Training and Development Director

Position Summary The Training and Development Director is responsible for developing, implementing, and continuously improving training and development programs across Air Engineers. This role ensures employees receive consistent onboarding, product, process, safety, and ongoing development training necessary to successfully perform their jobs. The Training and Development Director works closely with department leaders and subject-matter experts to establish training standards, document company processes, develop practical training resources, and promote consistent execution across all locations. This position does not have direct supervisory responsibility but serves as a trusted advisor, trainer, coach, and technical expert throughout the organization. Essential Responsibilities Training, Learning & Onboarding

• Develop and implement structured onboarding and ongoing training programs.
• Establish role-specific training plans, learning objectives, competency requirements, and assessments.
• Deliver training through a combination of in-person instruction, virtual training, e-learning, hands-on demonstrations, written procedures, and job aids.
• Evaluate employee competency through assessments, observation, practical demonstrations, and manager feedback.
• Identify training and knowledge gaps and coordinate coaching, refresher training, or retraining.
• Own and maintain the company’s library of standard operating procedures (SOPs), work instructions, checklists, and related training materials.
• Partner with department leaders and subject-matter experts to document approved processes and promote consistent execution across all locations.
• Review adherence to established processes, identify inconsistencies or knowledge gaps, and coordinate appropriate follow-up training.
• Develop and coordinate product training for employees based on role-specific needs.
• Partner with Technical Services, manufacturers, vendors, and internal subject-matter experts to provide specialized product training, product updates, and new product education.
• Oversee required new-hire and recurring safety training and ensure training is completed within established requirements.
• Administer the company’s safety training e-learning system, including course assignments, completion tracking, reporting, and training records.
• Coordinate role-specific safety training, including forklift certification, OSHA-related training, PPE requirements, and other applicable programs.
• Partner with company leadership to coordinate corrective or refresher safety training following incidents, near misses, process or policy changes, or identified unsafe practices.
• Maintain accurate employee training records, competency assessments, and certifications.
• Evaluate training effectiveness based on employee competency, operational results, process consistency, and employee and manager feedback.
• Identify emerging training and development needs and develop programs to support the continued growth of the organization.
• Other duties as assigned.

Qualifications

Minimum Education: High school diploma or equivalent; bachelor’s degree in business, marketing, or a related field is preferred, not required. Minimum Experience: 5+ years’ experience in branch, operations, or sales management. Previous experience in training & coaching employees as well as experience in inside sales, customer service, and HVAC distribution is highly desirable.

Skills and Competencies:

• Strong communication, presentation, facilitation, and coaching skills
• Ability to translate technical products and business processes into clear, practical training
• Strong organizational and project management skills
• Ability to develop SOPs, job aids, checklists, training materials, and competency assessments
• Strong problem-solving skills and ability to identify training and process gaps
• Ability to work effectively with employees and leaders across departments and locations
• Ability to evaluate employee competency and provide constructive feedback
• Proficiency using Microsoft Office and Microsoft 365
• Ability to learn and administer e-learning and training management systems
• Knowledge of HVAC products and distribution operations is highly desirable
• Strong organizational skills and attention to detail
• Must have a valid driver’s license

Safety Summary

Working Conditions:

Work is normally performed in an office, training, warehouse, or customer/job-site environment with some exposure to physical risk. Warehouse and job-site environments may be subject to temperature fluctuations, dust, noise, material-handling equipment, and varying weather conditions. Appropriate personal protective equipment (PPE) may be required. Approximately 25–40% travel to company locations is expected, and occasional overnight travel may be required

Physical Requirements:

• Speaking, listening, writing, typing, and presenting
• Sitting and standing for long periods of time
• Walking on concrete surfaces
• Ability to perform repetitive motions
• Bending, squatting, reaching, lifting, and carrying up to 50 pounds
• Climbing stairs and ladders occasionally
• The ability to drive day and night
• Ability to safely operate material handling equipment including but not limited to forklifts, pallet jack, hand trucks, and carts