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Added 1 min ago
T
Field Network Installation Technician
TEKsystems
Durham, NC
- $24 USD / hour
DescriptionDay to Day: This Field Network Installation Technician is responsible for traveling to customer sites to install, configure, and support network infrastructure, including…
Added 2 mins ago
HT
Finance Manager
Humboldt Transit Authority (CA)
Eureka, CA
- $63.6 to $77.27 USD / hour
Under the direction of the General Manager and the agency’s Board, the Finance Manager is responsible for the planning and oversight of all agency financial operations. S/he assists in…
Added 3 mins ago
Speech Therapist- Per Diem Weekday & Weekends
Tufts Medical Center, Inc.
United States
…manages large projects or processes with limited oversight from manager, coaches, reviews and delegates work to lower level professionals, resolving difficult and often complex…
Added 3 mins ago
Information Security Specialist (US)
TD Bank, N.A.
Mount Laurel, NJ · Fort Lauderdale, FL
…fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million…
Added 3 mins ago
Associate Banker II - East Brunswick
TD Bank, N.A.
East Brunswick, NJ
Added 3 mins ago
Relationship Banker I (30 Hours Weekly/Bilingual Spanish Preferred) - Pembroke Pines/University
TD Bank, N.A.
Pembroke Pines, FL
Added 3 mins ago
Branch Manager
Olathe, KS
…group. As MHC continues to grow, we have an opening for a Branch Manager. The role of the Branch Manager is to be responsible for the day-to-day operation of the Branch’s operations in…
Added 4 mins ago
Baker - FT
LifeSource Natural Foods
Salem, OR
A self starter and self manager, always looking for where they can help
Added 4 mins ago
RF
Customer Experience Coordinator
Revolution Foods
Commerce, CA
- $22 to $28 USD / hour
…their health, learning, and success. Making that happen every day takes more than great food; it takes a team behind the scenes making sure every order, delivery, change, and customer…
Added 4 mins ago
Baker
Tim Hortons
Zanesville, OH
…production of smaller quantities of food more often throughout the day; records prepared items and waste on the production…
Added 4 mins ago
Youth Care Specialist II
Los Angeles LGBT Center
Los Angeles, CA
Reports to: Senior Program Manager, Youth Housing
Added 6 mins ago
BC
Registered Nurse Care Coordinator
Benton County (OR)
Benton County, OR · Linn County, OR
- $39 to $63.27 USD / hour
…programs and at multiple sites according to scope, license, and program…
Added 8 mins ago
JL
Human Resources Manager
Jack Link's Protein Snacks
Underwood, IA
- $85,000 to $100,000 USD / year
…you get: humble, gritty, passionate people who show up every day ready to not just be a participate in the meat snack industry that the Link Family created, but to move faster, innovate…
Added 9 mins ago
Service Technician
Groundworks Operations, LLC
Edmond, OK
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Added 10 mins ago
BE
Manager Fraud Operations
Boeing Employees' Credit Union
Remote, United States
- $89,000 to $164,700 USD / year
As the Manager, Fraud Operations, you will play a critical role in protecting our members, employees, and organization from fraud-related threats. You will lead a team responsible for fraud…
Added 10 mins ago
VR
Assistant Manager: Activities/Recreation - Hourly
Vail Resorts
Champion, PA
- $25 to $28.6 USD / hour
Responsible for providing high-end customer service and store support. Assistant manager directly oversees all aspects of operations and day-to-day routine work of indoor activities and…
Added 10 mins ago
Director, Mountain Operations
Vail Resorts
Champion, PA
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free…
Added 10 mins ago
Data Expert - Data and Automation GenAI Governance
PNC
Firstside Center Bldg, PA
…the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to…
Added 10 mins ago
Shift happens! Shift manager trainees wanted. Apply here!
McDonald's
VERONA, PA
…scheduling options, PTO, free meals, 401K with company match, next day pay, tuition assistance, employee referral program, incentives, training opportunities, and much more! Come see more…
Added 10 mins ago
Driver, Community Activities - Wellspring Clubhouse
St. Luke's University Health Network
Sellersville, PA
Works closely with the Program Manager in regard to planned activities.
Added 10 mins ago
POV: You're our next manager. Apply now!
McDonald's
MONONGAHELA, PA
…scheduling options, PTO, free meals, 401K with company match, next day pay, tuition assistance, employee referral program, incentives, training opportunities, and much more! Come see more…
Added 10 mins ago
POV: You're our next manager. Apply now!
McDonald's
MURRYSVILLE, PA
…scheduling options, PTO, free meals, 401K with company match, next day pay, tuition assistance, employee referral program, incentives, training opportunities, and much more! Come see more…
Added 10 mins ago
RA
Part Time Program Manager - Ridley School District
Right At School LLC
Woodlyn, PA
- Part-time
Added 10 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 10 mins ago
Staff Coordinator
St. Luke's University Health Network
Sellersville, PA
Inputs all schedule changes and/or corrections into the computerized scheduling program and relays changes to designated staff.

Akamai Technologies, Inc.

Senior Customer Success Manager, Microsegmentation

Jefferson City, MO, United States

$112,500 to $202,500 USD / year

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Job details

Pay: $112,500 to $202,500 USD / year
Posting language: English

Original job description

Summary

Does Zero Trust Security excite you?

Are you passionate about building relationships and ensuring customer success?

Join our highly skilled Zero Trust Security Team

Akamai is a leader in microsegmentation and data center security. Our team boasts some of the field's most talented and experienced cybersecurity and data center experts.

Partner with the best

In this job, you'll focus on maximizing value, retention and growth throughout the customer life-cycle. You will help protect our customers key applications and assets from advanced cyber threats. Our Senior Customer Success Manager will become an industry expert, delivering innovative outcomes to achieve retention.

As a Senior Customer Success Manager, Microsegmentation, you will be responsible for:

+ Acting as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle.

+ Maintaining deep expertise in product features and updates to guide customers effectively and ensure optimal usage.

+ Building dynamic relationships, conducting regular check-ins and business reviews, and identifying upsell/cross-sell opportunities to support customer satisfaction and expansion.

+ Delivering technical training, workshops, and documentation to educate users and promote product self-sufficiency.

+ Partnering with Sales during renewals, Product, and Engineering to support renewals, surface feedback, and ensure successful deployments.

+ Using analytics to monitor health metrics and usage trends, delivering data-driven recommendations to enhance customer outcomes.

+ Managing technical escalations with urgency, coordinating resources and ensuring resolution to meet customer expectations.

+ Leading new customer onboarding, ensuring smooth setup and tailored implementation through collaboration with Product and Engineering.

Do what you love

To be successful in this role you will:

+ 5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company and a Bachelor's degree

+ Have proven track record of managing and renewing (with sales) a portfolio of strategic accounts, and driving adoption and value realization

+ Show technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholders

+ Have experience managing escalations and high-priority issues with urgency, professionalism, and accountability

+ Show proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JIRA, Monday.com).

+ Demonstrate exceptional communication, presentation, and problem-solving skills with a data-driven approach to decision-making

+ Have excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security : Neutralizing threats before they ever reach your data.

Content Delivery : Scaling the world's biggest moments without a glitch.

AI : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. (https://www.akamai.com/careers/working-at-akamai?utm\_source=akamai&utm\_medium=social&utm\_campaign=benefits)

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $112,500 - $202,500/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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More about this job

Skills

Relationship building
Cybersecurity
Customer experience
Sales
Zendesk
Salesforce
Collaboration
Atlassian JIRA
Monday.com
Communication skills
Problem solving
Decision making
Organizational skills

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