MIS Technician

AF Holding Co. is in search of a MIS Technician!

AF Holding offers vacation and sick time, on-site childcare and a comprehensive benefits package focused on wellness rewards, along with 401K and company paid life insurance.

This position has bonus potential.

***This position is not eligible for sponsorship***

Description:

The MIS Technician provides hands-on technical support to maintain the stable and secure operation of the organization’s workstations, servers, network infrastructure, communication systems, and Microsoft 365 environment. The technician installs, configures, monitors, maintains, and troubleshoots hardware, software, network equipment, and connectivity; supports and trains end users; maintains technical and recovery documentation; performs backups and routine security checks; and documents and escalates design, capacity, and security issues when required.

Essential Functions/Responsibilities:

Strategy & Planning

• Partner with end users and department leaders to identify technology support needs, document recurring service issues, and help maintain established service-level expectations.
• Support business continuity and disaster recovery planning by maintaining accurate recovery documentation, participating in testing, and responding to outages in accordance with approved procedures.
• Develop and maintain technical documentation, procedures, diagrams, and user guidance for workstations, servers, networks, voice, video, and Microsoft 365 systems.
• Identify recurring operational risks, capacity concerns, and security issues and escalate them with supporting information and recommended actions.

Acquisition & Deployment

• Assist with planning, testing, documenting, and implementing approved workstation, server, network, communications, and Microsoft 365 projects.
• Research hardware, software, cloud services, protocols, licensing, and technical standards to support procurement and lifecycle planning.
• Document technical and business requirements, evaluate available options, and provide recommendations for approved technology purchases.
• Coordinate with vendors and service providers during approved installations, upgrades, repairs, and support engagements while maintaining awareness of applicable contracts and warranties.

Operational Management

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, operating systems, business applications, networked peripherals, cabling, and related hardware and software.
• Administer and support physical and VMware virtual servers, including associated Windows Server operating systems, applications, storage, print, email, and backup services.
• Support network infrastructure, including routers, switches, wireless access points, firewalls, VPN connectivity, uninterruptible power supplies, and data cabling.
• Support Microsoft 365 services and applications, including user access, configuration, troubleshooting, and end-user guidance.
• Monitor workstation, server, network, and service performance; investigate alerts and connectivity issues; and prepare operational statistics and reports as needed.
• Receive, document, prioritize, and resolve support requests submitted by phone, email, or the organization’s service management system, escalating issues when appropriate.
• Recommend, schedule, document, and perform approved system and network maintenance, upgrades, repairs, and security improvements.
• Maintain accurate inventories of workstations, servers, network components, software, licenses, warranties, and related technology assets.
• Perform routine server, account, configuration, backup, and security checks; document findings; and assist with remediation.
• Perform and verify system backups and assist with restoration and recovery activities in accordance with established procedures.
• Provide technical guidance and training to end users and support staff, using clear, user-friendly instructions and documentation.

Requirements

Knowledge & Experience

• Working technical knowledge of supported Windows desktop and Windows Server operating systems, including Windows 10, Windows 11, and currently deployed Windows Server versions.
• Experience supporting Microsoft 365 applications and services, including desktop Office applications, user accounts, licensing, Exchange Online, Teams, SharePoint, OneDrive, security settings, configuration, troubleshooting, and end-user guidance.
• Working technical knowledge of current network hardware, protocols, and standards, including Cisco Switches, Cisco Firewall, Cisco Access Points, Cisco VPN, Active Directory.
• Ability to use standard network diagnostic tools, cable testers, monitoring utilities, and protocol-analysis software.
• Hands-on hardware troubleshooting experience.
• Understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Understanding of VMWARE Virtual environments and applications.

Personal Attributes

• Ability to conduct research into networking issues and products as required.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Strong written, verbal, and interpersonal communication skills.
• Ability to communicate technical information effectively to both technical and non-technical users.
• Self-motivated with the ability to work independently and take initiative.
• Strong attention to detail and commitment to accuracy.
• Analytical thinker with excellent troubleshooting and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Customer-focused with a commitment to providing exceptional support and service.
• Adaptable and able to respond effectively to changing business and technology needs.
• Collaborative team player with the ability to work effectively across departments.
• Demonstrates professionalism, integrity, and accountability in all work activities.
• Willingness to learn new technologies and continuously develop technical skills.

Work Conditions:

• Available for after-hours, weekend, and holiday support when required.
• Ability to remain seated for extended periods while operation computer and network management systems.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Inspect and install approved low-voltage data cabling in accessible work areas, floors, and ceilings, using required safety procedures and equipment.
• Lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.