IT System Administrator - Core

Job Purpose

The System Administrator - Core performs skilled technical work planning, designing, installing, managing, and optimizing enterprise servers, workstations, and related systems to ensure consistent high performance, maximum availability, and reliability across County operations. This position plays a key role in supporting critical infrastructure and enterprise systems, requiring independent judgment and initiative under the general supervision of the Information Technology Director. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Responsibilities

Responsibilities may include, but are not limited to the following:

• Plans, installs, manages, and optimizes the County’s Microsoft Windows Server environment, virtual infrastructure platforms (e.g., VMware, Nutanix), storage infrastructure.
• Manage and maintain Active Directory, Group Policy, DNS, DHCP, and related authentication and access control services.
• Administers and supports Office 365, PowerBI, Tyler ERP, and other enterprise systems used across departments.
• Configures, maintains, and optimizes all Cloudflare services across the infrastructure including high availability, security, and performance of web applications and network services.
• Implements and enforces security protocols to ensure compliance with CJIS, HIPAA, and PCI DSS regulations; safeguards all protected data.
• Maintains system-wide backups, disaster recovery procedures, and email retention/security solutions.
• Assist in planning and executing system upgrades, migrations, and technology projects.
• Troubleshoots complex infrastructure issues and provides 24/7 technical support for mission-critical systems.
• Monitors and maintains server performance, patching, and planning; develops system documentation and IT policies.
• Implements security controls to protect user identities and digital assets.
• Configures and manages secure file sharing solutions to facilitate external collaboration.
• Mitigates potential threats and system vulnerabilities.
• Provides reliable, efficient, and secure operations of all physical and environmental aspects of the datacenter infrastructure including regular inspections and functional test of all UPS units, maintains strict adherence to best practices for cable management, and maintains cleanliness and organization throughout the datacenter.
• Performs other duties as assigned to support operational needs.
• Provide after hours on call support for Platform Team as assigned.
• Create and update detailed IT documentation, standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles for both client support and system administration tasks.

Qualifications

Education:Bachelor’s or associate’s degree in computer science, Information Systems, or a related field, with at least two (2) years of relevant experience; or an equivalent combination of education and experience.

• Strong technical knowledge in Microsoft Windows Server, Active Directory, Office 365, virtualization (VMware, Nutanix), and backup solutions.
• Familiarity with database management (e.g., MS SQL), scripting (e.g., PowerShell), and enterprise resource planning (ERP) systems.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, VMware, or AWS preferred.
• Prior local government experience is highly desirable.

Required Skills:

•Basic understanding of operating systems (Windows Server, Windows Client, macOS).•Familiarity with networking concepts (TCP/IP, DNS, DHCP). •Experience with Microsoft Office Suite (Word, Excel, Outlook). •Excellent problem-solving and analytical skills. •Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

License/Credentials:

Possession of a valid driver's license. Skills & Abilities COMPETENCY STATEMENTS:•Accountability - Ability to accept responsibility and account for his/her actions. •Accuracy - Ability to perform work accurately and thoroughly. •Analytical - Ability to analyze statistical data, keep accurate records and complete reports. •Communication, Oral - Ability to communicate effectively with others using the spoken word. •Communication, Written - Ability to communicate in writing clearly and concisely. •Customer Oriented - Ability to take care of the customers' needs while following company procedures. •Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. •Honesty/ Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace. •Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures. •Multitasker - Ability to multi-task in a fast-paced environment. •Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. •Relationship Building - Ability to effectively build relationships with customers and coworkers.

PHYSICAL DEMANDS:

N (Not Applicable) Activity is not applicable to this position. 0 (Occasionally) Position requires this activity up to 33% of the time (0-2.5+ hrs./day) F (Frequently) Position requires this activity from 33%-66% of the time (2.5- 5.5+hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+hrs./day) Physical Demands Stand - F Walk - 0 Sit - F Manually Manipulate - 0 Reach Outward - 0 Push/Pull Reach Above Shoulder - 0 Climb - 0 Crawl - N Squat or Kneel - 0 Bend - 0 Hear - 0 Talk - 0 Taste/Smell - 0 Lift/Carry 10lbs.or less - 0 11-20lbs. - 0 21-50lbs. - 0 51-100lbs. - 0 Over 100lbs. - 0 Other Physical Requirements• Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Office environment