Jobs in the United States

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Added 1 min ago
GV
Machinist Internship
GE Vernova International LLC
United States
- $25 to $37.88 USD / hour
…aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed…
Added 3 mins ago
Director of Medical Affairs and Clinical Education
Extremity Care
Remote, United States
…education programs, management of contract Clinical Educators, and development of medical education content. This role will be pivotal in shaping the long-term strategy for customer…
Added 5 mins ago
T
Network Engineer IV / Firewall Engineer
TEKsystems
Edison, NJ
- $75 to $85 USD / hour
…response, root-cause analysis, remediation planning, and the development of corrective actions. Maintain accurate technical documentation, including network and firewall designs,…
Added 5 mins ago
T
HRIS Analyst
TEKsystems
Philadelphia, PA
- $55 to $60 USD / hour
…the areas of strategy, business planning, competition, KPI development, and new/existing initiatives for analysis and operational optimization. In addition to the data and analysis…
Added 5 mins ago
Director of Project Management
Primoris Renewable Energy
Denver, CO
The Director will lead the development of project management standards, training programs, tools, and operating rhythms that enable project teams to consistently deliver safe, predictable,…
Added 8 mins ago
AVP BSI Agile Product Lead
Travelers Indemnity Co
Hartford, CT
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 9 mins ago
Business Information Security Officer (Global Security)
RBC Capital Markets, LLC
United States
Join RBC's newly established US Cyber Security & Resilience function as a strategic leader responsible for implementing corporate cyber security standards and initiatives across our US…
Added 9 mins ago
SH
Manager, Communications, Greater Silicon Valley Division
Sutter Health
United States
- $129,188.8 to $193,772.8 USD / year
Oversees and prioritizes the conceptualization, development, and implementation of the focus area’s communications campaigns that advance SH’s mission, strategic vision, and plan.
Added 9 mins ago
SH
Program Manager, Communications, Greater Central Coast Division
Sutter Health
United States
- $106,745.6 to $160,118.4 USD / year
…understanding and commitment to Sutter Health. Support the development and implementation of communication strategies and plans that advance Sutter Health's culture, explain key focus area…
Added 9 mins ago
LL
Yoga Boutique Leader
LTFMGTCO LTF Club Management Co, LLC
United States
- $19.75 to $26.5 USD / hour
The Yoga Boutique Leader is responsible for supporting Yoga Teacher Training in both facilitating 40-90 hours of the program and supporting the other YTT faculty, providing the best place…
Added 9 mins ago
A
Substation Designer
Actalent
Dallas, TX
- $45 to $55 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 9 mins ago
A
Quality Control Technician 1st Shift
Actalent
Camarillo, CA
- $26 USD / hour
Manage the equipment calibration and maintenance program, including maintaining an accurate inventory and status of all measuring devices.
Added 9 mins ago
A
Substation Designer
Actalent
Ann Arbor, MI
- $45 to $55 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 9 mins ago
A
Entry Level Sales Recruiter/Account Manager
Actalent
Dublin, OH
- $45,000 USD / year
Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition,…
Added 9 mins ago
A
Entry Level Sales Recruiter/Account Manager
Actalent
Dublin, OH
- $45,000 USD / year
Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition,…
Added 9 mins ago
A
Substation Designer
Actalent
Bloomington, MN
- $45 to $55 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 9 mins ago
A
Project Scheduler
Actalent
Lafayette, CO
- $95,000 to $115,000 USD / year
Contribute to the development and refinement of scheduling standards, procedures, and best practices within the organization.
Added 9 mins ago
A
Cnc Programmer
Actalent
Irving, TX
- $75,000 to $93,600 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 11 mins ago
Bench Mechanic, 2nd shift (Onsite)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 14 mins ago
Project Engineer - Aerospace
Real Time Consulting, LLC
Phoenix, AZ
Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients’ success. Unsurpassed service is delivered to our clients by upholding responsibility,…
Added 15 mins ago
Operations Center Engineering Shift Manager (Level K)
The Boeing Company
Seal Beach, CA
Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader).
Added 15 mins ago
Senior Flightline Operations Manager
The Boeing Company
Seattle, WA
The Leader will collaborate with site leadership daily in coordinating activities such as: delivery operations, aircraft movement, fueling operations, safety requirements, and staffing…
Added 15 mins ago
Senior Manager, Propulsion Test, Launch and Recovery
The Boeing Company
Kennedy Space Center, FL
Prioritizing the development and career growth of engineering employees by attracting and developing talent, providing meaningful mentorship and stretch opportunities, and building…
Added 15 mins ago
Emerging Store Manager
Walgreens
BOYNTON BEACH, FL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 16 mins ago
CAD Designer
Manpower Engineering
Greenville, SC
Associate's Degree in Technology, Drafting, or related field; OR completion of a vocational/technical drafting program.

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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