Jobs in the United States

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Added 33 mins ago
D
Event Producer (Part-Time) | Belong Center
DAYBREAKER
Brooklyn, NY
- Part-time
New York City · Part-Time (20–25 hrs/week) · In-Person Preferred (Greenpoint, Brooklyn)
Added 34 mins ago
DJ
HVAC Installer - Construction
Dave Jones LLC
Wauwatosa, WI
- $24 to $34 USD / hour
As an HVAC Installer at Dave Jones, you will be a crucial part of our team, responsible for the installation of heating, ventilation, and air conditioning systems in both residential and…
Added 34 mins ago
DJ
HVAC Installer - Construction
Dave Jones LLC
Madison, WI
- $24 to $34 USD / hour
As an HVAC Installer at Dave Jones, you will be a crucial part of our team, responsible for the installation of heating, ventilation, and air conditioning systems in both residential and…
Added 34 mins ago
DJ
Lead Service HVAC Installer
Dave Jones LLC
Madison, WI
- $32 to $38 USD / hour
As an HVAC Installer at Dave Jones, you will be a crucial part of our team, responsible for the installation of heating, ventilation, and air conditioning systems in both residential and…
Added 34 mins ago
DJ
HVAC Foreman - Special Projects
Dave Jones LLC
Madison, WI
- $38 to $46 USD / hour
As an HVAC Foreman at Dave Jones, you will be a crucial part of our team, responsible for the installation of heating, ventilation, and air conditioning systems in both residential and…
Added 34 mins ago
Process Engineer
PRETIUM
Aurora, IL
…and capability analysis, molding trials and validation, cycle-time and part-weight optimization, defect elimination, tooling and cavity performance, equipment troubleshooting, and…
Added 1 hour ago
PF
Process Engineer
Perdue Farms, Inc.
Bainbridge, PA
- $89,000 to $133,000 USD / year
…commodities and a diverse portfolio of products and businesses. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet…
Added 1 hour ago
Premium Support Analyst II, Infrastructure
Esri
Charlotte, NC
…intelligence. Embark on a rewarding journey with Esri, where you'll be part of a team that delivers exceptional global technical support, guiding customers towards the effective and…
Added 3 hours ago
Network Engineer SA 4.21
Credence
Wright-Patterson Air Force Base, OH
…Foreign Military Sales (FMS) support to all United States (US) partner nations,…
Added 3 hours ago
HVAC Sales Engineer Rotational Internship
Texas AirSystems
Irving, TX
…decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of…
Added 4 hours ago
Fire & Gas Electrical Lead - Prudhoe Bay, AK
Worley
Prudhoe Bay, AK · Prudhoe Bay
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 4 hours ago
Industrial Control Panel Technician - Prudhoe Bay, AK
Worley
Prudhoe Bay, AK · Prudhoe Bay
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 6 hours ago
Technical Supervisor - Onsite (Polk County, FL)
good2grow
Auburndale, FL
Time management and project management skills a must!
Added 7 hours ago
Infrastructure Delivery Manager, Infrastructure Delivery
Amazon
Herndon, VA
The mission of the team is to deliver network capacity on time with zero rework. The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and…
Added 8 hours ago
CP
Retail Merchandising Field Specialist
Channel Partners
Tyler, TX
- $17 to $20 USD / hour
This is an ongoing, part-time opportunity that requires your long-term availability to work 20 hours per week minimum, Monday-Friday between early morning and midday, with occasional…
Added 8 hours ago
CP
Retail Merchandising Field Specialist
Channel Partners
Amarillo, TX
- $17 to $20 USD / hour
This is an ongoing, part-time opportunity that requires your long-term availability to work 20 hours per week minimum, Monday-Friday between early morning and midday, with occasional…
Added 8 hours ago
CP
Retail Merchandising Field Specialist
Channel Partners
Bethel Park, PA
- $18 to $20 USD / hour
This is an ongoing, part-time opportunity that requires your long-term availability to work 20 hours per week minimum, Monday-Friday between early morning and midday, with occasional…
Added 9 hours ago
EC
Lead Business Analyst
Eaton Corporation
Waukesha, WI
- $97,000 to $143,000 USD / year
Eaton's Power Systems Division is currently seeking a Lead Business Analyst. This position is part of the Line Installation and Protective Equipment (LIPE) team and supports Eaton's…
Added 9 hours ago
Senior Solutions Architect
CAMBIA HEALTH SOLUTIONS, INC.
SALT LAKE CTY, UT
…of the senior staff and executive team. Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit. What You Bring to Cambia: As a Senior Solutions…
Added 11 hours ago
Account Executive - CO
Cassling
Remote, United States
…centers in the assigned territory. This role plays a critical part in the consultative sales process, impacting our Key Results of Growth, Profit, Customer Service, Accountability and…
Added 11 hours ago
Account Executive - CO
Cassling
Remote, United States
…centers in the assigned territory. This role plays a critical part in the consultative sales process, impacting our Key Results of Growth, Profit, Customer Service, Accountability and…
Added 11 hours ago
Account Executive - CO
Cassling
Remote, United States
…centers in the assigned territory. This role plays a critical part in the consultative sales process, impacting our Key Results of Growth, Profit, Customer Service, Accountability and…
Added 11 hours ago
Account Executive - UT
Cassling
Remote, United States
…centers in the assigned territory. This role plays a critical part in the consultative sales process, impacting our Key Results of Growth, Profit, Customer Service, Accountability and…
Added 14 hours ago
T
Travel Security Technician
TEKsystems
Indianapolis, IN
- $25 to $35 USD / hour
Read and follow project drawings, blueprints, and installation standards
Added 15 hours ago
UO
Security Technology Operations Professional
University of Colorado Denver
Boulder, CO
- $74,400 to $92,000 USD / year
At CU Boulder, we believe in supporting each other and valuing everyone who is part of our community. Our values are expected of all Buffs and lead our actions in the classroom, on campus…

