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Mobile Reverse Engineer
Peraton
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Provide malicious code reverse engineering to isolate, review, analyze, and reverse-engineer potentially malicious programs recovered from compromised computer systems and networks.
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Project Engineer
Essentra
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Essentra is hiring a Project Engineer for Erie, PA or Flippin, AR. This will be a hybrid job that requires working onsite 3 days per week. The Project Engineer reports to the Custom…
Added 1 min ago
Software Engineering Manager II, Front End, Google Cloud
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Senior Software Engineer, AI/ML Recommendations, Rankings, Predictions, YouTube
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AI Data Migration Engineer
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Senior Software Engineer, Backend (Consumer - Risk)
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Remote, United States
As a Senior Software Engineer on the Risk Engineering team within the Consumer & Business group, you'll build and optimize the systems that detect and prevent fraud, manage credit and…
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Building Maintenance Engineer Senior
USAble Mutual Insurance Company
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Staff Java Software Engineer
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United States
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AI Software Engineering Clinical Systems
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GRC & Security Compliance Engineer, Customer Assurance Requests
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RTP, NC · Plano, TX
The GRC & Security Compliance Engineer, Customer Assurance Requests is responsible for delivering accurate, timely, and high-quality responses to customer information and assurance requests…
Added 3 mins ago
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Added 3 mins ago
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…forming, welding, laser cutting, EDM, and rigorous quality systems to manufacture highly engineered, tight-tolerance…
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Software QA Engineer Lead
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The QA Lead Engineer provides strategic technical leadership for quality assurance efforts, ensuring the reliability, security, and compliance of scalable healthcare SaaS applications. This…
Added 5 mins ago
Systems Engineer I
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…exploration of space, keeping service members safe and creating the systems that keep our world united and sustain our way of living. Join our team! As a Systems Engineer I, you will apply…
Added 5 mins ago
Systems Engineer II
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Added 5 mins ago
Back Office Support Engineer
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Product Support Engineer
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Advanced Cyber Security Architect/Engineer
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As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
Added 9 mins ago
Systems Engineer - Design & Development - Hybrid
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Added 9 mins ago
Software Engineering Director
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Indianapolis, IN · Raleigh, NC · Orlando, FL · Connection Center-Charlotte, NC · Tampa, FL · Atlanta, GA · Dallas, TX
…APIs, data, cloud infrastructure, security, and enterprise systems fit together. They're comfortable getting hands-on when needed, learning unfamiliar technologies, and finding a path…
Added 11 mins ago
Mechanical Product Design Engineer II
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Designs and develops mechanical products, components, or systems including applying mechanical engineering principles to develop products, components, and systems that involve movement…
Added 12 mins ago
Staff Civil Engineer
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…energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees…
Added 12 mins ago
Technical Quality Assurance Inspector III
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At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.
Added 12 mins ago
AI Engineer
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Remote, United States
The AI Engineer will work within the Research & Development (R&D) subdomain of Coterie’s broader Data and Analytics (DnA) department to build, test and deploy intelligent systems that…
Added 14 mins ago
ND
Front Office Automation Tester
NTT DATA Services
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- $90,000 to $115,000 USD / year
We are seeking a Senior QA Automation Engineer to support Front Office Sales & Trading technology platforms. This role is responsible for designing, developing, and executing automated…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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