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Added 9 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Decatur, GA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 9 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Marietta, GA
Amgen
Alpharetta, GA
SPECIALTY REPRESENTATIVE/SENIOR SPECIALTY REPRESENTATIVE
Added 9 mins ago
Inside Sales Executive
Fiserv
Alpharetta, GA
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Added 9 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Marietta, GA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 9 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Augusta, GA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 9 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Savannah, GA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 9 mins ago
SYSTEM ADMINISTRATOR
YKK AP America Inc.
Atlanta, GA
The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear…
Added 9 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Atlanta, GA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 9 mins ago
Business Development Manager - Atlanta, GA
Walden Security
Atlanta, GA
…prospective customers and supporting a fully custom security program for…
Added 9 mins ago
Management and Operations (Lead)
Centers for Disease Control and Prevention
Atlanta, GA
Added 10 mins ago
Active Directory Server Administration Desktop Imaging Specialist
COOLSOFT
Atlanta, GA
The IT Client Services Team is seeking an experienced, self-motivated Helpdesk Representative III with demonstrated competence and thought leadership capability to contribute toward the…
Added 10 mins ago
Senior AI Engineer
MiniMed
Atlanta, GA
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential…
Added 10 mins ago
Account Manager - Atlanta, GA
The Raymond Corporation
Atlanta, GA
…utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of…
Added 29 mins ago
FM
Patient Care Technician - PCT
Fresenius Medical Care
Brainerd, MN
- $16 to $25 USD / hour
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 29 mins ago
SO
Elevator Code Representative
State of Minnesota
St. Paul, MN
- $37.91 to $56.39 USD / hour
Proof of successful completion of the National Elevator Industry Education Program (NEIEP) mechanics examination OR equivalent program.
Added 29 mins ago
Data Science Specialist
Stride, Inc.
Saint Paul, MN
· Validate enrollment, attendance, demographic, and program participation data.
Added 29 mins ago
Sales Representative
Chadwell Supply
Minneapolis, MN
Added 30 mins ago
Major Gifts Officer
Neighborhood House
Saint Paul, MN
· Develop and implement strategies to cultivate a more diverse and representative donor portfolio.
Added 30 mins ago
Distribution Sales Manager
Beacon EmbeddedWorks
Minneapolis, MN
Maintain high-level awareness of program status and manage all customer communication and expectations
Added 41 mins ago
DF
Production Supervisor
Dawn Food Products
Denver, CO
- $40,123 USD / year
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 41 mins ago
DF
Reliability Engineer
Dawn Food Products
Denver, CO
- $40,123 USD / year
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 1 hour ago
Supplier Quality Supervisor
Panasonic
Sparks, NV
…management systems, and communicate effectively with the quality representative with…
Added 1 hour ago
MS
Associate Nursing Instructional Personnel for Clinical and Lab - Temporary Pool
Metropolitan State University
Denver, CO
- $40,123 USD / year
…eligible for benefit coverage under the University's benefit program. All such instructional assignments are dependent on budget and enrollment. Associate Nursing Instructional Personnel…
Added 1 hour ago
MS
Beverage and Brewery Operations Affiliate Instructor, School of Hospitality
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 1 hour ago
MS
Event and Meeting Management Affiliate Instructor, School of Hospitality
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…

Closed listing

AIG

Senior Representative, Customer Support

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

GA-Atlanta

Full time

JR2604335

About the role

The Senior Representative, Customer Support provides timely, accurate, and professional support to brokers and other authorized business contacts across assigned AIG businesses. Through telephone, email, chat, and case management channels, the representative handles billing inquiries, broker service requests, and administrative support for multiple systems.

This role requires strong communication skills, attention to detail, and the ability to research inquiries, navigate multiple applications, and coordinate with internal teams to resolve requests.

Key Responsibilities:

Respond to broker inquiries through calls, emails, and chats, providing clear information and timely assistance.
Research billing questions involving invoices, payment status, account balances, and billing documents; coordinate with billing teams when additional action is needed.
Process and follow up on loss run requests, policy document inquiries, and other assigned broker service requests.
Perform authorized administrative tasks across supported systems, including user registration, account maintenance, and access and entitlement management.
Assist users with system access, password reset procedures, navigation, and basic troubleshooting.
Research service and access issues, escalating complex requests to the appropriate business team or system owner.
Maintain accurate interaction records, case notes, and documentation of administrative actions.
Follow confidentiality, identity verification, information security, and access approval requirements.
Meet established expectations for service quality, productivity, response times, attendance, and schedule adherence.
Participate in training and coaching, collaborate with colleagues, and identify opportunities to improve the broker experience.
Broker Services supports multiple AIG businesses. Responsibilities may evolve to include additional lines of business, acquired or integrated businesses, products, systems, and service channels. Learning and supporting these assignments within the scope of the role, through provided training and cross-training, is an ongoing expectation of the position.

Qualifications:

Prior customer service, contact center, or administrative support experience; insurance or broker support experience preferred.
Strong verbal and written communication skills and a professional approach to customer interactions.
Strong organizational skills, attention to detail, and the ability to research and follow requests through resolution.
Ability to navigate multiple applications and learn billing processes, insurance terminology, and system administration procedures.
Ability to manage competing priorities, follow established procedures, and work independently and collaboratively. Experience with Salesforce, Genesys, or user access administration is a plus.
High school diploma or equivalent.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security - as well as your professional development - to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

OP - Operations

American International Group, Inc.

As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible.

We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Community (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Instagram (https://instagram.com/aiginsurance) | LinkedIn (http://www.linkedin.com/company/aig) .

About employer

More about this job

Skills

Customer service
Case management
Administrative support
Communication skills
Attention to detail
Research
Troubleshooting
Documentation
Confidentiality
Cybersecurity
Coaching
Cooperate with colleagues
Organizational skills
System administration
Work independently
Salesforce

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