Akima, LLC

Help Desk Technician (TS/SCI Required)

Wright Patterson AFB, OH, United States

$31.25-$38.46

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Job details

Pay: $31.25-$38.46
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Akima Global Technology is looking for a Help Desk Technician III to work at Wright Patterson AFB, Ohio. To join our team of outstanding professionals, apply today!

The Help Desk Technician provides Tier 1 technical support to NASIC, NSIC, and mission-partner customers across multiple classified and unclassified networks. The position serves as a primary point of contact for IT-related incidents and service requests and is responsible for troubleshooting customer issues, administering user accounts and permissions, documenting and managing trouble tickets, monitoring enterprise systems, and escalating issues to appropriate Tier 2 support organizations when necessary. The technician will also provide Video Teleconference (VTC) session support, respond to VTC-related technical issues, and coordinate with A/V and other technical support personnel to ensure reliable customer service.

Responsibilities

Provide Tier 1 technical support for walk-in, telephone, and electronically submitted customer incidents and service requests during established NASIC core hours.
Diagnose and resolve end-user hardware, software, account, network-access, and other common IT issues using approved troubleshooting procedures, SOPs, and knowledge-management resources.
Monitor, open, update, assign, escalate, and close incidents and service requests across up to four separate Government-provided ticketing systems.
Accurately document customer information, troubleshooting actions, resolution steps, outages, errors, maintenance activities, and other relevant information within appropriate ticketing systems and operational logs.
Provide account-administration support including account locks/unlocks, password resets, granting and revoking authorized network access and file permissions, group-policy changes, organizational mailbox assignments, and other approved account-management activities.
Perform approved file and directory restorations and assist customers with authorized desktop software installation and troubleshooting.
Remotely access customer systems to diagnose and resolve problems, execute approved software installations, and perform troubleshooting using established checklists and procedures.
Escalate incidents and service requests that cannot be resolved at the Tier 1 level to the appropriate desktop, hardware, software, network, A/V, or other Tier 2 support organization.
Coordinate with Air Force and enterprise support organizations as necessary to facilitate resolution of customer issues.
Monitor network, system, and environmental conditions using NASIC-provided tools and report alarms, outages, or service-delivery issues in accordance with established procedures.
Assist with daily network and service-delivery status reporting and ensure significant customer or mission-impacting issues are promptly communicated to appropriate leadership.
Provide VTC session support, including assisting customers with establishing and maintaining VTC connectivity and responding to technical issues occurring before or during scheduled sessions.
Perform initial troubleshooting of VTC equipment, displays, microphones, connections, and supporting conference-room technology and coordinate with A/V personnel or other technical organizations when additional support is required.
Respond to VTC service issues in a timely manner, maintain communication with customers during troubleshooting, and escalate unresolved issues to the appropriate support personnel.
Utilize and maintain local SOPs, troubleshooting guides, knowledge articles, and other knowledge-management documentation in accordance with NASIC policy.
Perform media virus scanning and other authorized Service Desk support functions as assigned.
Maintain a high level of professionalism and customer service while supporting users with varying levels of technical knowledge.
Comply with all applicable NASIC, Air Force, DoD, cybersecurity, information-protection, and operational policies and procedures.

Qualifications

Must possess & maintain Information Assurance Technical (IAT) Level II certification as required by Air Force Manual (AFMAN) 17-1303, Department of Defense (DoD) Directive 8140.01, and DoD 8570.01-M.
Must have an active TS/SCI security clearance.

Job ID

2026-26894 Work Type

On-Site Pay Range

$31.25-$38.46

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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More about this job

Skills

Technical support
Troubleshooting
Customer service
Assist customers
Troubleshoot
Reporting
Leadership
Communication skills
Documentation
Cybersecurity

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