tier 3 experience in IT support, operations, or engineering, with preference for 5 or more years of overall IT experience.
• In-depth practical knowledge of networking technologies, system management, software management, and IT operations
• A collaborative mindset and eagerness to succeed as a cross-functional team
• High level of organization, flexibility, prioritization, and multi-tasking.
• Excellent interpersonal and communication skills
• Preference for understanding and applications of: IT service delivery, ITIL processes including Incident, Change, Problem, Knowledge Management; project management; agile principles.
• Ability to travel to the organization’s locations to perform on-site support
• Ability to lift 50-60 lbs and perform physical tasks such as stooping, bending, lifting, and working in difficult positions
• Ability to meet background check, and reference check requirements, and organization's driving requirements of having a current and valid driver's license and no more than two driving infractions in the last two years.