Experienced HVAC CSR (Customer Service Representative)

We are seeking a professional, experienced HVAC CSR who understands the pace, pressure, and expectations of a busy service office. This is not an entry-level position. We are looking for someone who can step in and perform with minimal training.

Minimum Requirements (Non-Negotiable):

3+ years of CSR experience Prior experience in an HVAC company Strong working knowledge of HVAC terminology

Fluent in:

Microsoft Word Microsoft Excel Email communication Live chat systems Multi-line phone systems MUST have experience using ServiceTitan (3+ years) Strong scheduling and dispatch coordination skills Professional phone presence and customer communication

Responsibilities:

Answer high-volume inbound calls professionally Schedule and dispatch service appointments accurately Enter detailed job notes and customer information in ServiceTitan Communicate clearly with technicians and management Order parts and follow up on pending jobs Maintain organized digital records and documentation Deliver a 5-star customer experience on every interaction

The Ideal Candidate Is:

Organized and detail-oriented Calm under pressure A strong multitasker Proactive and solution-driven A team player with a positive attitude

We Offer:

Competitive pay (based on experience) Stable, year-round work Supportive team environment Opportunity for growth If you are experienced, dependable, and ready to contribute immediately - we want to hear from you.