Resident Resolutions Coordinator

Company Description We are AIR Communities, a top apartment community owner and operator managing properties in major markets across the country. Our team is passionate about providing exceptional service to our residents and communities.

Job Description

Our Resident Resolutions Coordinator is a very active and fast-paced/ high - volume job. You will be working at our Southgate Towers Apartments, a modern Miami Beach Apartment Community with stunning views of Biscayne Bay. Schedule: Monday - Friday 3 p.m.- 11 p.m. (Schedule may vary) Check them out for yourself here: www.southgatetowersmiami.com A bit more about what you’ll do…

• Responds to and manages resident complaints and or service issues
• May coordinate with appropriate staff to address and resolve resident concerns.
• May help with other resident related issues as assigned.
• Essential Functions: Supports residents during the move-out process which may include notice to vacate and resident transfers.
• Follows-up with residents who have issued work order/service requests or expressed issues/concerns with the community.
• Assist residents with any need
• Register cars to park on-site
• Register pets for existing residents
• Enter in service requests for residents
• Answer questions regarding service requests
• Send communication to residents
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Qualifications

• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.
• Project management and property operations experience preferred.

Additional Information AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $19.00 – $22.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 11/14/25. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.