ServiceNow Architect (CMDB, ITSM, ITOM)

Role Overview

We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.

Location - USA (Remote) Hourly rate: 50-70 USD B2B contract, 6+ months

Key Responsibilities

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Perform an end-to-end CMDB assessment covering:

• CI classes and relationships

• Data quality and CMDB Health

• Identification and Reconciliation Engine (IRE)

• Data sources and integrations

• Duplicate, stale, orphaned, and incorrectly classified CIs

• CSDM alignment

• Ownership and governance

• Assess Discovery, Service Graph Connectors, and other CMDB data sources.

• Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.

• Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.

• Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.

• Define a prioritized CMDB remediation backlog and roadmap.

• Provide target-state architecture, governance, licensing, and operating model recommendations.

Requirements

• Strong ServiceNow CMDB and CSDM expertise.

• Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.

• Experience conducting enterprise-scale CMDB assessments and remediation initiatives.

• Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.

• Understanding of ServiceNow licensing, user roles, personas, and access models.

• Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables

• CMDB Current-State Assessment

• Gap & Risk Analysis

• CMDB Health Findings

• CSDM Alignment Recommendations

• License Usage & Optimization Assessment

• Persona & Role Mapping

• Prioritized Remediation Backlog

• Target-State CMDB Roadmap