Customer Care Lead

AGRILAND FS, is looking for a Customer Care Lead responsible for leading the Customer Care team while ensuring exceptional service experiences for customers. This position oversees daily customer care operations, coaches team members, establishes service standards, and supports sales and customer retention initiatives. The Customer Care Lead serves as a primary resource for resolving complex customer concerns while fostering a positive, customer-focused culture.

Responsibilities:

• Promote a positive, collaborative, and customer-focused work environment
• Create a positive customer experience through active listening and effective communication
• Ensure timely and professional handling of inbound and outbound customer interactions
• Support team members with complex customer inquiries, account issues, and conflict resolution
• Assist all inbound and outbound telephone calls for marketing and customer service
• Maintain accurate reporting and customer service records
• Create a positive experience through active listening and high energy customer care
• Set up and maintain accurate account information
• Administer credit policy on assigned product

Requirements:

• Associate's degree in business administration or related field preferred or equivalent experience
• Three to five years of customer service, customer care, telesales, or administrative experience preferred
• Previous leadership, supervisory, mentoring, or team lead experience preferred
• Experience in agricultural business, cooperative operations, or customer account management is desirable
• Prefer phone customer service experience, outbound and inbound environment
• Experience with customer service and sales
• Excellent listening, communication and organizational skills
• Working knowledge of Microsoft Office - Excel, Word and Outlook
• Demonstrate self starting skills, work ethic
• Good math, reading and business skills

Position Offers:

• Excellent benefits including company funded pension plan, 401(k), health, vision and dental insurance
• Local opportunity in Winterset working in a casual, highly productive corporate office
• Training and development
• Stable and secure company
• Career growth with opportunities to gain experience in other administrative assignments

AGRILAND FS is an equal opportunity employer