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Software Engineering Director
CliftonLarsonAllen LLP
Indianapolis, IN · Raleigh, NC · Orlando, FL · Connection Center-Charlotte, NC · Tampa, FL · Atlanta, GA · Dallas, TX
Apply AI-assisted development tools, including Claude Code, GitHub Copilot, and other coding agents, to accelerate software development, testing, debugging, and documentation while ensuring…
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Sr Network Operations Engineer
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Senior Mechanical Engineer
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Prototyping Engineer
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Mechanical Engineer / CAD Designer
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Electrical Design and Analysis Engineer
nLogic
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Fixed Income Algo Developer, Vice President
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…unique and challenging opportunity for an experienced software engineer to contribute to one of the industry's largest and most sophisticated algorithmic trading platforms. You will be…
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AI Agent Engineer, AI Transformation
Psomagen, Inc.
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- $70,000 to $140,000 USD / year
Collaborate with our LIMS development and bioinformatics teams so that agents fit our existing systems and pipelines
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Network Engineer
KLA Laboratories, Inc.
Glendale, KY
The Network Server Engineer works with Business Development and Project Managers assisting with customer projects in achieving optimum use of their computer networks by performing needs…
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Mechanical Product Design Engineer II
Daimler Truck North America LLC
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…marketing and industrial design teams to develop products that meet technical/functional specifications as well as manufacturing cost/efficiency requirements. May also be involved with…
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Staff Environmental Engineer 1
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…practice! This is an excellent opportunity for an early-career engineer looking to develop their technical skills while learning and growing within the framework of a collaborative…
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Civil Engineer II (Rail/Transit Projects) - 2 Years of Experience is Required
AECOM
Dallas, TX
- $70,000 to $120,000 USD / year
…resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career…
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Staff Civil Engineer
Langan Engineering & Environmental Services
Fort Worth, TX
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare…
Added 3 mins ago
Production Engineer
Venturi
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Venturi, LLC A Chenega Company has an exciting career opportunity for a Production Engineer who will be directly responsible for verifying that critical missile flight hardware and…
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Technical Quality Assurance Inspector III
Sierra Space
Middleton, WI
The Technical Quality Assurance Inspector III is responsible for performing inspections of manufacturing goods during and at the completion of the manufacturing process. This role involves…
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AI Engineer
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Remote, United States
The AI Engineer will work within the Research & Development (R&D) subdomain of Coterie’s broader Data and Analytics (DnA) department to build, test and deploy intelligent systems that…
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Senior Solutions Engineer - US East
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Remote, United States
As a Senior Solutions Engineer at Hadrian, you'll be the technical expert guiding prospective customers across the Eastern United States through their journey with our platform. Working…
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Senior Product Engineer – Palantir / AI Lead (FDE)
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We have an exciting opportunity for a Senior Product Engineer - Palantir / AI Lead (FDE) Platform to help accelerate that transformation. Enabling Commercial Sales and Marketing, this role…
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Front Office Automation Tester
NTT DATA Services
Charlotte, NC
- $90,000 to $115,000 USD / year
We are seeking a Senior QA Automation Engineer to support Front Office Sales & Trading technology platforms. This role is responsible for designing, developing, and executing automated…
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Staff Software Engineer
WGU Corporation
Salt Lake City, UT
The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will be required to apply their expert knowledge to ensure…
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AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
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Test Engineer
SAIC
El Segundo, CA
SAIC is seeking a Test Engineer on the Horizon 2 Program to support the United States Space Force's Program Executive Office for Space Combat Power. This position is in El Segundo, CA. If…
Added 5 mins ago
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Premier Support Engineer
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- $85,900 to $118,100 USD / year
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AI Software Engineer
Trimble Inc.
Boulder, CO
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Software Engineer, AI Engineer, Python, TypeScript, API Development, Workflow Automation, Okta, OAuth2, CI/CD, Enterprise Architecture

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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