Secretary

Position Summary:

We are seeking a professional

and organized Receptionist to serve as the first point of contact for patients, families, and visitors at our rehabilitation facility. This role is pivotal in ensuring a welcoming environment and supporting the administrative functions that contribute to the effective delivery of care.

Key Responsibilities:

• Patient and Visitor Interaction:
• Greet patients, families, and visitors in a courteous and professional manner.
• Direct visitors to appropriate departments or resident rooms.
• Answer and screen incoming phone calls, directing them to the appropriate staff or department.
• Provide information about the facility's services and policies.
• Administrative Support:
• Schedule and coordinate patient appointments and meetings.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Process incoming and outgoing mail and deliveries.
• Assist with clerical duties such as filing, data entry, and maintaining office supplies.
• Other duties as assigned
• Operational Assistance:
• Monitor and maintain the cleanliness and organization of the reception area.
• Handle inquiries and resolve complaints in a timely and efficient manner.
• Support other departments with administrative tasks as needed.

Qualifications

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Proven experience as a receptionist or in a similar administrative role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and other office equipment.
• Ability to handle sensitive information with discretion and professionalism.
• Empathetic and patient-oriented attitude towards residents and their families.
• Maintain current CPR certification. (Certification is provided on site if needed)

Preferred Skills:

• Knowledge of medical terminology and healthcare practices.
• Familiarity with electronic medical records (EMR) systems.
• Bilingual abilities are a plus.

Work Environment:

• The role requires sitting for extended periods and occasional lifting of light office supplies.
• Dress Code: Employees are expected to adhere to a business casual dress code.
• Punctuality: Regular attendance and punctuality are essential functions of this position. Employees are expected to arrive on time for their scheduled shifts and to notify their supervisor in advance if they are unable to do so.

This job description outlines the primary duties and qualifications for the Receptionist position at our rehabilitation facility. Responsibilities and requirements may be subject to change based on the needs of the facility.