Branch Manager

Title: Eastern Washington Branch Manager Operating Company: Dorse & Company Location: Spokane, WA (Overseeing Spokane and Pasco Branches) FLSA Status: Exempt Salary Range: $110,000–$125,000 base salary + commission and branch incentives, OTE $250,000–$300,000 annually

About:

Dorse & Company - A member of the AIR Control Concepts family. As an HVAC distributor for the Pacific Northwest, we approach each project by learning as much as we can about our customers’ needs. Then, we apply decades of HVAC supplier experience, lean on our specialized teams for expertise and create the right solution. Service doesn’t stop at the sale. Shipment tracking, follow-up and jobsite delivery are standard procedures in a job well done by Dorse.

Bob Dorse started Dorse and Company in 1965 as a manufacturer’s distributor of HVAC products and one of the “original” Greenheck representatives. In 1995, after 30 years of service, Bob Dorse sold the company to Will Leahy and Fred Ford. In 2011, Will Leahy became the sole owner of Dorse, where he continues to cultivate the core values that make it a special place to work and do business today.

With 300 years of collective HVAC experience, the Dorse team has a deep understanding of the commercial HVAC industry that is unmatched in our market.

Click here to view our website: About - Dorse & Company - HVAC Distributor

Job Description:

Dorse & Company is seeking an experienced Eastern Washington Branch Manager to oversee its Spokane and Pasco branches. This individual will be responsible for daily operations, sales performance, team leadership, financial management, and customer service while driving continued growth throughout the region. This is a hands-on, player-coach position that combines branch leadership with direct sales responsibilities. The Branch Manager will oversee and develop the sales team while actively managing customer accounts, preparing estimates and quotes, coordinating equipment submittals, and closing equipment and warehouse sales. The ideal candidate brings extensive commercial HVAC industry experience, strong customer and manufacturer relationships, and the ability to lead a high-transaction business while maintaining an active sales presence.

Essential Duties and Responsibilities:

• Oversee daily operations of the Spokane and Pasco branches, including workflows, facilities, administration, and customer service.
• Hire, train, mentor, and evaluate branch sales staff to maintain productivity and support professional development.
• Serve in a player-coach capacity, balancing team leadership responsibilities with direct sales and account management.
• Manage an established customer account list while identifying opportunities to grow existing relationships and develop new business.
• Prepare estimates, quotes, and equipment submittals, and actively participate in closing equipment and warehouse sales.
• Work closely with manufacturers to facilitate project transactions, coordinate equipment needs, and maintain positive working relationships.
• Develop and execute sales strategies to increase revenue, expand market share, and acquire new customers.
• Prepare and manage branch budgets, monitor financial performance, and review financial reports to ensure business objectives are met.
• Oversee customer service standards, resolve escalated concerns, and maintain strong relationships with customers and business partners.
• Ensure branch activities comply with applicable laws, company policies, and operational procedures.
• Collaborate with internal departments and leadership to support efficient operations and successful project execution.
• Represent Dorse & Company at industry events, trade shows, community organizations, and networking opportunities to strengthen market presence.
• Maintain a high level of organization and responsiveness while managing multiple transactions, customer needs, and operational priorities.

Additional duties may be assigned as needed to support business operations; however, such duties will be reasonable, job-related, and consistent with the scope, level, and classification of the position.

Experience and Requirements:

• Minimum of 10 years of HVAC industry-specific experience.
• Minimum of 3 years of supervisory or management experience.
• Bachelor's degree in Mechanical Engineering, Construction Management, Business Administration, or a related field.
• Demonstrated experience leading sales teams, managing customer relationships, and driving business growth.
• Strong leadership, communication, problem-solving, financial management, and time management skills.
• Ability to effectively collaborate with internal personnel, manufacturers, and external customers.
• Experience working in a high-transaction business environment with the ability to manage competing priorities.
• Strong organizational skills, attention to detail, and the ability to work independently.
• Self-motivated with a proactive, solutions-oriented approach to business challenges.
• Proficiency with Microsoft Office applications.
• Experience with Oracle, manufacturer selection software, and Bluebeam preferred.
• Ability to travel for customer meetings, factory visits, trade shows, and other business-related activities.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Health & Wellness: Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security: 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance: Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development: Ongoing training opportunities and support for continuing education.

Equal Employment Opportunity Statement Dorse is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Work Authorization and Visa Sponsorship Applicants must be legally authorized to work in the United States. At this time, Dorse does not provide employment-based visa sponsorship for this position, either now or in the future.